I think the root of this is how secondary characters were written.
Pretty much all of them were two-dimensional; driven by very typical and undeveloped reasoning (this one Templar, whose name I forget, that has a mage for a daughter manages to avert the former issue but not the latter).
This is especially noticeable with the antagonists. Zealotry, insanity, or possession were typically used as narrative crutches for explaining why all these jerks exist, rather than just making them interesting people with different takes on the central conflict.
Almost nothing new was really said about the Templar/Mage conflict that wasnÂ’t already said in DA:O.
It really says a lot that the two most(see. only) compelling characters have no real opinion on the gameÂ’s central conflict. All of the above combined just serves to inspire apathy.
Yet another way DA2 fails to meet its supposed goal of being a personal story.