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Microsoft Hit With Class Action Suit Over Xbox Live Fees

Slavik81 said:
You missed something.

You must have missed the part about subscriptions automatically renewing unless you chose to have it NOT renew. When a sub approaches expiration, they spam you with e-mail about it as well, though I doubt the son gave his father's e-mail so there's really no way he'd have known about it to begin with.

If $35 was that big a deal though, how did the initial fee slip by him?
 
Ground the dad, he shouldn't ever be allowed to use his own credit card for online purposes again if he isn't responsible enough.
 
Jeez, the things people can sue for...

Some idiot father trying to sue for something his kid should get a smack for, and would have never have gotten this far for had he just paid attention to what he let him do...

But either way, suing for $35? Man...
 
things must be really bad if $50 sent him into overdraft. Poor guy. Surprised he can afford broadband internet
 
god bless america

seriously, the US needs some sort of plague that only kills rednecks, morons, black people, and white people

there'd be less law suits and more peace and happiness :lol
 
acm2000 said:
god bless america

seriously, the US needs some sort of plague that only kills rednecks, morons, black people, and white people

there'd be less law suits and more peace and happiness :lol

And the chinease will inherit the country
 
I know the OP is gonna garner a lot of sympathy for MS, but you guys are serious Defense Force here. AOL and lots of companies get sued for having subscription plans that are not easily canceled.

You should not have to put a credit card (set to auto-renew and unable to be removed unless replaced with another valid card) when you've boughten a subscription card.

And if a company will easily take subscriptions online, they should be forced to offer easy cancellations online.

AOL lost a class action because of this (and everyone rightfully applauded), and somebody should sue MS over this. It's inexcusable you have to deal with representatives on the phone who are getting paid bonuses to make people quit their intent to cancel. And that's the only reason for the current system. So you have to go through the gauntlet of someone harassing you to not cancel.
 
The Innocent X said:
Why can`t people take responsibility for their own actions any more?

Because technically it was his SON'S actions and he's a bad parent.

Or this is just some sort of scam.

I just can't figure out how he could win this or why he would waste all this time/money for fucking $50+$35 dollars. This is so little money that I think MS should just send him 1k and I bet he'd be fine.

m0dus said:
that, sir, is not a word.

I'm afraid I'm going to have to revoke you English license.

:lol
 
1) Misleading thread title. "sued over auto-renewal" would be better.
2) Stupid suit. Will fail. Gametap does the same thing. Tons of other services do.
 
The card I used for Live has expired, yet they still charge it every month.

How is that?
 
Francias Castiglione said:
note to Grayman: Give this moron what he wants and a million more come out of the woodwork.

Exactly. This is not something where you just pay the guy off because then a precedence is set and it's all downhill from there.
 
acm2000 said:
god bless america

seriously, the US needs some sort of plague that only kills rednecks, morons, black people, and white people

there'd be less law suits and more peace and happiness :lol
Fuck you.

Crawl in your room, tonight, and hang yourself you worthless sack of shit.
 
You know... if I had done something like this when I was a kid my father wouldn't have sued MS. He'd had just beaten some sense into me.

Where's good old fashioned parenting gone? :lol
 
I for one hope they win or this at least in some way makes MS back off a bit with their renewal policies. It's a complete pain in the ass to cancel your subscription. Back on the original Xbox they tried to bill me two times after I canceled my subscription. I got an email 2 straight months saying my CC was declined. Luckily I had closed that bank account. Simply canceling is hard enough, I wouldn't want to imagine actually trying to get a refund from these guys. Anyway, now I just stick to prepaid cards.
 
Can I sue this guy for his actions that resulted in me spending three minutes of my valuable time reading this highly disappointing thread?
 
Andokuky said:
I for one hope they win or this at least in some way makes MS back off a bit with their renewal policies. It's a complete pain in the ass to cancel your subscription.

I completely agree. I hate automatic renewal with a passion that is compounded when cancellation is a chore at all, which unsurprisingly it almost always is when auto-renewal is involved.
 
