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[asustitan]

I made an honest mistake,

I was in need of a PS Plus subscription, I found a voucher, I saw Playstation 12 months and immediately thought that's what I need - purchased and activated.

Then Playstation was still prompting me to get a Plus sub? Double checked and found ahhhh I've activated a PS Now 12 month subscription !!

Absolutely no help from Playstation Customer Services. I said, please just remove that sub from my account and can you not credit me with the Plus subscription instead. They have the same monetary value on PS Store.

First time I've ever called Playstation after multiple years with them, and they try and come over as they have no tools to do such a thing because it was a voucher. It is still a product for their services, it originally comes from them.

I know I am one customer but any other company I'm sure would have been more helpful for a first and honest mistake. I know it was my fault but I'm sure I'm not the only one who has done it.

Am I being unreasonable?

 

[DrDamn]

I think you just need to take it on the chin. You didn't buy the product through them, you went through a third party. Whilst the monetary value might be the same on the PS Store it's not necessarily true elsewhere. For example CD Keys has 12 month PS+ for £42 and 12 PS Now for £38. If you'd bought through the PS Store and wanted to change it then yeah I think they should - though not necessarily would - in this case no.

 

[asustitan]

I think you just need to take it on the chin. You didn't buy the product through them, you went through a third party. Whilst the monetary value might be the same on the PS Store it's not necessarily true elsewhere. For example CD Keys has 12 month PS+ for £42 and 12 PS Now for £38. If you'd bought through the PS Store and wanted to change it then yeah I think they should - though not necessarily would - in this case no.

Yup, you would think Playstation would understand the mistake and show some goodwill over it. The service doesn't have any physical value to it so it could be easy to resolve to keep a customer happy. Its would be a simple service swap of equal value, remove one to add another.

If anything Playstation Now would be more costly to them than PlayStation Plus, streaming vs online gaming.

I work for a big company myself and unless customer's are clearing taking the ****, we do a lot to keep them happy resolving small issues with online services.

Its left a bitter taste to the point I'm going to go with Xbox this time around.

 

[Liljagare]

Sorry, but it's still 3rd party involved, that doesn't make it easier...

Enjoy the xbox I guess..

 

[DrDamn]

Its left a bitter taste to the point I'm going to go with Xbox this time around.

You did have at least 4 opportunities to realise your mistake before activating. Choosing the product, check out, your receipt and when you redeem it. Look at the bright side, PS Now is at least reasonable value now

 

[Darklor01]

I think you just need to take it on the chin. You didn't buy the product through them, you went through a third party. Whilst the monetary value might be the same on the PS Store it's not necessarily true elsewhere. For example CD Keys has 12 month PS+ for £42 and 12 PS Now for £38. If you'd bought through the PS Store and wanted to change it then yeah I think they should - though not necessarily would - in this case no.

I agree with your overall point. I'm reasonably sure I've read that they wouldn't help even if by mistake, purchased through them. I can't say this with certainty, .. my memory isn't what it used to be.. just. reasonably sure.

 

[GHG]

So wait, you bought the wrong voucher then redeemed it?

There's no service in the world that I know of that let's you unredeem a voucher. Once those things are redeemed they are redeemed and the code is gone forever. It's how the systems work to prevent multiple people redeeming the same code.

 

[Night.Ninja]

On behalf of Sony i would like to congratulate you on your contribution to the future of the PlayStation 5

 

[Grinchy]

I enjoy shitting on bad customer service systems as much as anyone, but this one's on you, unfortunately.

Gotta just learn a lesson here about taking an extra few seconds to know what's going on. Was it also a discounted price on the voucher over what it would cost on the PS Store? That's how I buy all my PS+ subs, but if I had accidentally bought a PS Now sub at a discounted price from some 3rd party site, I would never expect Sony to refund me the full asking price.

 

[ManaByte]

So wait, you bought the wrong voucher then redeemed it?

There's no service in the world that I know of that let's you unredeem a voucher. Once those things are redeemed they are redeemed and the code is gone forever. It's how the systems work to prevent multiple people redeeming the same code.

Yup. MS or Nintendo would tell him to pound sand too.

 

[asustitan]

I enjoy shitting on bad customer service systems as much as anyone, but this one's on you, unfortunately.

