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Quesadilla with no cheese and other fast food technicalities

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I guess it may as well be, I thought at least a few other people would have a similar story of having trouble getting an alternation they thought was simple done.

I didn't know they were nation-wide. I live in the Central Valley in California and they've been popping up everywhere at a pretty incredible rate.

The first one was actually in California, then the next 20 or 30 were opened in Texas with one each in a couple of other nearby states. The guys that started it and did all the expansion in Texas then sold it to a private equity group that has started the expansion all over the place.
 
The worker, like a lot of us, was confused about what he actually wanted. It would have probably been worse if the guy made something and the customer was pissed, so he struggled to understand.
After the OP posted a pic of Freebird's version of a quesadilla, I'm pretty sure there was no reason for the worker to be confused. It's everything in the picture minus the cheese.
 
I'm baffled at the responses that say that the OP was wrong. Unless there was a real reason that the request can't be accommodated then the shitty waitstaff should do what the OP asked.

And Freebirds isn't a cheapass fast food joint where everything is premade and sitting under a heat lamp. It's been a few years, but I remember everything there being made to order, pretty much step by step. If a cheeseless quesadilla would be a mess, that's the OP's problem while eating it, not the restaraurant's.
 
Go to In n' Out
>Request no bun on your burger
>They wrap the burger in lettuce
>I am happy

OP, The guy at the register got flustered it seems. Dude was probably doing cookie cutter orders all day until you blew his mind.
 
I don't see what the problem is here. All they have to do is make the order as usual, but negate cheese. This is especially easy since their quesadillas don't really seem like they "require" the cheese. Sure, there are other options that might be just as well suited to what OP wanted, but whatever. If someone could explain to me why people are so confused and outraged by this relatively simple request I'd really like that.
 
I don't see what the problem is here. All they have to do is make the order as usual, but negate cheese. This is especially easy since their quesadillas don't really seem like they "require" the cheese. Sure, there are other options that might be just as well suited to what OP wanted, but whatever. If someone could explain to me why people are so confused and outraged by this relatively simple request I'd really like that.

Asking for a quesadilla with no cheese is the exact sort of thing that jackass teenagers do to screw with fast food employees. It's like ordering spaghetti and meatballs with no spaghetti when all you really want is a bowl of meatballs. There is a way to handle this that isn't so ridiculous: "Hey, I know this sounds kind of weird, but could I get _________?" Instead, the OP ordered it like a total goon based on his version of the events.
 
Asking for a quesadilla with no cheese is the exact sort of thing that jackass teenagers do to screw with fast food employees. It's like ordering spaghetti and meatballs with no spaghetti when all you really want is a bowl of meatballs. There is a way to handle this that isn't so ridiculous: "Hey, I know this sounds kind of weird, but could I get _________?" Instead, the OP ordered it like a total goon based on his version of the events.
Your response here made sense up until the OP's pic revealing that Freebird's version of a quesadilla means a lot more than just cheese and tortilla.
 
Asking for a quesadilla with no cheese is the exact sort of thing that jackass teenagers do to screw with fast food employees. It's like ordering spaghetti and meatballs with no spaghetti when all you really want is a bowl of meatballs. There is a way to handle this that isn't so ridiculous: "Hey, I know this sounds kind of weird, but could I get _________?" Instead, the OP ordered it like a total goon based on his version of the events.

Ah, so the problem isn't with what OP was ordering, but how?
 
I doesn't seem like he ever technically refused, you just gave up.
I gave it a good shot. After he laughed at the initial order and suggested a burrito I said, "No, I want it open and folded over, like a quesadilla, with everything else that usually comes on one, but no cheese." He was still dumbfounded so I said again "I guess it's not technically a quesadilla but if you could just go through the steps of making a quesadilla but skip the cheese part, that's what I want."

Again he says, "But that's not what a quesadilla is!" Could I have eventually convinced him to make it? Maybe, but there was a long line behind is and in the end it just wasn't that big a deal. A couple minutes was long enough to argue about it.

Asking for a quesadilla with no cheese is the exact sort of thing that jackass teenagers do to screw with fast food employees. It's like ordering spaghetti and meatballs with no spaghetti when all you really want is a bowl of meatballs. There is a way to handle this that isn't so ridiculous: "Hey, I know this sounds kind of weird, but could I get _________?" Instead, the OP ordered it like a total goon based on his version of the events.

Guessing you didn't bother reading the thread? Explain to me how ordering this


qV5hGNh.jpg



With no cheese is the same as a spaghetti-less spaghetti and meatballs.
 
OP knew what he wanted but called it something different. Next tim i go to chipotles im ordering a steak quesadilla with sourcream rice beans and salsa ( no freebirds in chi town yet)
 
I gave it a good shot. After he laughed at the initial order and suggested a burrito I said, "No, I want it open and folded over, like a quesadilla, with everything else that usually comes on one, but no cheese." He was still dumbfounded so I said again "I guess it's not technically a quesadilla but if you could just go through the steps of making a quesadilla but skip the cheese part, that's what I want."

Again he says, "But that's not what a quesadilla is!" Could I have eventually convinced him to make it? Maybe, but there was a long line behind is and in the end it just wasn't that big a deal. A couple minutes was long enough to argue about it.



Guessing you didn't bother reading the thread? Explain to me how ordering this


qV5hGNh.jpg



With no cheese is the same as a spaghetti-less spaghetti and meatballs.

Well seems Freebirds doesn't know what a quesadilla is either....
 
But ... he should know what a quesadilla is. The whole point of it is the cheese... how do you even serve it without cheese?

