Specialmias
Member
Other review sites seem to say the same. From previous reviews it sounds like HTC is asking them questions on our behalf and being told everything is okay. Then digital river being digital river isn't following through with it.
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HTC Vive shipment delays/issues
- Thread starter viveks86
- Start date
Other review sites seem to say the same. From previous reviews it sounds like HTC is asking them questions on our behalf and being told everything is okay. Then digital river being digital river isn't following through with it.
Vegetable Lasagna
Member
lol okay. Because HTC is the only company struggling to role out their VR hardware. It's probably due to some part being in limited supply or something. Have some patience.
Limited supply has little to do with the many legitimate problems people are having with this launch.
I don't think people would be complaining anywhere near as much or as loudly if it was just stock constrained.
DOT DASH DOT
Member
Many factors make an awful company, you've stated one, terrible communication.
A Grizzly Bear
Member
This. It's probably the most egregious mistake you can make in a world that's so connected socially. Even if your message is repeating that you screwed up and are working on it, people tend to be less pissy so long as someone is talking to them. The blog post hasn't helped, shipments are still going out out of sequence and their CSRs are still providing conflicting information.
I'm assuming their entire logistics setup for Vive is a disaster at this point, but they should be fine if they can get sorted for next week. I'm losing confidence that they're capable of doing so though.
Well one team at HTC know how to keep people informed. The team that sends out constant 'out contact details have changed' emails headlined as from 'HTC store' so you get a tiny glimmer of hope before the cruel realisation. If they wanted to troll us they'd have trouble doing it better than this right now.
IMACOMPUTA
Member
I've finally reached the acceptance stage.
Hopefully I get my :07 IL order by the end of the month.
Hopefully I get my :07 IL order by the end of the month.
GuitarAtomik
Member
Really curious to see when you get yours. I ordered the same day and have the April date.
If they send us an e-mail stating hey we're sorry, one of our suppliers has problems delivering enough screens, we expect a delay of about one week, instead of eight automated emails with an empty message body and absolutely nothing else, this thread would have zero posts. Seems like something an intern would take one day to do.
Instead HTC and DigitalRiver are both apparently incompetent companies doing some kind of arcane legal blaming dance all the while lying to their customers about the affair.
bigwinnerx
Member
Part of me believes even though I canceled, it'll still show up, but, maybe without a charge.
IMACOMPUTA
Member
Just got my shipping notice about an hour ago!
:07 IL
Arriving Wednesday!
:07 IL
Arriving Wednesday!
From HTC or FedEx? Also can I come over and play
IMACOMPUTA
Member
piratepwnsninja
Member
Grats! Nothing for me, but glad they seem to be shipping units.
IMACOMPUTA
Member
What was your order time?
ducksauce8188
Neo Member
My order just says "Boxed Shipment" and May in it. I called their customer support and the idiot couldn't even tell me what "Boxed Shipment" meant. I asked him if that meant that they have boxed my shipment and dude was just silent. I wish I would have put the order on my credit card but I was an idiot and used my debit. There won't be anything less than $3k in the account until that order goes through. lol
Just got my FedEx notification at 22:20. IL order at :06. I think you've got a good shot!
Astral/H3X
Member
Damn you slow scrubs!:05 here and nothing but I'm hoping that's just because I can't get fedex notifications since its coming to where I work. Let's see if I wake up to a HTC notification.
Mine was a :02 and I'm still waiting, so don't feel bad.
You IL too? I forgot to mention that. It's worse when people down the block are getting it and I've got nothing.
Astral/H3X
Member
I have a confirmation email with that timestamp.
Nah, IN, so not far though.
Karak
Member
...that's like fucking praying to Paul Bunion lol. I thought it was some actual number I have been looking for half an hour lol. Or actually I have been looking for :30
That being said. Good luck to all. I have a feeling its going to get rough before it gets better for many of us.
Astral/H3X
Member
If I have an order confirmation that came in at :02, then there's no way I placed my order any later than that, yeah? And those emails are usually sent out within seconds. I'd say it's a good enough barometer.
IMACOMPUTA
Member
I did CC
Both for Oculus and HTC. Both companies have been horrible from the get go regarding shipping.
I'm Hoping Sony's release of PSVR is smoother.
IMACOMPUTA
Member
Damn you slow scrubs!:05 here and nothing but I'm hoping that's just because I can't get fedex notifications since its coming to where I work. Let's see if I wake up to a HTC notification.
To be fair, I wasn't slow. Their dumb ass site had a countdown to a blank page. I refreshed for a couple minutes and the panicked/went to gaf and found a steam link to preorder.
It was fucking dumb.
Karak
Member
Well technically there is not a legality for that and it depends on what systerm they were using for entry as the email can be sent prior to the completion and queue entry fo the order. I used to set up purchasing centers around the world that took both online and phone orders. That's why I asked as I thought maybe there was a verified queue(which do exist in some centers) versus a virtual connection queue. Hopefully its somewhat aligned though but high volume can absolute induce havoc.
No biggie though just wondering.
Yep. So a I man. So am I!
Daniel O'Brien is comitting to this week being a 'good week' for pre-orders globally. So hopefully mine ships this week (again, UK 02 CC pre-order). He also 'guarantees all April pre-orders' so at the very worst, I should get it before my new estimated shipment date for the Rift:
23/5/2016 - 02/06/2016 (lol)
23/5/2016 - 02/06/2016 (lol)
I just think most of the people in power are balancing a lot of issues right now, and not just from frustrated customers, from suppliers, distributors, contractors etc etc. I bet if the preorders started cancelling they will do something. As always, money talks. Everything else is secondary (to these people).
Art Vandilay
Member
I'm assuming that's the time of their order confirmation. E.g., 12:02, 12:01
only 8 minutes until disappointment!
PetriP-TNT
Member
Co-Worker just got his couple of hours ago (Finland)
Ids habidding!
Got my shipping mail in Český (Czech), which of course I'm fluent in (not at all), but it's going to be delivered... probably the only day of the week I'm not there to pick it up. Perfect.
artsi
Member
Because their system sucks and when an order is cancelled, the spot is released for new orders instead of pushing people up the queue, and I managed to get an April spot.
They're saying they're still processing according to order times, but no one knows if that's really happening.
Support confirmed I'm in the first wave and payment was successful, but again... no one knows, lol.
I think they best we (filthy queue jumpers) can hope for is to be included in the first wave, but shoved to the end due to the order timestamp (which they claim they are checking, to ensure everything is sent in order). If they spot a wave 1 with an April timestamp we're completely doomed.
DOT DASH DOT
Member
I just received a phone call from HTC asking me to tell the bank they will take the money in 2 days, and they will ship Monday or Tuesday.......sigh but at least it's something (UK) +07 minute order.
artsi
Member
Yeah, anything can happen really, just feels strange that my card was charged already if they're not planning to ship.
good start. Although if you take the money on Thursday, ship that fucker on Thursday or Friday.
And don't call me - I already told my bank ages ago, the last time you sent the payment request incorrectly. It would also be nice if they could process payment during daytime hours so we can react if the bank needs to contact us again.