I agree with you A.R.K. . it seemed like so many people felt it was cool to hate Sony this gen. I don't mind giving credit or scrutiny where due but Sony don't deserve the crapfest they receive every year. Dont like the games on it? Okay. Don't like PSN? that's okay. The console coated too much when it launched? Get over it. Still complaining about PS3 not coming with a headset? Stop whining. Don't you have a headset or Bluetooth set at home already?
This particular situation was a first for any console and even though they could have responded quicker, you can't knock them for handling a situation they never went through before. We don't know all the behind the scenes things that went on before they could say something. Corporations run different than a small private own business and yes, our accounts were at risk (not as high as most people complained), but it's always best to rest on the side of caution before causing a panic. At the end of the day, we are all human and need to have more empathy for others.
So Sony... About that freehand...