Kinda expected it to not be good. Mass Effect has been focused grouped to death and apparently handed off to a B Tier team with little support.
Worst of all, the game seems like it was just a pointless cash grab.
EA spending 5 years of AAA development doesn't seem like a cash grab to me. The end result seems shoddy for sure, but I don't think anyone intended to have a rushed and unfinished buggy product to be out.