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HTC Vive shipment delays/issues
- Thread starter viveks86
- Start date
DOT DASH DOT
Member
"Vive order fulfillment is on track without delays, so you dont need to do a thing."
Oh please.
Oh please.
MyleMan1010
Member
I'm pretty much to the point where which ever headset gets here first is the one I'm rolling with for round 1. And at this rate it might be PSVR............
IMACOMPUTA
Member
People on Reddit have been looking at steam stats.
Tiltbrush peak users: 54
Hoverjunkers: 42
Wow. I think there are way less shipped than anyone thought.
Tiltbrush peak users: 54
Hoverjunkers: 42
Wow. I think there are way less shipped than anyone thought.
Teknopathetic
Member
Digital River is notoriously fucking terrible.
Notoriously.
Notoriously.
I hope they send me one for free
DOT DASH DOT
Member
People would say how bad they are, but I've never had experience with them as far as I know, but boy have they lived up to that reputation.
Specialmias
Member
If he's around this weekend I can have him send me a screenshot of the timestamp.
But yes, it's rather screwed up.
They still haven't charged him. It's on his credit card so I imagine there will be money to take out if they need it. I wonder if you can get in trouble legally if they never charge you then decide to do it a month or two later and the card isn't available.
Wait is that 49 minutes? Haha, man. There would be a lot of salty motherfuckers if they heard that.
alexbull_uk
Member
I knew it was going to be a colossal fuck-up right from the start when it was revealed that Digital River were handling payment.
Such a poor way to launch an otherwise great (or so I've heard) product.
Such a poor way to launch an otherwise great (or so I've heard) product.
So I've had this theory for a few days that has now cropped up around reddit regarding the mysterious case of the early pre-orders being skipped over. During the big fuckup regarding fraud alerts and cancellations, maybe it's possible that all charges (successful or otherwise) had their authorisation codes lost or invalidated - so that HTC couldn't authorise the charge - meaning they had to wait for the timeout to happen on charges (in most of the early cases at least) before they could ship.
I was told by Barclaycard earlier in the week that the hold was due to expire on the 9th and it just did (it's now 22 minutes into the 9th in the UK) and HTC have updated their FAQ regarding HTC the dropped authorisations:
The 'then we are processing your order' seems to imply that they were expecting the pending authorisation to drop in order to carry on with their order. Maybe I'm clutching at straws here, but it does seem unlikely that it is just a coincidence the very early order numbers were skipped.
http://origin-blog.htcvr.com/us/2016/04/vive-shipment-updates/
I was told by Barclaycard earlier in the week that the hold was due to expire on the 9th and it just did (it's now 22 minutes into the 9th in the UK) and HTC have updated their FAQ regarding HTC the dropped authorisations:
The 'then we are processing your order' seems to imply that they were expecting the pending authorisation to drop in order to carry on with their order. Maybe I'm clutching at straws here, but it does seem unlikely that it is just a coincidence the very early order numbers were skipped.
http://origin-blog.htcvr.com/us/2016/04/vive-shipment-updates/
Specialmias
Member
If we had proof of the paypal orders going first I could jump on that authorization delay conspiracy theory. Hell, anything could've happened at this point. This would make an amazing insider blog leak.
DOT DASH DOT
Member
I would've thought it's probably along those lines, so we were effectively frozen out of the running, with every other bugger getting shipped, PayPal etc.
mrchampipi
Member
It's a given at this point. HTC will have a small week to finish its first wave (I know, not shipping in waves, right?), and that means 10k+ vives...seeing how well they've handled things so far, I'm starting to have doubts.
HTC have stated they don't.
Parakeetman
No one wants a throne you've been sitting on!
The moment I saw that name alarm bells went off.
Specialmias
Member
Did they keep to their promise of no new tracking today and yesterday? I take it this means they're taking a 4 day break to get their shit together?
Will the Thrill
Banned
Oh jeez, someone on reddit found out their Vive got sent to someone else (Plus apparently that person signed for it and took it anyway, ugh people) but seriously this and Oculus's shipping problems are kind of baffling, you'd think they'd make sure to be on their A game for the launch of this stuff. Starting to think I won't get a Vive in May after all (But that's on me partly since I only pre-ordered like 1 1/2 weeks ago).
42 for Hoverjunkers!!? Jesus.. One of those is mine on the Vive DK1 I have at my house.
Illinois here and no shipping information from HTC. Ordered with CC within 4 minutes.
With the way they've handled this, the least they could do is work weekends until the make some headroom.
Assumes they have stock to ship. There was a comment on Reddit quoting a customer service person saying they're shipping every two days in the US to allow stock to build up. Hopefully that is just time taken to prepare boxes and put labels on etc. But why would that take two days to get enough to put on a truck? Do they only have a couple of people doing it manually?
