This is quite amusing. I was at EA for a short period, during the time when Riccitello took over, and I still keep in contact with a lot of friends. I do not work in the game industry anymore, but I find it funny people are still bitter about certain things. I actually remember more good things EA has done to be honest, but maybe its because I am not as much of a gamer as I use to be and I am actually fine with DLC content. I buy it all the time on Steam or iOS. Cosmetic, or non-Cosmetic.
I understand why EA had to do Origin. I think their execution was not as great with all the DRM stuff. I actually did not mind buying Sim City 3 on Origin, I do not see the problem with having Sim City 3 exclusive only Deluxe edition on Origin. Its their way or promoting Origin. If I had a product I wanted to promote, I would do the same thing and provide exclusive content.
EA working environment has improved tremendously since the dark days. I know plenty of friends who are happy working at EA. I think pulling up stuff that has happened close to a decade ago is not very convincing evidence.
http://www.glassdoor.com/Reviews/Electronic-Arts-Reviews-E1628.htm
http://www.glassdoor.com/Reviews/Ubisoft-Reviews-E12717.htm
http://www.glassdoor.com/Reviews/Sony-PlayStation-Reviews-E117138.htm
Couldn't find much for Activision or Microsoft.
That metacritic is score has mixed feelings for me. EA does care about their Metacritic score... a lot. They put a lot of pride in making sure their sequels do very well, and improve on their old games. I've been in meetings where they pushed for more content on the sports games because they did not think it was enough to cement a release. One of my good friends was a major figure on the Need for Speed series and she put a lot of pride in making sure those games were fun to play. On the other hand I do know first-hand that money does play a lot into how games get rated as a former-producer from Ubisoft once told me about some underhanded dealings in the publishing world.
Personally I think EA gets a lot more crap than it deserves (It does deserve some crap). EA Partners has been a blessing for many companies, including Double Fine, Harmonix, Respawn, Crytek, and so much more. I do not think people understand how vicious and demanding the the video game industry is. Naming 4 series and providing a subjective opinion on their "quality" is not an objective look into a company, how it operates, and how it effects an industry.
People talk about how EA does not create more original gaming titles now, but a lot of it has to do with the consumer. I was surprised that Dead Space got a sequel considering the first game did not do that well financially. Mirrors Edge is never getting a Sequel because that game bombed for all intents and purposes, and its not because marketing. Brutal Legends that came out from Double Fine bombed. Activision knew that game was going to bomb, and they cut it loose when they merged with Vivendi. EA Partners picked it up and I'm pretty sure out of charity or something because Double Fine games rarely make money, if any. When a well-known developer has to go to kickstarter to get funding for something, you know their studio is not doing alright.
A lot of times I feel sorry for the video game industry. It has a hard job of listening to a consumer base that evolves its dichotomic taste very quickly and rapidly.
The last point I wanted to get into was that EA has a history of destroying studios and their creative talent. This is probably a much longer blog post and conversation than I really have time for so I'll leave it at that. I can say that closing a studio is never an easy decision, and sometimes it needs to be done for the better. A lot of people have no idea how easily that regardless of how many good selling games you have released, it just takes one bad selling game to bring a company to the ground.