You are now ready to chat with Kumar.
Kumar: Thanks for contacting EA Customer Experience, my name is Kumar. How may I assist you today?
you: Hi, just started BF4 on PS4 and when i resume campaign i just get easy, normal or hard
Kumar: Can you please tell me your first name?
you: downloaded the cloud save from last night and its the same
you: sorry Lee ***********
Kumar: Lee,Please do not worry, this case has reached the right place and should yield some positive results for you.
you: ok
Kumar: Lee,There is nothing to be worried about.You need to select one of them.
you: ok will do that now
Kumar: Lee,Wait.
Kumar: Lee,I have something for you.

you: ok
Kumar: Lee,I know that going through this rigmarole can get on your nerves but I must say that youve been very patient all this while. Ive added maximum Veteran Status on your battle log which should be updated within next 4 hours and going to issue a 15% discount coupon to express my admiration. You would receive the code via Email after this chat concludes.Should I procced Lee?

you: i just selected Hard and its started a new game?
you: is the save lost?
Kumar: No,It's not lost.
Kumar: Should I procced Lee?

you: ok
Kumar: Thank you,Would you mind holding for a minute ?
you: thats ok
Kumar: ****-****-****-****-****
Lee: ,this is your 15% Discount code,redeem this code on Origin store for your next purchase.You were special it was nice talking to you.Is there anything else I may assist you with today?

you: my original query has not been resolved when i select any difficulty the game starts over again now resuming
you: *not
Kumar: Okay.
Kumar: Lee,You need to go to cloud save that will resume the game.
you: ive tried that already
you: ?
Kumar: Just a minute
you: ok
Kumar: Lee,Try to save data on Hard disk instead of cloud.
you: I have saved the save from the cloud to the hard drive still the same unless you are suggesting something different?
Kumar: Lee,You need to play atleast for 3-4 hours to save the necessary changes.
you: but that will save the current game surely?
Kumar: Yeah! It will.
you: so the original save is lost!
Kumar: Uncheck Cloud save then use hard drive save & play for 3-4 hours.Then it will save the necessary changes we have just made.
you: So all progress to date has been lost?
Kumar: No it will be saved on your hard drive.
you: yes what will be saved will be todays progress not where i had reached yesterday, correct?
Kumar: Exactly.
you: so ergo, back to the original query my save is lost, yes?
Kumar: Yes.
you: thanks, i guess that one way to increase replay value then
Kumar: I apologize for the inconvenience caused.