Professor Renegade
Banned
Glad I never had to put up with this kind of shit yet, I would have fucking lost it with a shithead like that.
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Comcast retention rep refuses to cancel guy's internet
- Thread starter yayaba
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Lucky_Se7enty
Member
Same in the UK, there used to be only on provider which was state owned until it was privatised. America needs more competition in its telco's sector
In the US we usually only have one option per type (cable, DSL, satellite) in an area due to localized monopolies. Basically the big cable and telcos all got together and divided up the country so that they don't ever actually "compete".
timetokill
Banned
I haven't had any problems with "I'm moving and the place I'm moving to already has Internet."
They might ask who they have for Internet and I just say they have whatever company I'm talking to.
Record it!
Switch Back 9
a lot of my threads involve me fucking up somehow. Perhaps I'm a moron?
Every American in here complaining should move to Canada.
We are absolutely ravaged and robbed by our telecoms. I think a Danish politician once called it a "human rights violation", it's absolutely obscene.
We are absolutely ravaged and robbed by our telecoms. I think a Danish politician once called it a "human rights violation", it's absolutely obscene.
It's time for these companies to be broken up so there can be some competition and growth and improvement in services.
OriginofHysteria
Banned
dat fast internet. #1 internet in the world.
Why do you want to disconnect?
Why do you want to disconnect?
BertramCooper
Banned
Even it does, there are no real consequences for it.
Comcast has zero incentive to treat their customers well. Nor does any other cable company.
Nice, I cancelled Comcast about a month ago and switched to Uverse. When I went to the comcast office to drop off my equipment there were a few other people in line who were doing the same thing.
QuicheFontaine
Member
I had similar thing when I tried to leave 3 network on my mobile. Of course to keep your number you need them to send you a code, which means you have to actually talk to them.
I find the best way to avoid the retention pitches is to say "I know your interested in my reasons for leaving, but I don't want to give you that information, sorry". This guy tried that, but they still kept at him! Sheesh!
ZombiePlatypus
Member
Mentioned something similar in the other thread, but I just wanna point out while lots of people are coming down hard on this associate (and he deserves it) it's only a reflection of what a horrid, consumer shafting industry telecommunications as a whole is. They shouldn't get away with acting like this is an isolated incident or some disgruntled employee.
speculawyer
Member
Cut the cord. Just get good internet, Netflix, and put up a local antenna. Paying for TV sucks.
Only hardcore sports fans have an excuse to pay for TV.
Only hardcore sports fans have an excuse to pay for TV.
Buckethead
Banned
I hate Comcast so much, I had to call ~5 times to get the discounts applied to my bill that should've been there day one each month.
Karak
Member
One thing, as a call center manager for 28 years, that I learned in these situations.
Lie.
Lie easily and at will. Tell the rep you are moving for a red cross outing in Africa. Tell them you are moving to take pictures as a journalist covering Australia's migratory platypus population. Anything that puts a cap on the call and means there is simply no argument to be had.
Works every time. Though I admit the fuckers must think I am the Most Interesting Man in the World right now.
Lie.
Lie easily and at will. Tell the rep you are moving for a red cross outing in Africa. Tell them you are moving to take pictures as a journalist covering Australia's migratory platypus population. Anything that puts a cap on the call and means there is simply no argument to be had.
Works every time. Though I admit the fuckers must think I am the Most Interesting Man in the World right now.
legacyzero
Banned
Lord_Byron28
Member
I have a friend in this exact situation and they are being extremely difficult in letting him cancel his plan even though he is moving to a place that already has TV/internet service.
EscoBlades
Ubisoft Marketing
Trying to do anything with Bell here in Quebec is like pulling teeth out.
That being said, this Comcast guy took things to a whole new level.
That being said, this Comcast guy took things to a whole new level.
Barack Lesnar
Banned
This thread has me wary about ordering $39.99 per month 25mbps "Performance Plus" cable Internet from Comcast. I'm moving to my own apartment very soon and don't want a landline so that deal seemed like the best because you don't need a landline or any kind of phone service. They can't be that bad? All I do is game, web surf, porn.
The $39.99 price lasts for 12 months then I'll have to end up calling to cancel like this saint of a guy.
The $39.99 price lasts for 12 months then I'll have to end up calling to cancel like this saint of a guy.
Any update, how did it go?
Reneledarker
Banned
If you just want to cancel ask for a supervisor and that will scare the agent and your account will be canceled immediately.
firehawk12
Subete no aware
I just heard the recording on a podcast. Holy crap. lol
Barack Lesnar
Banned
Damn...
The #1 reason Ill stay in this city
http://lusfiber.com/index.php/internet/pricing-guide
Some other cities are Bristol, Chattanooga, Provo. These cities have escaped from this tyranny. And thats exactly what it is.
http://lusfiber.com/index.php/internet/pricing-guide
Some other cities are Bristol, Chattanooga, Provo. These cities have escaped from this tyranny. And thats exactly what it is.
