Support NeoGAF

[Dingotech]

If I contact support what sort of questions are they going to ask me?

I've got a US account setup but it's not where I'm based, and I may have used a birthday that I won't be able to recall...

 

[RootCause]

Cool, got a $5 voucher for the Borderlands thing.

What borderlands thing?

 

[netguy503]

Cool, got a $5 voucher for the Borderlands thing.

$5 may be the norm now as everyone is contacting Sony because of the positive feedback. That's still $2 and change more than you should be getting though so that is good on them.

 

[Mifune]

I just got a $10 voucher for the Borderlands difference. Wow!

 

[The_Inquisitor]

Holy shit. I got ten back as well.

 

[RootCause]

If I contact support what sort of questions are they going to ask me?

I've got a US account setup but it's not where I'm based, and I may have used a birthday that I won't be able to recall...

I believe you can find that info by login to the webstore with said account. Click on manage account.

 

[netguy503]

I just got a $10 voucher for the Borderlands difference. Wow!

And people where asking if it was worth the time. It's very quick and easy people.

 

[CoolBatteryCharge]

Is Tales of the Borderlands worth it if you don't like Borderlands 1 or 2 and didn't really play either much? (~15 hours each). Basically looking for a strong story and characters - something to fill the void that Life is Strange left.

As a person who never played BL1 and ignored the story in BL2, I loved Tales from the Borderlands. Most of the characters are new. All you really need to know from the main games is who Handsome Jack is.

 

[Reset]

I'm getting Hot shots but im torn between tales of hearts R and Operation abyss.

Tales of Hearts R is good. It's my second favorite Tales game. :]

 

[Toki767]

Live chat only asked for my first name, last name, PSN ID, e-mail address, and when I made the purchase.

It was super quick and easy.

 

[RedAssedApe]

Just tried to get adjustment for Borderlands:

Me: I purchased Tales of the Borderlands PS4 a few days ago for $7.50 during the Game Awards sale. I noticed that today it was discounted even further on a new sale (just 4 days later). I was wondering if I could get a refund or credit back of the difference.

Jaime: At this moment we are unable to access to the information of your PSN account, out tools are currently down. We do apologize for the inconveniences this may cause you. Please reach us back later today in order to review your request. We really appreciate your comprehension.
Jaime: Have a Great Day. Thanks for chatting with us

 

[Mifune]

And people where asking if it was worth the time. It's very quick and easy people.

Yeah and the agent actually waited for me to input the voucher code to see if it worked.

That's A+ customer service right there.

 

[BroBot]

Picked up Grand Theft Auto V, Final Fantasy VII, and Tales from the Borderlands for $40 after using the 20% off coupon. Game deal daily is still selling them for $3.50.

http://gamedealdaily.com/playstation-4/playstation-4-downloads/

 

[Dragon]

Picked up Grand Theft Auto V, Final Fantasy VII, and Tales from the Borderlands for $40 after using the 20% off coupon. Game deal daily is still selling them for $3.50.

http://gamedealdaily.com/playstation-4/playstation-4-downloads/

There's a 20% off coupon?

 

[Mr_Antimatter]

Picked up tales from the borderlands. Very tempted to pick up Persona 4 DAN.

IS this the cheapest price yet for it?

 

[Enter the Dragon Punch]

Picked up tales from the borderlands. Very tempted to pick up Persona 4 DAN.

IS this the cheapest price yet for it?

Get Superbeat Xonic instead. P4DAN isn't that good unless you REALLY like Persona enough to ignore the shortcomings.

 

[Elixist]

i wish they ported the vita golf to ps4 as well. i had it on ps3 but i sold it, pretty much the only game that i miss.

 

[netguy503]

Yeah and the agent actually waited for me to input the voucher code to see if it worked.

That's A+ customer service right there.

Mine waited for me to input the code and make sure it worked too. Gabriel is amazing. I am definitely going to fill out the survey he gave me and let his supervisor know. More people should be like that. I was VERY pleased.

 

[Toki767]

There's a 20% off coupon?

Yes. It came with the Uncharted PS4 bundles.

It's one time use per account so you can't use more than 1 coupon.

 

[Dragon]

Yes. It came with the Uncharted PS4 bundles.

It's one time use per account so you can't use more than 1 coupon.

Oh cool! Looks like that website the user sent has one too!

 

[Miker]

There's a 20% off coupon?

It's included with new PS4 purchases, or at least that's where I got mine. I assume sites like gamedealdeaily are taking them from boxes and reselling them.

 

[finalflame]

Yes. It came with the Uncharted PS4 bundles.

It's one time use per account so you can't use more than 1 coupon.

Oh snap, that's probably still in the box for my console! Gonna have to check it out.

 

[netguy503]

Picked up Grand Theft Auto V, Final Fantasy VII, and Tales from the Borderlands for $40 after using the 20% off coupon. Game deal daily is still selling them for $3.50.

http://gamedealdaily.com/playstation-4/playstation-4-downloads/

Is the code sent via email delivery?

