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[Red]

replace it with what?

A Note 7.

 

[AlphaDump]

replace it with what?

A nonfaulty note 7? I'm not sure how it will all work.

 

[Transistor]

so what happens if I got a Note 7 on a 24 month contract and it's recalled?

Your carrier will have to be the one to swap it, most likely

 

[karmaforgotme]

They said the same about bendgate. Nobody gave a fuck after three weeks. Let's not get hyperbolic just yet.

Crazy thing is I woke-up with a CNN news alert about this on my phone. Of course I'm using an iPhone, so maybe it is a conspiracy.

I doubt apple will mention it; they aren't that mean!

Apple is mean, just behind closed doors. I also doubt they mention it too.

The Note 7 was the first phone that made me consider going back to Android since I switched from HTC EVO to the iPhone 4s. I decided not to do it (I like Apple's eco-system too much and l'm going to see what the 7+ offers first), but it looked to be a very nice phone. Sorry to hear and hope this is an easy turn around. Has to be a pain in the ass for people who have to return their phone.

 

[darkwing]

Wow. That's horrendous for Samsung. Not only a huge hit to their bottomline, but I have to imagine that nukes a lot of customer confidence.

if they will do the recall right, they will be ok

 

[freenudemacusers]

if they will do the recall right, they will be ok

This won't be handled through carriers, I imagine, so unless you're near a samsung store, you're gonna have to mail that shit back in. I would *hope* samsung would provide a replacement prior to return, but that seems unlikely if you're talking a global recall. that's a lot of phones.

 

[Blablurn]

this is huge

and pretty damn ugly for samsung

 

[Red]

Wow. That's horrendous for Samsung. Not only a huge hit to their bottomline, but I have to imagine that nukes a lot of customer confidence.

If the exploding battery problem really does only affect <0.1% of their phones, this recall is a good gesture. It is proactive and absolutely the right action to take. If it turns out that they knew the batteries had a risk of exploding and they released the phone anyway, that's a different story. But I think that is unlikely.

The recall is an inconvenience but it ultimately protects their customers. It's a show of good faith that they took reports seriously and are making a worldwide effort to correct the problem.

 

[Lupercal]

If the exploding battery problem really does only affect <0.1% of their phones, this recall is a good gesture. It is proactive and absolutely the right action to take. If it turns out that they knew the batteries had a risk of exploding and they released the phone anyway, that's a different story. But I think that is unlikely.

The recall is an inconvenience but it ultimately protects their customers.

0.1% of how many million ? That's still a lot of units.

 

[Red]

0.1% of how many million ? That's still a lot of units.

Yes. But if it is a minuscule percent, even if that is a large number of phones sold worldwide, I can imagine it would be much easier to miss while testing. So I give them the benefit of the doubt. Manufacturers try to screen for problems like this, and I'm sure Samsung did what they could to prevent the problem. This slipped through. They are making the right moves to fix it. I am sure their process will improve in the future.

 

[Fret]

A Note 7.

A nonfaulty note 7? I'm not sure how it will all work.

so they'll only start replacing phones when they have the updated ones in stock? Telstra cant expect me to be paying for a Note 7 when I don't have a Note 7.

 

[Red]

so they'll only start replacing phones when they have the updated ones in stock? Telstra cant expect me to be paying for a Note 7 when I don't have a Note 7.

I don't think anyone has the details about how the exchange will work.

 

[AkumaNiko]

One thing is a missing feature. The other thing is AN EXPLODING PHONE.

Exactly! i would rather not have a headphone jack than an exploding phone

Doesn't this affect like 0.01 of all devices while that is every device?

Still better than a hole in the side of your head or in your leg!

 

[Fret]

I don't think anyone has the details about how the exchange will work.

has there been any other phones that have had a mass recall like this? if its never happened before then I guess I'll have to wait and see.

 

[MacBosse]

GIF

That GIF really is gross ...

Anyways, huge blow for Samsung. But I haven't seen an official statement about this? Anyone have a link?

 

[ItIsOkBro]

If only the battery were removable.

 

[Deku Tree]

Anyways, huge blow for Samsung. But I haven't seen an official statement about this? Anyone have a link?

Um, it's in the OP.

 

[giga]

I thought it was going to be because of its shit performance.

Link? Surely software related.

 

[MacBosse]

Um, it's in the OP.

Yeah silly me. A huge ad in the link made me think that the article was over but it continued. Hehe ah well.

 

[random25]

This hurts the Galaxy Note brand severely. Just when Samsung stepped up big with Galaxy S7...

 

[D4Danger]

I blame the headphone port

 

[freenudemacusers]

I blame the headphone port

headphone jackhone::asbestos:house

 

[manngc]

Isn't everyone still within their 14 day return window? At least this news came out before the end of that windows so people can return there phones if they don't want the hassle.

My wife picked up the Note 7 and has been enjoying it. But with this news, and the sporadic issue of being unable to reacquire mobile data after being in a low to no signal area means it's going back and we'll see how the new iPhone is. She had a 6 Plus before.

 

[shanafan]

 

[……forgetit]

First the performance issues, then the screen scratching easily and now this. Note 7 has been a shit show.

 

[br3wnor]

That's crazy, how much of a financial hit are they going to take by basically giving away 1 million phones, production cost has to be in the $200-$250 a phone range, could eat up $250,000,000 off their bottom line easily.

