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Fuck Xbox One's Disconnecting Controllers And Frustrating Inability To Fix It

I had this problem with the 360 halo 3 controllers. My brother assumed I had broken the controllers, which pissed me off because I as being blamed for it. And as a result, he wouldn't let me play the 360.
 
JohnnyFootball said:
Well I renamed my Xbox One in the hopes that it could fix the issue and I went a while without any disconnects.

Unfortunately this did not help and the issue has returned.

Fuck.
Click to expand...

Shit.. yea I am on day 4 with no disconnects so I was starting to get hopeful.

Well it was worth a shot.. will see when mine reverts.
 
Holy fuck. The disconnects are back with a vengeance. Three times in a 10 minute period.

Here is what didn't work:

1. Getting rechargeable batteries from MS.
2. Renaming Xbox one.

I just the new model controllers don't have this issue.
 
Honestly, guys, I'm relieved I'm not alone with this issue. Not happy that so many people are suffering from it, but that I'm not the only one having to find a reason, justify it to people on the Internet and/or fight Microsoft about it.

I tried renaming the thing, then played Mega Coin Squad. Within 10 minutes, I had a disconnect. Then, when I was playing another game later on, the controller turned off and I had to try to turn it back on 3 times before it would sync again. The first 2 times, the light just flickered on and off a few times.

I thought the battery was at fault. I'd just started using my play 'n charge battery again, after having my controller exchanged and using the batteries that came with it and something else before returning to my partially charged PnC. But it's worked for hours since and still shows 1/4 battery life.
 
JohnnyFootball said:
Holy fuck. The disconnects are back with a vengeance. Three times in a 10 minute period.
Click to expand...
If it's happening that frequently, you should be able to quickly check it at a friends to eliminate the possibility it's nearby wifi/cordless phone interference.

Only reason I keep bringing it up is, I read a thread about someone with similar issues, and they went through the hassle of returning controllers/consoles only to discover that turning off their cordless fixed it completely.
 
JohnnyFootball said:
I now have the MS rechargeable batteries. They are seated quite nicely.

I've tried everything. Going to a friends house won't tell me anything since there is no way to reproduce the issue.

I even tried renaming the console and I had hope for a while that it was working.

Until it started disconnecting again.
Click to expand...

You should trade Xbox Ones with a friend for a while. See if either of you get disconnects. If you still get disconnects, it's a problem with your environment. If he gets disconnects, it's the hardware.
 
OCDChewie said:
Honestly, guys, I'm relieved I'm not alone with this issue. Not happy that so many people are suffering from it, but that I'm not the only one having to find a reason, justify it to people on the Internet and/or fight Microsoft about it.

I tried renaming the thing, then played Mega Coin Squad. Within 10 minutes, I had a disconnect. Then, when I was playing another game later on, the controller turned off and I had to try to turn it back on 3 times before it would sync again. The first 2 times, the light just flickered on and off a few times.

I thought the battery was at fault. I'd just started using my play 'n charge battery again, after having my controller exchanged and using the batteries that came with it and something else before returning to my partially charged PnC. But it's worked for hours since and still shows 1/4 battery life.
Click to expand...

you are not alone!

shit has been driving me crazy the last few days. im glad people are still talking about this, but yeah this is an issue that needs addressing.

people can list all of the possible causes, but the bottom line is- this wasnt an issue last gen, and now it is. it needs to be fixed.
 
GavinGT said:
You should trade Xbox Ones with a friend for a while. See if either of you get disconnects. If you still get disconnects, it's a problem with your environment. If he gets disconnects, it's the hardware.
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Not going to happen. No friends have an X1.

More than likely it has something to do with the apartment I live in. Multiple wireless signals, cell phones, etc.
 
I never had this problem to be honest and I have tons of wireless signals around me that could distract the signal
Are you on guys on preview updates or something?
 
Brudinho said:
I never had this problem to be honest and I have tons of wireless signals around me that could distract the signal
Are you on guys on preview updates or something?
Click to expand...

I was and i took it off. Still happens. Updated my controller too, still happens. Pure garbage. I have a ps4 and both of those controllers never have any issues so it cant be interference. Really aggravating. Called MS and they told me its gonna cost me $ to fix. Plus they dont even know if the issue is the console or controller.
 
I have never had this happen at my new place. Over 30 wireless connections in the area. So I don't think the problem has to do with the amount of wireless connections.
 
I've been getting these disconnects since launch. It doesn't seem to happen very often but when it does it happens at the least opportune time. Reminds me of the Sixaxis on the PS3 where this shit happened all the time.
 
Anyone having issues with kinect randomly deciding to turn off? It's been doing this the past couple of months.
 
Cru said:
Anyone having issues with kinect randomly deciding to turn off? It's been doing this the past couple of months.
Click to expand...

I haven't had that problem, but usually keep it off. At first, it seemed like keeping Kinect off was reducing the disconnects.
 