Well the suit does bring up an interesting point. Microsoft did nothing to verify the age of the kid. Not to mention that Microsoft has completely ridiculous and unfair Live cancellation policies.
 
Gattsu25 said:
Fuck you.

Crawl in your room, tonight, and hang yourself you worthless sack of shit.

Don't you see?! He said white people too so it's OK.

No it's not OK. Not even remotely funny.
 
They really need to stop automatic billing or have a feature to cancel it from your console. So many threads I have seen with people that don't know how to cancel live. First time for me it was also a chore. To this day I cant erase my credit card info from my old Xbox account.
 
Andokuky said:
I for one hope they win or this at least in some way makes MS back off a bit with their renewal policies. It's a complete pain in the ass to cancel your subscription. Back on the original Xbox they tried to bill me two times after I canceled my subscription. I got an email 2 straight months saying my CC was declined. Luckily I had closed that bank account. Simply canceling is hard enough, I wouldn't want to imagine actually trying to get a refund from these guys. Anyway, now I just stick to prepaid cards.
To give a different point of view from this, I cancelled my xbox live about 15 days after it was automatically re-subscribed and they refunded the entire amount to my credit card within 5 days of my call.
 
Suburban Cowboy said:
its 35$ you piece of shit. How bout you learn how to raise a fucking kid so he's not stealing your credit card instead of dwelling over such chump change. I mean Im sure thats 5 hours worth of your wages, but move on.

WOW.
 
THREAD TITLE IS MISLEADING.

This is NOT a class action suit and the way it's worded, it makes it sound like a massive amount of people were suing microsoft for charging for xbox live. Mods please fix.
 
How about making your child work for that 35 dollar fine and repaying you back for THEFT?


Why don't people take their responsibility of parenting seriously anymore?
 
If the XBL subscription is what pushes your account into overdraft, I suspect you have bigger problems than your idiot kid's Halo 3 addiction.
 
koam said:
THREAD TITLE IS MISLEADING.

This is NOT a class action suit and the way it's worded, it makes it sound like a massive amount of people were suing microsoft for charging for xbox live. Mods please fix.

That is the article title, and at minimum the article does state: "Garcia . . . is asking the court to broaden the case to include all Xbox Live customers in Georgia hit with similar problems." Though you'd have to see the complaint to be certain as to how it was brought.
 
Heh, I just think it's funny because MS gave him his money back for the subscription fees. It's just that he has not spending control and it cost him $35. You know what happens when I get billed for $35 for not watching my spending? I shut the fuck up and pay the bill.

In regards to the OP, don't class action lawsuits usually involve multiple parties? This seems like a very minute group of people that would join this lawsuit: people whose subscription renewal put them over their credit limit.

PS. Oh yeah, this guy is fucked, btw. MS lawyers don't fuck around.
 
not to go off topic too much, but I know people at krome and apparently krome studios is suing IGN for a bad review of Spyro on PS2.

pretty sad really, since the new game has being doing decently in aussie land i think, i saw a lot of mums buying it for their kids when i went to pickup guitar hero the other day.
 
This case is significant because, in most states and provinces, negative consent is illegal. That's why you don't get letters saying "BY NOT REPLYING TO THIS LETTER, YOU WILL HAVE AGREED TO THIS OFFER" anymore.

The whole son-using-debit-card issue, though, is just BS.
 
phatmike128 said:
not to go off topic too much, but I know people at krome and apparently krome studios is suing IGN for a bad review of Spyro on PS2.

What do you mean "too much", that is COMPLETELY off topic! And wtf? When did you hear that?
 
Dragmire said:
When asked why Microsoft wouldn't cover the bank charges, a spokesperson responded, "Ya know, things overdraft."
winner!

yeah that shit was annoying. They try to charge me for a second year of live but thankfully I have replaced my Credit Card. Take that mofos!
 
I don't want to get into the merits of this suit but I do think MS needs to do something about how it handles minor accounts under XBL. For one they need to fix the problem where you can't convert a minor account to an adult account once you come of age. This encourages minors to register as adults, I gave my 17 year old permission to say she wasn't a minor because I didn't want her strapped with the limitations later on. There also needs to be a way to have the billing for child accounts tied to an adult account. I.e., I want to have the credit card information to renew my kids' accounts only entered under my account.