 

[LiK]

chatting with support over TftB. waiting

 

[nogoodnamesleft]

Um, so I have never played, bought or added journey to my cart. Ever. But I saw this sale and thought sure why not. Logged into psn via my phone and clicked the holiday sale link, scrolled down and saw journey. The price was "free". I added to cart, and sent it to my ps4 to download. Is this a thing? The OP says its on sale, but not free...

 

[KodaRuss]

I really hope that Soma gets a discount one of these weeks. I will buy it right away.

 

[LiK]

"Just give me a moment please"



"Just give me a moment please"

geez, i must've gotten the slowest agent there....

 

[Toki767]

"Just give me a moment please"

geez, i must've gotten the slowest agent there....

They all say that. They probably have to ask their supervisor.

 

[BroBot]

Is the code sent via email delivery?

Yes. I received the code about 2 minutes after ordering.

 

[netguy503]

"Just give me a moment please"



"Just give me a moment please"

geez, i must've gotten the slowest agent there....

Yea, I don't think Sony's ever going to pull this again with their sales. Which is good.

 

[ULTROS!]

Grow Home worth it?

 

[LiK]

AWESOME, they checked my history and gave me $10 voucher. Pretty fucking cool. The survey didn't show up at the end tho. Poor Carlos, I wanted to give him a good score.

 

[Marty Chinn]

What are you guys saying that gets you a $10 gift voucher? Do you tell them you're dismayed at the price change at all or just point out it's cheaper? I want to say the right things =)

 

[netguy503]

AWESOME, they checked my history and gave me $10 voucher. Pretty fucking cool. The survey didn't show up at the end tho. Poor Carlos, I wanted to give him a good score.

They email it to you. You probably still can.

 

[ZeroGravity]

Not much here of interest for me. Hopefully Week 2 is better.

 

[Mifune]

What are you guys saying that gets you a $10 gift voucher? Do you tell them you're dismayed at the price change at all or just point out it's cheaper? I want to say the right things =)

Fidel: Hello, My name is Fidel how may I assist you today?
Me: Hi Fidel. I bought Tales from the Borderlands Season Pass less than a week ago for $7.50. And I see today that it went on sale for $3.75. Was wondering if I could get some kind of refund or voucher?

And the rest is history.

 

[KnightHart]

Bought Tales From the Borderlands since people are singing its praises. I would pick up Hyperdevotion Noire and Tales of Hearts R if I didn't already have this gigantic Xenoblade-Yakuza 5 backlog

 

[Proteus IV]

You guys (and PSN support) are awesome. Just got my generous price recalibration voucher for buying TftB last week.
Think I'll go ahead and spend it on The Jackbox Party Pack 2.

 

[Phatmac]

Is the support down for anyone else? Currently trying to get some credit back for the TotB thing.

 

[radioactivez0r]

That's a hell of a deal on the Telltale series, I might not even wait for the PC versions to hit that price to pick them up. Also in for Jackbox Party Pack 2.

 

[netguy503]

You guys (and PSN support) are awesome. Just got my generous price recalibration voucher for buying TftB last week.
Think I'll go ahead and spend it on The Jackbox Party Pack 2.

Lol I was the one to tell you guys about this. And the first guy who replied to me when I asked for the number for playstation support gave me Nintendo support's number instead......... thanks GAF?

 

[ZombiePlatypus]

Is Tales of Hearts any good? How does it compare to Vesperia and Symphonia in terms of plot and characters? Better? Worse?

 

[Marty Chinn]

Fidel: Hello, My name is Fidel how may I assist you today?
Me: Hi Fidel. I bought Tales from the Borderlands Season Pass less than a week ago for $7.50. And I see today that it went on sale for $3.75. Was wondering if I could get some kind of refund or voucher?

And the rest is history.

Cool. I notice there are options in the chat support. Like what can they help you with today. What option did you select?

 

[Phatmac]

Is Tales of Hearts any good? How does it compare to Vesperia and Symphonia in terms of plot and characters? Better? Worse?

It's decent it doesn't have English va and it's your typical takes game. The plot is bad but so are most tales games. Only get it if you want the combat.

 

[LiK]

They email it to you. You probably still can.

haha, just checked and it's there. thanks, gave it the best grade.

 

[Toki767]

AWESOME, they checked my history and gave me $10 voucher. Pretty fucking cool. The survey didn't show up at the end tho. Poor Carlos, I wanted to give him a good score.

Carlos helped me too. Gave him max ratings.

 

[Ingueferroque]

Grow Home worth it?

Yes x3.

 

[SolidChamp]

Tales from the Borderlands is showing up as $7.50 for me. Is that right?

 

[netguy503]

Cool. I notice there are options in the chat support. Like what can they help you with today. What option did you select?

Select playstation store/network as the area of interest and PS3 as the console (or the console you bought borderlands on).

 

[Buttonbasher]

I'm super new to PlayStation Network, but does cross-buy work both ways? Like I know if you have the PS3 version of Journey, the PS4 version is free, but is that the same when reversed?