Hey everyone,
I'm just looking for some advice.
My brothers PSN account has been hacked recently, and they've spent £304.25 ($447.26) on PSN using his debit card. This was done across 15 different transactions. They also have added various PS+ freebies to the account.
Sony have been useless so far, claiming that this was all done using my brother's own console. This is incorrect. Whoever hacked the account has used the PSN website to deactivate all PlayStation devices (this can only be done once every 6 months). This deactivated my brothers console as the primary, allowing the thief to activate their own console as the primary one for the account. This allowed them to play all these purchased games using their own profile.
We've removed the debit card from the account, and changed both the password and security question. We've also enabled the option that forces the password to be required at checkout. Why PSN doesn't have 2-step verification yet is beyond me. However, we cannot actually deactivate the hackers console, as this must be done from the console itself and we can't use the website to deactivate as it's already been used by the hacker.
Not only have Sony claimed this was all purchased using my brother's console, but they've stated that if my brother does get a refund, it'd only be in PSN credit. Which is such bullshit.
Has anyone else experienced this before? And perhaps have any advice on what we could do next?
This has made me remove my card from my own profile, until they add extra security to PSN profiles.
I'm just looking for some advice.
My brothers PSN account has been hacked recently, and they've spent £304.25 ($447.26) on PSN using his debit card. This was done across 15 different transactions. They also have added various PS+ freebies to the account.
Sony have been useless so far, claiming that this was all done using my brother's own console. This is incorrect. Whoever hacked the account has used the PSN website to deactivate all PlayStation devices (this can only be done once every 6 months). This deactivated my brothers console as the primary, allowing the thief to activate their own console as the primary one for the account. This allowed them to play all these purchased games using their own profile.
We've removed the debit card from the account, and changed both the password and security question. We've also enabled the option that forces the password to be required at checkout. Why PSN doesn't have 2-step verification yet is beyond me. However, we cannot actually deactivate the hackers console, as this must be done from the console itself and we can't use the website to deactivate as it's already been used by the hacker.
Not only have Sony claimed this was all purchased using my brother's console, but they've stated that if my brother does get a refund, it'd only be in PSN credit. Which is such bullshit.
Has anyone else experienced this before? And perhaps have any advice on what we could do next?
This has made me remove my card from my own profile, until they add extra security to PSN profiles.