Um, quesadillas have things like meat and veggies in them. To make one sans-queso you make it exactly the same...without cheese. It works just fine. The guy was just being difficult for no reason. Not great customer service.

Do they refuse to serve the people that call it a quesa-dill-a (like dill pickle) too?
 
Again he says, "But that's not what a quesadilla is!" Could I have eventually convinced him to make it? Maybe, but there was a long line behind is and in the end it just wasn't that big a deal. A couple minutes was long enough to argue about it.
All the Freebirds I've gone to are like Subway where they ask if you want the mixed cheese or the regular cheese. Maybe it would've worked if you asked for the 'dilla and said no cheese when he asked which kind to put on.
 
I gave it a good shot. After he laughed at the initial order and suggested a burrito I said, "No, I want it open and folded over, like a quesadilla, with everything else that usually comes on one, but no cheese." He was still dumbfounded so I said again "I guess it's not technically a quesadilla but if you could just go through the steps of making a quesadilla but skip the cheese part, that's what I want."

Again he says, "But that's not what a quesadilla is!" Could I have eventually convinced him to make it? Maybe, but there was a long line behind is and in the end it just wasn't that big a deal. A couple minutes was long enough to argue about it.



Guessing you didn't bother reading the thread? Explain to me how ordering this


qV5hGNh.jpg



With no cheese is the same as a spaghetti-less spaghetti and meatballs.

I just told you how you can avoid this in the future by using just a tiny bit of social grace to smooth out the process. By all means, though, double-down on "principle" here and enjoy repeating this experience again and again. I'm sure you'll win one eventually, then you can bask in the glorious satisfaction of being technically correct and spending slightly less effort at the outset of an order that one time!
 
Oddest mistake in fast food for me was getting a Quarter Pounder with tartar sauce on it. I didn't even ask for any substitutions, just strange.
 
I just told you how you can avoid this in the future by using just a tiny bit of social grace to smooth out the process. By all means, though, double-down on "principle" here and enjoy repeating this experience again and again. I'm sure you'll win one eventually, then you can bask in the glorious satisfaction of being technically correct and spending slightly less effort at the outset of an order that one time!
The OP wasn't the one doubling down on principle. He was the one trying to just make it work. The worker was the one doubling down on principle.
 
The OP wasn't the one doubling down on principle. He was the one trying to just make it work. The worker was the one doubling down on principle.

Again, in reality, when you order something that sounds as dumb on its face as a "quesadilla with no cheese", you should expect to receive weird reactions. You can either act pre-emptively to head that off, or do what the OP did. His plan seemed to work well.
 
It's stupid and sure, maybe even deserving of a bit of a laugh, but c'mon, it's not THAT hard to make a quesadilla without cheese.
 
Asking for a quesadilla with no cheese is the exact sort of thing that jackass teenagers do to screw with fast food employees. It's like ordering spaghetti and meatballs with no spaghetti when all you really want is a bowl of meatballs. There is a way to handle this that isn't so ridiculous: "Hey, I know this sounds kind of weird, but could I get _________?" Instead, the OP ordered it like a total goon based on his version of the events.

This is such an overreaction... lol.
 
MMMMMM....Freebirds.

Haven't tried the new franchised one yet, but the original one near UCSB looks better (where I went to school). I miss that place....drunk nights + 3am burrito = win.
 
Well seems Freebirds doesn't know what a quesadilla is either....

Freebirds is basically a Subway for "Burritos". So for my experience, their quesadilla is not a traditional quesadilla, because who will pay $5 to $8 for a big Tortilla with Cheese only. So their quesadilla has a lot of stuff in it, and stuff that will not make it a quesadilla at all. They just use the name, basically.

BTW for those who want to know, Quesa is for Queso, which means Cheese as stated several times. But "dilla" would stand for Tortilla, but only the "illa" part of Tort"illa".
 
Again, in reality, when you order something that sounds as dumb on its face as a "quesadilla with no cheese", you should expect to receive weird reactions. You can either act pre-emptively to head that off, or do what the OP did. His plan seemed to work well.
Given the context of what a Freebirds quesadilla is, it's not actually dumb to order that.
 
Oddest mistake in fast food for me was getting a Quarter Pounder with tartar sauce on it. I didn't even ask for any substitutions, just strange.

you got that because some special ordering jerk ordered one, and they gave it to you accidentally.
 
I just looked up Freebirds online since they don't have them around here. You can order a quesadilla online without any cheese. It's an option. Oh, and can someone order one for me?
 
I just told you how you can avoid this in the future by using just a tiny bit of social grace to smooth out the process. By all means, though, double-down on "principle" here and enjoy repeating this experience again and again. I'm sure you'll win one eventually, then you can bask in the glorious satisfaction of being technically correct and spending slightly less effort at the outset of an order that one time!

Jeez dude, I just wanted no cheese. I don't think I asked that rudely or anything. I wasn't making the guy go way out of his way just to be a dick, I just didn't feel like having cheese.

All the Freebirds I've gone to are like Subway where they ask if you want the mixed cheese or the regular cheese. Maybe it would've worked if you asked for the 'dilla and said no cheese when he asked which kind to put on.

That actually is what happened. I reworded it when I wrote it just because I didn't want to do an exact word-for-word recreation of the conversation, not that I remember it in enough detail to do that anyway, but this is actually how it went down.

they have dishonored the dojo by making the burritos small

Burritos seem pretty damn big to me. They even have one size where they make a burrito out of two tortillas overlapped a bit, it costs like $12 though.
 
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