TannerDemoz
Member
yo, I'm off on holiday on Monday (10 hour flight) and want to play Zelda until my eyes bleed.
What charge cable do I need?
What charge cable do I need?
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Nintendo switch UK price £279.99
- Thread starter madmackem
- Start date
What did you have to say to get that?
Whaaat, what did you say to get this?
Reverb Shock
Member
Thanks for the heads up. They weren't as nice with me but they still gave me £30. Not bad.
Reverb Shock
Member
That's so lucky. Amazon repeatedly told me they could not offer more than 15% for the partial refund... did you spend more than £280 on your initial console order? I only spent £280, maybe that's why I was offered only half.update, got the £69.99 on a giftcard to buy joycons
Yeah, I got £70 refunded too. As always, Amazon customer service is unrivalled.
ughhh they were adamant they couldnt process partial refunds (nor credit me), my only option was to refund the whole thing.
That's annoying, I guess it just varies from rep to rep. My guy offered £40 and I asked for £70 because I said I'd seen others getting that amount - he kept going away for a minute to check with a superior I assume, but came back and was fine with it.
I typically get the unhelpful CS reps too, I always read how great they are but never for me :/
If I wanted the skylanders discount they offered people who bought a switch, I had to return my current order, get a refund and re-order with the voucher, then when I asked to be put through to a supervisor he refused to even give me the discount :/
That's really annoying jonno you got screwed over for being a good customer, I'd definitely write an email of complaint as it's just not on.
Why don't you phone their support - I've always found them very helpful
For all queries related to servicing products and repairs please contact:
Nintendo Customer Support
PO Box 4678
Windsor
SL4 9DZ
Email Us: customer-support@nintendo.co.uk
Telephone: +44 (0)345 60 50 247 (Calls charged at National Rate)
When sending any products to the Nintendo Service Centre please always contact a representative on the above number before dispatching. If possible, please also use the original packaging, add a description of the defect and attach thereto a copy of your proof of purchase showing the date thereof.
Telephone: +44 (0)345 60 50 247
(Calls are charged at the National Rate)
Write us an email
Nintendo are doing this for those that have faulty joycons
Not ALL joycons are faulty though, just some (no one knows why this is although many have speculated)
I think environment is probably a factor too. I'd imagine if you're living in the city inside apartment blocks with a lot of contesting signals, I could see interference being a bigger issue.
had one of those double concentrate bottles of squash infront of my switch earlier, that killed the signal a fair bit
Reverb Shock
Member
Phoned Amazon again about receiving £70. They said they'd only refund me the full amount if I had proof (through the user's email address) that others received £70. Ridiculous.
Yeah, I might finish BotW first (the occasional phantom left analogue input hasn't killed me yet) before sending them in.
I want to see if GAME is doing replacements, but I have another issue I want addressed with them first before a muddle them with too many requests (since they seem to struggle with just one)
gingerbeardman
Member
I'm near Penzance.Hey! Cornish GAF for the win!
In other news I'm trying my luck with the Amazon partial refund.
gingerbeardman
Member
Amazon refunded me £42, which is just fine by me.
Ordered through Prime, refund requested by email.
Ordered through Prime, refund requested by email.
no it was just the console, i spent the 279.99. I did only get credit though, not a refund.
I got the grey console, the rep asked me how much I was expecting and I just sent a link to the joycons page and she said £69.99
Only one near my parents with stock is Torquay surprisingly. Neither Newton Abbot or Exeter have any.
| Praxis |
Banned
Hey! Cornish GAF for the win!
From near St Ives here.
Mine came as well. I just used the dust stickers as hinges.
G-Hub sent out a replacement today as well, so I will have three of the buggers soon.
First rep checked with supervisor, I got disconnected.
Next rep read previous chat but couldn't access my order for some reason! Restarted browser.
3rd rep instantly referred me to Nintendo without even sounding sorry about it. When I asked if there was nothing they could do they said "sure here's Nintendo's contact details!"
Tried one more time and 4th rep was amazing "I have 3 options for you, a return and replace option, a return and full refund option, or a £42 refund - which do you prefer?"
So clean and concise. I wonder why it differs so much, surely they just have a list of procedures and processes they can offer.
Anyway happy with the refund, covers the cost of a grey joycon!
Next rep read previous chat but couldn't access my order for some reason! Restarted browser.
3rd rep instantly referred me to Nintendo without even sounding sorry about it. When I asked if there was nothing they could do they said "sure here's Nintendo's contact details!"
Tried one more time and 4th rep was amazing "I have 3 options for you, a return and replace option, a return and full refund option, or a £42 refund - which do you prefer?"
So clean and concise. I wonder why it differs so much, surely they just have a list of procedures and processes they can offer.
Anyway happy with the refund, covers the cost of a grey joycon!
Hey! Cornish GAF for the win!
I went on holiday there for 13 years in a row (Duporth Holiday Village). Was so sad when that shut down
My famiily loved it there. I had so many happy memories there.
Are we sure these aren't the replacements arriving? The ones which I had arrive today had a Royal Mail 24 sticker on.
I'd like another two since I didn't have much luck applying the first two (not terrible, but two bits of dust on the screen which is occasionally noticeable). Not hopeful. Will probably end up buying some more later.
That said I may end up having to buy more anyway as I kind of want to see if Nintendo will remove dust from under my screen when they finally add a way to backup your saves.
| Praxis |
Banned
It's not my replacement as they asked for my address so they could send it and because i was busy i didn't have a chance to give it to them until 10:30 last night.