Same thing is happening with me, glad to know I'm not the only one who gets these random disconnects. I also have my controller updated. I'm using the energizer rechargable batteries and dock them every time I don't play. This doesn't seem to be a battery case after all.
 
OCDChewie said:
In an age where every little thing pertaining to video games is scrutinized, how is Microsoft's randomly disconnecting Xbox One controller not talked about more? Just because it's only affecting some and not all?

There are multiple threads regarding this issue on different forums, including GAF, reddit, GameFaqs and the Xbox Support Forums. Additionally, article(s) have been written about it.

Microsoft keeps posting on its forums, saying that it's trying to identify a fix, but has yet to really do much. Sure, it's surveying those affected, but still. It's usually just canned updates.

It's frustrating that people who've paid $400-500 plus taxes (and whatever else for accessories and games) are having to plug in their controllers in order to ensure stability. Else, they risk the controller regularly disconnecting or doing so at random, such as once a session or maybe four times per one mission. It's out of the blue and stops at will.

This needs to be fixed, for fuck sakes. Why aren't more pitchforks being raised?

Most responses on the matter are interference related or user error, but what if that's not the case? At least, at the fault of the user, who has nothing blocking the signal and no other devices (even a cellphone or microwave) on? Why does it do it most at 2am when nothing else is on at all?
Click to expand...


Are you a) using Kinect (or rather have it plugged in) and b) using a launch console (Manufactured in 2013)?
 
Chippiez said:
Are you a) using Kinect (or rather have it plugged in) and b) using a launch console (Manufactured in 2013)?
Click to expand...

A) I have Kinect, and yes it's plugged in. However, I've turned it off.

B) No, I'm not. However, the issue began on Day One when I had a launch console and Day One bundle. I've since had my console replaced three times, and my controller replaced 3x.

The last replacement was a brand new set, this past winter.
 
OCDChewie said:
A) I have Kinect, and yes it's plugged in. However, I've turned it off.

B) No, I'm not. However, the issue began on Day One when I had a launch console and Day One bundle. I've since had my console replaced three times, and my controller replaced 3x.

The last replacement was a brand new set, this past winter.
Click to expand...

Have you had a chance to game in the evening with the cordless turned off?
 
foolishoptimist said:
Have you had a chance to game in the evening with the cordless turned off?
Click to expand...

No, unfortunately.

I've been gaming during the actual evening as of late, not late at night (my sleeping schedule is all over the place). Tonight, I played for about 1.5 hours before my battery died, then played while it charged fully.

No disconnects

My family relies on the phone, because we have people who come in to help every day and need to have that line of communication open. I hate phones, so if I lived alone, I'd just turn it off and not care.
 
VincentMatts said:
I was and i took it off. Still happens. Updated my controller too, still happens. Pure garbage. I have a ps4 and both of those controllers never have any issues so it cant be interference. Really aggravating. Called MS and they told me its gonna cost me $ to fix. Plus they dont even know if the issue is the console or controller.
Click to expand...

The PS4 uses bluetooth though, doesn't the XBox One use Wifi Direct for it's controllers? Maybe that's just more susceptible to interference.
 
OCDChewie said:
My family relies on the phone, because we have people who come in to help every day and need to have that line of communication open. I hate phones, so if I lived alone, I'd just turn it off and not care.
Click to expand...

If you're able to narrow down the issue to the cordless, you may be able to replace it with a different brand one. Obviously you don't want to spend any money if you don't need to though.
 
OCDChewie said:
It disconnects randomly, just for a couple of seconds, then turns itself back on. The middle X button turns off, then flashes a few times before turning back on. Usually, a warning prompt comes up about disconnection, then you press A.

Here's a link to a lengthy discussion thread on MSFT's forum.

A link to reddit, where they're talking about it.
Click to expand...

This happens to me often.

I have 3 pads. I think it is the console that does it?

Never happens when I play online though! Only on single player stuff.
 
Alright my friend got his Xbox One back from the repair centre.

Problem still there! Constant disconnects!

When using controller with cable he gets ghost-input (sort of like stick-drift except for every button randomly sends input to the game).

No it is not environmental, everything has been attempted. No it is not the controller, it works perfectly on other consoles.

The console is fucking faulty and Microsoft hasn't been able to fix it despite TWO send-ins for repair. For fucks sake.
 
Not sure why.. maybe just lucky but I have not had a disconnect in 6 days now after re-naming my X1. I should have had about 30 by now... so it has made the problem go away for me so far... I expect it to come back just because it seems like it is not a solution for everyone but if it does come back I am going to change my Xbox One's name again and see if that buys me more days.
 
I am not sure if this is somehow related, but figured I'd share just in case.

I recently purchased an Xbox One controller to use on my PC for while I'm playing the Witcher. I've had it plugged in through a mini USB cable the entire time, no batteries installed. Even wired to my PC I still run into issues with the controller no longer being responsive until I unplug the cable from the controller and plug it back in. While I realize there are a million different places to start looking with my PC as to where the problem lies, I've never had an issue with a 360 controller, Dualshock 3, or Dualshock 4 and disconnections. Only the Xbox One controller displays this behavior on my PC.

