We seem to get this topic every fortnight.
It's a disgrace, really.
Playing Devil's Advocate.Don't talk shite, you don't know the first thing about Sony's 'security' or how peoples accounts are being accessed. Sony have shown time and again how 'good' their security is and for all you know people could be accessing others accounts via social engineering/persuading customer service to give them someone elses passwords amongst other methods. Yes this actually can happen. You are baselessly speculating and victim blaming when you know about as much as I do, and that's fuck all.
Playing Devil's Advocate.
Sony's security record, from my personal point of view, has been perfectly fine. I have never had any money stolen and I have had my card details on there since day 1 and even after the great month long outage fiasco.
If someone is accessing an account through other means like social engineering (I severely doubt anyone in customer service can see a password, let alone give it out), then that falls on the end user for not keeping their details secure or putting their information where it should be used.
In fact, as far as I'm aware, most "hacks" on PSN and Live have been due to FIFA Ultimate Team and putting your account details into dodgy websites to get points, not through brute force attacks or guessing.
i've always wondered when banks reverse charges and say they investigate do they really do any investigation or its something they say to appease the customer
It's hilarious, I've seen people accused of being astroturfers for much less.sycophancy at its most sickening
They legitimately do. If they also found it to be a baseless claim, they'll reverse the charge back (example: You order something from Amazon and it arrives, but you just don't want to pay for it).
The only "account security" problem in this thread is that of the OP (or his brother I guess? That makes it even more of an unknown). This would have been 100% avoided had credit card info not been stored on the account for auto-payment of purchases. Period. It's that simple. 2-step authentication can't 100% solve that, either. The OP needs to deal with this via their bank. And yeah, their customer service doesn't have the most glowing track record, but that's not the matter at hand here. It's not Sony's job to babysit everyone to see if they're keeping their info safe client-side.Ah I see the Sony defenders have already jumped onboard victim blaming already, never fails to amuse me considering how fucking shit Sonys account security
It's hilarious, I've seen people accused of being astroturfers for much less.
I don't understand Sony's seeming reluctance to implement a two step verification
I don't think anyones saying that it couldn't be the OPs fault, noones saying that. But I hate these defenders who jump straight to a corporations defense when they really don't have the slightest idea. Like somehow Sonys security is perfect which is very silly indeed going from past history. It also just seems to be that their are more complaints about peoples PSN accounts and them being 'hacked' in comparison to Xbox Live accounts. I just don't see every single case being due to people's stupidity, or maybe I'm seriously underestimating people
I don't understand Sony's seeming reluctance to implement a two step verification
Being Fifa'd usually meant you were a victim. EA recently revised the auction house (you can only sell players for what they are worth +/- a few % unlike the free setting before) which is why fraudsters seem just moved into people selling off entire PSN accounts. I forget how the silly system it works but the buyers don't worry about things being revoked because of something like you log into this bought account once then hide the account offline which means you can still download and play all the purchased games on one of your other accounts.In fact, as far as I'm aware, most "hacks" on PSN and Live have been due to FIFA Ultimate Team and putting your account details into dodgy websites to get points, not through brute force attacks or guessing.
They do to some extent. I had one retailer try to reverse the reversal (card details were leaked, lesson here is when a web browser warns you that the SSL certificate has expired, don't buy) because they had Paypal seller protection and physically sent the WoW subscription I alleged purchased...to the wrong address. I pointed out both the incorrect address, website advertising things instantly e-mailed and paypal seller protection not covering intangible items to my bank and was fine. Still bloody annoying that they couldn't look at the evidence but had me do it basically.i've always wondered when banks reverse charges and say they investigate do they really do any investigation or its something they say to appease the customer
i'm skeptical because big banks must deal with hundreds if not thousands of "hacked" accounts/fraudulent purchases a day. perhaps they only investigate if it's over a certain threshold.
i can't even imagine the crap paypal has to deal with.
I don't think anyones saying that it couldn't be the OPs fault, noones saying that. But I hate these defenders who jump straight to a corporations defense when they really don't have the slightest idea. Like somehow Sonys security is perfect which is very silly indeed going from past history. It also just seems to be that their are more complaints about peoples PSN accounts and them being 'hacked' in comparison to Xbox Live accounts. I just don't see every single case being due to people's stupidity, or maybe I'm seriously underestimating people
Gemüsepizza;159507028 said:But the phrase "PSN account hacked" implies exactly that.