Guess that's better than the amount in lawsuit settlements they'd be paying if these phones started exploding in people's pockets/next to their faces.

Haha that's perfect.

 

[BFIB]

I'm just going to assume I'll take my handset to T-Mobile and swap once we know the details. But I'm not doing a "ship my phone back" and get one in return deal, I use a lot of the Note features for work.

 

[Guevara]

Wow that's really bad.

 

[Vyer]

finally their hardware and software are one

 

[giga]

First the performance issues, then the screen scratching easily and now this. Not 7 has been a shit show.

Is this the exynos or snapdragon?

 

[Interfectum]

First the performance issues, then the screen scratching easily and now this. Not 7 has been a shit show.

Yup... this is my first Samsung phone and I was pretty disappointed before I found out they could explode too.

 

[Fret]

First the performance issues, then the screen scratching easily and now this. Not 7 has been a shit show.

mine is great, no perf issues and no scratching. hardly a shit show, might wanna try something before you rag on it buddy

 

[Sapiens]

Swift and appropriate response from Samsung. They'll be fine.

 

[legacyzero]

Hasn't Samsung had this issue with their phones before?

If only the battery were removable.

Yep.

 

[darkwing]

now replace those easily scratched screen , but drop resistance goes out the window, tough choice

 

[esmith08734]

Damn, at least they're addressing it. It was nice to see Samsung hit a home run in the S7 and S7E after the S6 so this is disappointing.

 

[kmfdmpig]

Corning explained that the screens were not getting scratched in those tests, but instead the metal was rubbing of on the screen and leaving residue which the tester in the video did not wipe away effectively.

 

[EPaul]

Someone is so getting fired over this......

 

[ArtHands]

Apple is going to have fun with this at their conference. So much for Samsung.

Apple hasn't been making fun of its competitors for the past few years now. Its in the rulebook that if you are the leader, you shouldn't mention your competitors. Because you are just giving your competitors exposure, you also make yourself looks petty.

 

[……forgetit]

Is this the exynos or snapdragon?

I think the issues were just with the snapdragon one.

Yup... this is my first Samsung phone and I was pretty disappointed before I found out they could explode too.

Yeah, the news around it has been pretty negative.

mine is great, no perf issues and no scratching. hardly a shit show, might wanna try something before you rag on it buddy

I mean I have tried the phone, and I'm not ragging on it by just mentioning the news surrounding the thing.

https://www.youtube.com/watch?v=571pu66vEBc

https://www.youtube.com/watch?v=3-61FFoJFy0

With that on top of the news here the Note 7 hasn't exactly been amazing from a PR perspective.

 

[Slayven]

Man I was just about to get one.

Maybe I can wait and get it cheaper

 

[kmfdmpig]

I think the issues were just with the snapdragon one.
]

The scratch video was debunked.
It's apparently the exynos version, not the snapdragon one that had the issue which is why it was a bigger issue in South Korea than in the US.

 

[Fret]

I mean I have tried the phone, and I'm not ragging on it by just mentioning the news surrounding the thing.

https://www.youtube.com/watch?v=571pu66vEBc

https://www.youtube.com/watch?v=3-61FFoJFy0

in my anecdotal use the scratching is really not an issue at all, i see no scratches, and I don't baby the phone much. it probably does scratch easier, but its still hard to imagine it happening with normal use.

and the 6+ uses NVMe, of course its gonna be quite a bit faster with app opening times.

 

[……forgetit]

The scratch video was debunked.
It's apparently the exynos version, not the snapdragon one that had the issue which is why it was a bigger issue in South Korea than in the US.

It was? I'd like to see a source on the scratch debunking. I stopped following the news on it awhile ago.

The performance I can believe and I'll take your word on it.

 

[ArtHands]

If the exploding battery problem really does only affect <0.1% of their phones, this recall is a good gesture. It is proactive and absolutely the right action to take. If it turns out that they knew the batteries had a risk of exploding and they released the phone anyway, that's a different story. But I think that is unlikely.

The recall is an inconvenience but it ultimately protects their customers. It's a show of good faith that they took reports seriously and are making a worldwide effort to correct the problem.

I have read that the note 7 has got other issues too, such as faulty S-Pen and random reboots/crashes. So I believe they will use this opportunity to fix these problems at the same time. On the surface they are gonna just say its due to the exploding battery

 

[SgtCobra]

Sad to see the Galaxy S7 phones are becoming the worst iteration of the Galaxy series, my S7 is a wreck.

 

[Chiramii]

Just to sort out some misconceptions.

AFAIK, snapdragon had the slow performance issues, exynos had boot loop and brick problems. Both suffered from the battery and s-pen shit me thinks.

 

[poppabk]

This is a JV league fuck up. How did this get out of testing?

I mean it has been an issue in 0.0035% of phones. It's pretty easy for this not to have occurred a single time in months of testing. Any other issue and it would be a non-event, but when it is actively dangerous you have to take the L.

 

[Crazyorloco]

The scratch video was debunked.
It's apparently the exynos version, not the snapdragon one that had the issue which is why it was a bigger issue in South Korea than in the US.

I have a note 7 too, Where did you see that the scratch video was debunked?

Also you're right. I haven't read any snapdragon note 7's having the exploding issue.

 

[KidJr]

Fuck really wanted a Note 7 but no way am I entertaining it now.