I've also had the issue with additional controllers disconnecting on my Xbox One. While I've tried Instant On mode a few times, I leave my system off in the power saving mode and still have issues with disconnections.
 
Well, I unplugged my cordless phone's dock and played for about 5 hours. It did not fix the problem.

The last time I played, I did so while wired. I was charging my Play 'n Charge battery. It was fully charged, with a white light on the charger, when I turned the system off. However, not long after I turned the system back on and started gaming, it gave me a "Battery for controller is low" warning. And, when I looked on the dash, lo and behold, the battery indicator was red.

The thing turned off on me due to a "low battery," but when I took the battery cover off and pushed the battery in before turning the controller back on, it was fine. I had a full battery again. Or so it seemed.

I got the same low battery message after several hours of Rayman. Doing the same thing brought it back to full.

So, I guess my Play 'n Charge battery, which I bought from Target (a store that is now defunct here) for $10, is defective. I don't have a receipt, but I've only had it for several months and haven't used it a lot. Hopefully Microsoft will replace it for me.

That's not one of these disconnects, I know. I had ONE of those, too.
 
OCDChewie said:
Well, I unplugged my cordless phone's dock and played for about 5 hours. It did not fix the problem.

The last time I played, I did so while wired. I was charging my Play 'n Charge battery. It was fully charged, with a white light on the charger, when I turned the system off. However, not long after I turned the system back on and started gaming, it gave me a "Battery for controller is low" warning. And, when I looked on the dash, lo and behold, the battery indicator was red.

The thing turned off on me due to a "low battery," but when I took the battery cover off and pushed the battery in before turning the controller back on, it was fine. I had a full battery again. Or so it seemed.

I got the same low battery message after several hours of Rayman. Doing the same thing brought it back to full.

So, I guess my Play 'n Charge battery, which I bought from Target (a store that is now defunct here) for $10, is defective. I don't have a receipt, but I've only had it for several months and haven't used it a lot. Hopefully Microsoft will replace it for me.

That's not one of these disconnects, I know. I had ONE of those, too.
Click to expand...
I will add something to this. I am starting to think that maybe the battery contact isn't as strong as it appears when the rechargeable battery is seated. This could causes a enough of a power disruption to causes a disconnection.

I also tapped the controller and it started to disconnect and the fully charged battery went to red. Upon reseating the battery it went back to fully charged.

In short, there is some sort of issue in the battery keeping constant power.
 
My rechargeable battery died within 6 months of purchasing it, and won't even hold a charge for more than 30 minutes now.

Regarding disconnects, it always happens to me at least once during a gaming session, and this is after updating the controller firmware etc. I live in a house with no perceivable interference, and I'm only about 5 feet from the console.

It's even happened during livestreams lol
 
JohnnyFootball said:
I will add something to this. I am starting to think that maybe the battery contact isn't as strong as it appears when the rechargeable battery is seated. This could causes a enough of a power disruption to causes a disconnection.

I also tapped the controller and it started to disconnect and the fully charged battery went to red. Upon reseating the battery it went back to fully charged.

In short, there is some sort of issue in the battery keeping constant power.
Click to expand...

I don't know if batteries are causing the momentary disconnects, though. When the battery fails, the controller turns off.

Note: I realized I had a problem with my battery the previous time I played. My controller randomly turned off, then took 3 tries to turn on. It sucks, because I had one battery but accidentally sent it back with a controller I returned, and I haven't used this one much. When I replaced my controller and console, I used some AA batteries that came with them/that I had from another controller I bought.

You'd think I took bad care of this stuff, but I treat it like it's my baby.
 
Well, it seems as if the issue is interference. Something is causing the signal to fade and be momentarily lost. But what?

I've disconnected the cordless phone, turned off my cellphone, checked for impeding wireless networks, adjusted my signal, updated the controller and made sure everything is off while gaming.

I doubt it's my wired satellite box, another system or the dishwasher....
 
I have mentioned on many different forums on this issue and the only thing that solved my disconnects on my day one was to get a new one via the advanced replacement scheme. It started to happen on my launch day one after 2 months and was happening to 2 different controllers. After MS swapped it has not happened again and this was in January 2014.
 
dankir said:
What's the problem? I've never had it happen to me once and I've had an X1 since launch. 3 controllers as well.
Click to expand...
Same here. I have the day one edition and the only problems I've had so far with the controllers are that the USB cords are super fragile. I've gone through 2 so far (my wifes cat is an asshole so I can't blame MS for one of those).
 
I have only had the disconnecting controller happen a few times that i can recall and it usually reconnected right away so no big issue.

My more frequent issue is my controller not wanting to turn on the system and the connect to the system once i have to turn the system on manually. I can connect it to the system and it will work perfect but remove the cable and it wont connect.
 
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