With their recent addition to the blog about cancelled orders not losing their slot in the queue they I bloody hope everyone that ships on Monday is a cancelled order before any others go out
RandomTiger
Member
:06 CC cancellation, reorder, no billing as of yet, told shipping next week
http://i.imgur.com/ksZxYE6.png
http://i.imgur.com/ksZxYE6.png
Same but :04
If it comes next week I might push for a refund of the shipping. Normally I'd let it slide but they've just been so bad at communicating or applying any logic to the situation that I feel the need to do something.
The fact I had billing attempted on 31st March suggests to me I would have had the vive around launch. So it'll be at least 7-10 days later due to no fault of my own.
I'll take a while to grow the user base. Not sure it was a smart idea to release a multiplayer only game on VR though - no matter how good it is
IMACOMPUTA
Member
The card I used to preorder my Vive expires at the end of this month...
God dammit, HTC. Don't screw me over!
God dammit, HTC. Don't screw me over!
Specialmias
Member
I think if the hold was placed on the card BEFORE it expired you're fine.
mrchampipi
Member
Single player is planned for hover junkers.
RandomTiger
Member
I feel your pain. I wish they would bill us before shipping so we cant be sure thats not going to be an issue again.
RandomTiger
Member
Whats your order time and current shipping wave/month?
EU folks can use this to get info. This info may be nonsense of course:
https://shop.eu.htc.com/DRHM/store?...tcemea&Locale=en_IE&ThemeID=39873600&Env=BASE
metareferential
Member
And yet they do: my order was cancelled on a Saturday.
Now it says I'm in april part 2. It should be part 1.
Fucking HTC.
Canceled due to a declined payment? If so, that was an automated process which doesn't prove they are doing anything on a Saturday.
libertytoast
Neo Member
As far as I know not a single person in Louisiana has a Vive yet, and there are a few other states with the same problem.
Neuromancer
Member
Wow. I feel for everyone who preordered this and Rift on day one and haven't received them yet. Hopefully PSVR doesn't have any of these problems. I know it's not the same but I got my Gear VR preorder the day it was released, so apparently it can be done.
Specialmias
Member
I'm hoping Sony will see there is actual demand unlike Facebook/HTC and will plan accordingly. If you look at quotes floating around from Facebook last year you'll notice they used words like unprofitable, low interest, etc etc. HTC also seemed to think they'd only sell a few thousand units. It's very apparent they BOTH thought VR wasn't worth investing the adequate supply chain in.
My main thing is if they're having trouble now will we all be forced to service these things ourselves because both companies have no clue what they're doing on the logistics end. People trying to RMA vive units are already having a tough time.
Neuromancer
Member
Yikes. I didn't even think about that aspect of things. Although you would think HTC would be better prepared considering their phone experience. I guess the difference with phones is at least they used established supply chains/retailers.
IMACOMPUTA
Member
Confirmation email sent at :07
Was told im first wave, had a charge pending and it went away.
Originally confirmation email :04, April wave 1. Payment declined and then cancelled without resubmitting. New order done by CS 'you won't lose your place in the queue' is April wave 2
Remember the MVC3 CE fiasco?
DOT DASH DOT
Member
How do you get the info sent again? I just put in my order number and shipping query drop down. Nothing through
Edit: it's come through, says part 1 still.
Teknopathetic
Member
"Remember the MVC3 CE fiasco?"
Remember the SF4 Vanilla launch fiasco?
You can search for "Digital River Sucks" and find many stories. Not just one off order fuck ups, those are inevitable. We're talking consistent, colossal boners affecting a significant portion of customers.
Remember the SF4 Vanilla launch fiasco?
You can search for "Digital River Sucks" and find many stories. Not just one off order fuck ups, those are inevitable. We're talking consistent, colossal boners affecting a significant portion of customers.
RandomTiger
Member
Reddit is the go to place for all info on Vive fuckups, what to do, shipping status etc. Ive been surprised at the lack of noise on neogaf.
I think the thing is, for stuff like this, it's best to looking around the places that have the most amount of people. r/vive will have significantly more people buying a Vive than neogaf will.
It's why I've mostly been there whilst waiting for my Vive. I'll be back here once it arrives though, would much prefer to talk about it on neogaf.
Specialmias
Member
They actually don't seem to have shipped in the States since Wednesday
Not much action in Europe either. Hope they haven't run out of stock already..
DOT DASH DOT
Member
My CC reservation survived past Friday. Checked again today.
HTC say it's still 'processing' but what they mean is they'll try again, and it'll probably get flagged for fraud
Pending charges are most often (but not always) still authorized even if they go away after a few days. It's just that DR didn't collect the money because they didn't ship the Vive.. From what I understand next time they pull for money they'll get them immediately without further authorization from the bank.