Amazon customer support is bizarre, tried a fair few reps before one offered me something towards replacement Joy-Cons. I got a tonne of "contact Nintendo sorry" before one rep offered me £10 credit. I said it doesn't really come close to the £70 a pair costs and after going to his supervisor a couple of times, came back with £56 gift credit.
| Praxis |
Banned
If I do get another pack I'll probably just give them away here, as long as whoever wants them is willing to pay postage.
gingerbeardman
Member
Makes sense for me, I have grey and got £42.
We're local! Just sent you a PM.
TsunamiOfSwagger
Member
I'm off to chesire oaks today and I thought I would check the argos stock checker there, and they had the grey one in stock! Reserved one and picking it up later on.
Both myself and my friend are having massive issues with our Neon left Joy Con. He's sat a bit further away than me, at around 6ft from his dock, whereas I'm probably sat 2-3ft away from mine.
He bought a second set of grey-cons and uploaded a video of him testing the two out in the same conditions. The difference is night and day. With the grey one, he can put his dock inside a closed wooden entertainment centre and it still works perfectly, without a hiccup, the Neon one will not even connect to the system.
We've both been on the phone with Nintendo and are sending our Joy-Cons back. I think it's a bit of a piss take that I'll be without my Joy-Cons for 3-10 working days. I even offered to buy a new set, and have them refund me when they get mine. No dice. I understand they can't just send out new ones to everyone on good faith, but really, it's their shitty manufacturing and now I have to wait potentially 10 days to get my shit back that should've been working in the first place? Man, that sucks.
If the save for Zelda could be transferred off the system, I would 100% be returning my switch and waiting for all this bullshit to be sorted out.
Out of my friends, 6 of us bought them and only 2 of us have had no issues whatsoever. Some of us have bent docks, I and one other have a dodgy left con. My right Joy Con also makes a horrible grinding sound sometimes on the analog stick too. QC FTW.
He bought a second set of grey-cons and uploaded a video of him testing the two out in the same conditions. The difference is night and day. With the grey one, he can put his dock inside a closed wooden entertainment centre and it still works perfectly, without a hiccup, the Neon one will not even connect to the system.
We've both been on the phone with Nintendo and are sending our Joy-Cons back. I think it's a bit of a piss take that I'll be without my Joy-Cons for 3-10 working days. I even offered to buy a new set, and have them refund me when they get mine. No dice. I understand they can't just send out new ones to everyone on good faith, but really, it's their shitty manufacturing and now I have to wait potentially 10 days to get my shit back that should've been working in the first place? Man, that sucks.
If the save for Zelda could be transferred off the system, I would 100% be returning my switch and waiting for all this bullshit to be sorted out.
Out of my friends, 6 of us bought them and only 2 of us have had no issues whatsoever. Some of us have bent docks, I and one other have a dodgy left con. My right Joy Con also makes a horrible grinding sound sometimes on the analog stick too. QC FTW.
TheMagician
Member
Is it possible to get World of Goo from the US eshop?
I created a US account but my card isn't being accepted. Seems like a zip code issue.
I created a US account but my card isn't being accepted. Seems like a zip code issue.
Wrestlemania
Banned
Buy some credit from Play Asia. Arrives instantly and is the best price for it I could find.
https://groceries.asda.com/product/.../_Digidip UK & USA - deal sites_Discount+Code
Seems to be in stock at Asda
https://groceries.asda.com/product/wii-wii-u/wii-the-legend-of-zelda-breath-of-the-wild/910003071906
Also if anyone was ever in any doubt why the Wii U failed to get its message across
Seems to be in stock at Asda
https://groceries.asda.com/product/wii-wii-u/wii-the-legend-of-zelda-breath-of-the-wild/910003071906
Also if anyone was ever in any doubt why the Wii U failed to get its message across
So tempted!
smashballTaz
Member
You could but its out next Thursday in the EU eShop. Your need to buy a digital eshop US card I imagine.
Waluigilicious
Member
Just phoned N1 games in London. They said they might get the grey switch in stock and it'll be 400 with Zelda, lol.
Joycons seemed ok (never really play with them outside of cradle or in portable mode) - but I did notice one playing up the other day, and it felt laggy when I was far from the screen playing 1-2 Switch. So just incase, I contacted Amazon...
1st Amazon offered me replacement console (no thanks, I'd lose my saves)
2nd Amazon offered me 15% refund (I mentioned this wouldn't be enough to get a
replacement set of joy cons, but ok if that's all they can offer)
3rd Finally offered me £70 to get a new set. Yipee!
1st Amazon offered me replacement console (no thanks, I'd lose my saves)
2nd Amazon offered me 15% refund (I mentioned this wouldn't be enough to get a
replacement set of joy cons, but ok if that's all they can offer)
3rd Finally offered me £70 to get a new set. Yipee!
This makes it sound like Amazon is the place to go for Switches. Anyone have any experience dealing with refunds etc with anyone else?
kraspkibble
Permabanned.
definitely Amazon. wouldn't trust anywhere else. at a push maybe tesco. had bad experiences with GAME + Argos. Amazon have always replaced or refunded items no hassle. They once even offered a full refund of £460 on my old laptop after 2 years because Acer wouldn't deal with it but luckily i fixed it and didn't need to return it. and they replaced my 3DS XL twice because of a faulty analog stick/dead pixels.
i'll happily wait until the end of the month and know Amazon will sort anything out should it happen instead of going to the likes of GAME, argos, tesco, smyths, etc.
i'll happily wait until the end of the month and know Amazon will sort anything out should it happen instead of going to the likes of GAME, argos, tesco, smyths, etc.