How many of you making smart ass comments actually have kids using XBL?
 
Grayman said:
note to self: microsoft calls lawyers instead of paying THIRTY FIVE DOLLARS
gates-simpsons.jpg

"I didn't become the richest man in the world by writing checks!"
 
larvi said:
I don't want to get into the merits of this suit but I do think MS needs to do something about how it handles minor accounts under XBL. For one they need to fix the problem where you can't convert a minor account to an adult account once you come of age. This encourages minors to register as adults, I gave my 17 year old permission to say she wasn't a minor because I didn't want her strapped with the limitations later on. There also needs to be a way to have the billing for child accounts tied to an adult account. I.e., I want to have the credit card information to renew my kids' accounts only entered under my account.

How many of you making smart ass comments actually have kids using XBL?

Yo! And I stand by my smart-ass comments!

If it's that big of a deal, why don't you just buy your kid the pre-paid Live account cards? She can fake out her age and you don't have to deal with the credit card hassles if they auto-renew and you didn't want them to.

Seriously, the guy who sued Microsoft is going after a nice, fat wallet. If he was a responsible parent he'd make his kid pay him back, and take the XBox away until he does.
 
xsarien said:
Yo! And I stand by my smart-ass comments!

If it's that big of a deal, why don't you just buy your kid the pre-paid Live account cards? She can fake out her age and you don't have to deal with the credit card hassles if they auto-renew and you didn't want them to.

Seriously, the guy who sued Microsoft is going after a nice, fat wallet. If he was a responsible parent he'd make his kid pay him back, and take the XBox away until he does.

How do you know he isn't making his kid pay him back or taking some other sort of disciplinary action? Suing MS doesn't preclude him from doing that as well. Again I don't want to discuss the merits of his suit and it's personally something I wouldn't do, but that doesn't mean I don't think MS should change their business model a bit. They know that a good percentage of their users are minors but it doesn't seem to me that they are really making concessions to allow their parents to be in control financially, I guess they make more money the way it is and that's more important to them.

I could buy the pre-paid cards but I prefer not to and that's more inconvienient for me than having auto payment on a credit card. I could also buy my kids pre-paid phones but I prefer to have them as minors on my plan that I control and make one payment for. I really wish XBL would follow a similar model as that.

So how do you handle paying for your kid(s) XBL subs?
 
phatmike128 said:
not to go off topic too much, but I know people at krome and apparently krome studios is suing IGN for a bad review of Spyro on PS2.
Absolute hogwash.
pretty sad really, since the new game has being doing decently in aussie land i think, i saw a lot of mums buying it for their kids when i went to pickup guitar hero the other day.
Awesome :) The game deserves to do really well.
(Sorry for the bump, haven't done a "any mention of Krome" search here for a while, and I really couldn't let that one slide)
 
I remember when I used my dad's cc to sign up for AoL back in the day (internet was still years from being readilly available to anyone in my area) and when my old man found out the next month, he damn well near beat my ass into oblivion. Let's just say I didn't do that kinda shit again.

Sounds like the dad in this case needs to do the same to his own kid.
 
AstroLad said:
That is the article title, and at minimum the article does state: "Garcia . . . is asking the court to broaden the case to include all Xbox Live customers in Georgia hit with similar problems." Though you'd have to see the complaint to be certain as to how it was brought.

the suit doesn't become "class action" until a judge agrees to make it so. Right now, at best, this is a single guy suing Microsoft with a suit that seeks class-action status.
 
mentho said:
the suit doesn't become "class action" until a judge agrees to make it so. Right now, at best, this is a single guy suing Microsoft with a suit that seeks class-action status.

I'm talking about whether the case was even brought as a class action (which is why I was (very) mildly curious about seeing the complaint). Obviously there hasn't been a ruling on certification yet. Of course, it's unlikely the initial claim will even get past an MtD, and even less likely the class claim (if and however it was brought) will survive.
 
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