Makes me wonder why we don't have two-step verification on Xbox and PlayStation.
Hey everyone,
I'm just looking for some advice.
My brothers PSN account has been hacked recently, and they've spent £304.25 ($447.26) on PSN using his debit card. This was done across 15 different transactions. They also have added various PS+ freebies to the account.
Sony have been useless so far, claiming that this was all done using my brother's own console. This is incorrect. Whoever hacked the account has used the PSN website to deactivate all PlayStation devices (this can only be done once every 6 months). This deactivated my brothers console as the primary, allowing the thief to activate their own console as the primary one for the account. This allowed them to play all these purchased games using their own profile.
We've removed the debit card from the account, and changed both the password and security question. We've also enabled the option that forces the password to be required at checkout. Why PSN doesn't have 2-step verification yet is beyond me. However, we cannot actually deactivate the hackers console, as this must be done from the console itself and we can't use the website to deactivate as it's already been used by the hacker.
Not only have Sony claimed this was all purchased using my brother's console, but they've stated that if my brother does get a refund, it'd only be in PSN credit. Which is such bullshit.
Has anyone else experienced this before? And perhaps have any advice on what we could do next?
This has made me remove my card from my own profile, until they add extra security to PSN profiles.
Sony have been useless so far, claiming that this was all done using my brother's own console. This is incorrect.
Never save CC information on PSN. Sony doesn't give a fuck if its costumers are hacked (OH NO AM I USING THAT WORD INCORRECTLY) and will gladly keep the stolen money.
There are enough ways of social engineering that it is possible the account was hacked. It is also possible it was a weak password. Ultimately though the transactions were fraudulent so Sony needs to refund the money and retract the licences that have been paid for.
If Sony do not do it then you can speak to the bank about it and get the money back that way but Sony will probably ban the PSN account. Personally if it were me I would ask the bank to see if they can see where the charge originated from, if this shows it was not in the vicinity of your home you have clear evidence of fraud and can show this to Sony and state they either refund the money and rescind the licences for those transactions or you will get the bank to take the money back. When they ban the account I would go to small claims court and demand either financial compensation for the content that has been lost so it can be replaced or reinstatement of the account so you have access to the content that has been paid for.
They can point to their EULA and TOS as much as they like but they are unlikely to stand up in court.
The whole point of charge backs is to give consumers a legal remedy for fraudulent transactions, Sony threatening to ban accounts and black list consoles for using this legal remedy when it can be shown to be a genuine case of fraud is blackmail.
EDIT: If they were to remove the licences for the purchases you have charged back and make it so you could no longer buy new products on that account while harsh that would be legal in my eyes as they are not preventing you from access content you have purchased, they are just preventing you from buying more content through that account.
If he charges back with his credit card won't Sony ban is PSN account?
I've read similar stories with Steam and Sony I think.
PSN is so fucking dodgy, my friend went to remote-play his PS4 from Vita the other day and it connected to some random Russian player who was playing BloodBorne. My friend doesn't even own the game! He's checked his credit card and nothing has happened, but how the fuck would that even happen!!?
Anyway, contact your credit card company and they'll refund you the money.
After reading all these horror stories in the past I deleted my debit card info off my ps3. Gotta play it safe man.A disgrace people are STILL keeping their CC/Debit card info on their accounts after all these type of threads. Some people just need to experience things to learn, and even then some still never learn.
Why not blame Sony. I cant recall anyone ever saying 'My Amazon account got hacked and Amazon said tough luck.'
I mean, banks aren't in the business of just having money stolen from them soooooi've always wondered when banks reverse charges and say they investigate do they really do any investigation or its something they say to appease the customer
You can't use a card on a new console without entering the CVV. They had to have made the purchases through the web store.
So the person who accessed the account new the password because it asks you for it when you log into the store and again when you go into account details to unregister consoles (at least it does for me).
They also needed to know the email associated with the account... doesn't sound like a hack, sounds more like social engineering the account info from the user.
So Sony is lying and saying the purchases were done from your console. Sounds legit.