Fox Mulder
Member
yes, "reviewing" what kind of jobs they'll get with Comcast later.
this isn't new or exclusive to Comcast, just an over pressured employee. I cancelled Xbox live and the CS guy kept pressuring me like he had a gun to his head. Turns out my account didn't even get cancelled and I had to call back after it auto renewed unexpectedly a few days later. Of course they had no record of me calling so the asshole got away with it and I had a year of Live charged that they wouldn't refund.
Mercury Fred
Banned
Ugh. Never had an experience quite that bad. Although I did have a very resistant CitiBank rep not want to let me close my account with them. I finally told them I'd need an immediate $25,000 gift from them to keep my account open and if they couldn't then we had nothing else to talk about. That worked.
Yep, that's another good tactic. 5 dollars a month for internet and free cable for a year was my offer, beat it.
Yep. Sounds like a call center. Fucking dens of despair and misery.
Christopher
BDE (Big Dad Energy)
It's the guys job...do you think he gives a shit if you keep your cable? Numbers need to be met.
RangersFan
Member
Future PhaZe
Member
Retention is just one of the very worst jobs there is...your job is tied to performance, and you're constantly having to throw yourself into the fire and engage people in "conversations" (arguments).
I worked as a rep a long time ago and one day I just dipped. The pressure was just awful. Especially knowing that all of your conversations were recorded and that any of them could be used for bi-weekly "coaching" from a supervisor who would go over a call with you.
I can tell this rep is definitely one of the better performers at his job. Kudos to him for being able to stomach this shit...and I don't blame him for his actions--it's all a result of the companies bs policy and the fact that they more or less bribe and threaten their employees into this sort of behavior.
I worked as a rep a long time ago and one day I just dipped. The pressure was just awful. Especially knowing that all of your conversations were recorded and that any of them could be used for bi-weekly "coaching" from a supervisor who would go over a call with you.
I can tell this rep is definitely one of the better performers at his job. Kudos to him for being able to stomach this shit...and I don't blame him for his actions--it's all a result of the companies bs policy and the fact that they more or less bribe and threaten their employees into this sort of behavior.
ZombiePlatypus
Member
Fuck everything about this. Completely detestable bullshit.
This right here is the real goddamn problem. They militantly wanna stay dinosaurs while gouging customers. The regulation and standards here are a complete joke.
I've legit contemplated moving to Chattanooga(currently in Knoxville). Absolutely incredible trial runs other cities need to be looking at. So many benefits too, Chattanooga calls itself "Gig City" and is attracting quite a few companies/jobs.
Comcast isn't perfect, but my experience with AT&T has been 10 trillion times worse than the relative smooth sailing that Comcast has provided in the past. I'd be all over Comcast now if my apartment didn't have an exclusive contract with AT&T. I signed up for a $40/month plan and AT&T removed features from my plan then tried to charge me $80 a month. After two weeks of arguing with them, they told me they'd fix it. I finally got my bill in a few days ago and it was over $300. What a joke.
On the contrary, less competition in the market is actually good for consumers! Don't let those old fashioned capitalist principles fool you.
SneakyStephan
Banned
stupid phonemonkey was pissing me off within 10 seconds I had to turn it off
ebullientprism
Member
LOL lets face it. The only reason that guy was "patient" is because he was recording it for the internet.
Any other normal person would have just hung up and tried to get some rep who isnt quite so desperate to maintain his stats.
He began recording the call 10 minutes into the conversation.
Experienced something similar last year. At my work, we were stupid enough a few years ago to pay for a listing in a web-based business catalog called 180.no. It's one of the biggest here, but they're notorious for being difficult when it comes to cancelling. We spent at least two years trying to get out of the contract, maybe three. Every time they pointed to loopholes that gave them the right to continue the contract and keep sending invoices. When we finally managed to cancel within the tiny window of opportunity that actually worked, they started calling to convince us to cancel the cancellation. I used so many ways to say "no thanks, we still want to cancel the contract", but the guy kept pretending I was actually telling him to renew. Every time I thought he had finally accepted my demands for a full and final cancellation, he said something like "Great, so then I'll just send you the confirmation for an additional year, with 50% off the list price." Was like talking to a perfect idiot. Didn't end until he found out I was not the boss of the company. Then he called my boss, trying the same underhanded tactics. But my boss cussed him out, finally putting an end to it. We're still halfway expecting a new invoice. Norwegians, stay away from 180.no.
http://www.theverge.com/2014/7/28/5936959/comcast-confessions-when-every-call-is-a-sales-call - Comcast Confessions: when every call is a sales call
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