Gotta just learn a lesson here about taking an extra few seconds to know what's going on. Was it also a discounted price on the voucher over what it would cost on the PS Store? That's how I buy all my PS+ subs, but if I had accidentally bought a PS Now sub at a discounted price from some 3rd party site, I would never expect Sony to refund me the full asking price.

I'm no way asking for a refund. It's an exchange of a product that has no physical value.

I was asking for a favour on a genuine mistake. A few button clicks would no doubt resolve from their end. I was wanting them to remove the PS Now service from my account.

I understand it was my error. I was just hoping for a little understanding on their side also. Is it so much to ask for a long time customer? I don't think it was.

 

[GiJoint]

Well.. enjoy that year of PSNow I guess

 

[GHG]

Yup. MS or Nintendo would tell him to pound sand too.

Steam as well. I've unfortunately had first hand experience of it with them after something went wrong when buying a game code from a reseller. They essentially told me to get stuffed lol.

I'm no way asking for a refund. It's an exchange of a product that has no physical value.

I was asking for a favour on a genuine mistake. A few button clicks would no doubt resolve from their end. I was wanting them to remove the PS Now service from my account.

I understand it was my error. I was just hoping for a little understanding on their side also.

Had you bought the code from them then you might have better luck.

But you bought it from a third party, that means no support and no chance of any kind of exchange. It's the way to cookie crumbles.

 

[ManaByte]

I'm no way asking for a refund. It's an exchange of a product that has no physical value.

I was asking for a favour on a genuine mistake. A few button clicks would no doubt resolve from their end. I was wanting them to remove the PS Now service from my account.

I understand it was my error. I was just hoping for a little understanding on their side also.

It does have physical value. Money. You paid money to a third party for a code. You didn't pay Sony. That code had value. You redeemed a code that had value and they won't revoke that and give you something else; especially when you didn't buy it from them.

 

[Grinchy]

I'm no way asking for a refund. It's an exchange of a product that has no physical value.

I was asking for a favour on a genuine mistake. A few button clicks would no doubt resolve from their end. I was wanting them to remove the PS Now service from my account.

I understand it was my error. I was just hoping for a little understanding on their side also. Is it so much to ask for a long time customer? I don't think it was.

If you had purchased the PS Now sub from them, they'd probably do it.

But whatever place sold you this subscription could have gotten it from any number of ways. So maybe they got it for some incredibly discounted price in the first place, which is why they are able to sell it to you for cheaper than what it is priceed for on the store.

So from Sony's end, this random key you put in is not the same monetary value as giving you a full priced PS+ sub. And that's the reason it matters that it was purchased from a 3rd party. I hunt for these deals too, but like I said, I wouldn't have jumped to the conclusion that my mistake on some cdkeys type site should be honored by Sony themselves. That's going too far with the customer entitlement.

 

[asustitan]

It does have physical value. Money. You paid money to a third party for a code. You didn't pay Sony. That code had value. You redeemed a code that had value and they won't revoke that and give you something else; especially when you didn't buy it from them.

I get what you are saying, but at the end of the chain it all goes back to Sony. That voucher ended up at a reseller somehow. Sony must have had money from it somewhere along the line.

Instead of kicking the customer to the curb, as a one off they could help them out and guarantee further income from the customer in the future. Instead they have stopped the constant income stream from the customer over a small issue.

If I was the manager, the best profit margin would be to grant the customer a credit. It is just bad Customer Service. If this was more than a one off from the customer the company would be right to say jog on.

 

[Miles708]

I'm with the OP here. I honestly don't understand the reasoning behind "the customer is screwed because he has purchased it from a third-party", since buying from resellers other than Sony is allowed, legal and in good faith.
In other words, Sony's deals with other sellers are not the customer's problem.

They would also lose exactly nothing by complying with the op's request, since:

1. The voucher has been redeemed and there's no danger of it being reused
2. Sony already got his money (from the reseller)
3. The reseller already got his money (from the op)
4. OP is not even asking for money back, but for another service of the exact same monetary value.

I could understand if this was a recurring problem from the same account, but as it is, not committing to fix an honest mistake has no rational excuse, except laziness and bad faith on Sony's part.

 

[Kerlurk]

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