Ugh sorry for my absence, I'm being overloaded with homework again >_<
Has anyone contacted Jason again? Maybe the Killzone posters are enough incentive for them to put up an article again...?
Soooo close now.
As nice as it is that there's a raffle, I wish it had been done after they sent out that big wave of overdue orders... I also thought it was odd how people's facebook posts asking about their order statuses were deleted. That doesn't look good. They've claimed they will be shipping out their orders after the fundraiser, which I hope it the truth... I really don't want to feel like a dick for having to file a chargeback for something that's over 2 months late.
As nice as it is that there's a raffle, I wish it had been done after they sent out that big wave of overdue orders... I also thought it was odd how people's facebook posts asking about their order statuses were deleted. That doesn't look good. They've claimed they will be shipping out their orders after the fundraiser, which I hope it the truth... I really don't want to feel like a dick for having to file a chargeback for something that's over 2 months late.
Hello ****,
I apologize for the lack of communication. We've dealing a lot here but it's no excuse for our poor customer service.
We realize there are a few concerns and I want to help resolve those as best as I can for you and all of our customers.
We've been getting a very large amount of spammers and people trying to troll our Facebook page which is why posts are automatically deleted on our sight. We're working on a solution but having a business page that's open to the public, it's definitely a challenge.
I sincerely apologize for the delay in your order. It's been incredibly difficult trying to help a friend out with his shop but at the same time trying to help him beat this challenge he's dealing with. I wish everything was ok enough with him so that we could have had time to get more orders out but he did get worse and again our help was needed. We just want this to be finished for him so he can finally relax and get better. His health is first priority right now.
Our orders are still scheduled to go out as soon as the fundraiser is over so we can have more time to make sure nothing goes wrong and everyone is satisfied. In no way though do you have to stick with this order. Some people are afraid of this being a scam but we are not holding your cash ransom. If you want a refund just say it and I'll take care of it right away.
We're not out to make money for ourselves at all. We've been working every hour of every day volunteering our help for our sick friend.
I've given up a lot to help him and I want to see this through to the very end.
Please let me know right away if you would like a refund and I will issue it.
Again I sincerely apologize for the inconvenience and trouble we've caused you. That's not what we wanted at all.
Jackson
"We've been getting a very large amount of spammers and people trying to troll our Facebook page which is why posts are automatically deleted on our sight."
Not saying anything will just lead to people cancelling, which leads to less funds raised.
Maybe there were spammers/trolls posting things, but honestly I never saw it. What I did see were a couple people's totally normal and justified posts simply asking for when orders might be shipping out and roughly when to expect them. And those posts are no longer on the site. From an outside viewer, this looks like they want to either cover up or quiet any questions about them not fulfilling orders on time.
This is exactly the problem I was facing. I purchased several items, at the time seeing on the site there was a ship date of somewhere around January 25th. When I had to send three separate emails to get a response (ironically only getting a response once I posted a facebook message which has since been deleted), how is a customer supposed to feel? If they had at least sent a blanket email like the one Mr Bubbles got above to everyone, then at least we would've have some idea of what the heck is going on. But when there's nothing but vague promises of "soon" and then nothing afterwards, people will get nervous.
That said, I am still sticking with it because his items looked so damn cool... it's just unfortunate that I had wanted to give one of those items as a gift and now it's well past that person's birthday.
If they had at least sent a blanket email like the one Mr Bubbles got above to everyone, then at least we would've have some idea of what the heck is going on. But when there's nothing but vague promises of "soon" and then nothing afterwards, people will get nervous.
Thank you for your help and understanding.
Yes this has all been very overwhelming.
I will do what I can to mass update everyone.
Thank you and sorry again for the trouble.
That said, I am still sticking with it because his items looked so damn cool... it's just unfortunate that I had wanted to give one of those items as a gift and now it's well past that person's birthday. Also, to be honest, if they're still so behind on everyone's orders, they really shouldn't have made products available for purchase again on their site until they had caught up... I have a feeling this is going to happen again to the next wave of buyers.
Update coming tomorrow! Raffle winners will be announced soon!
7 hours ago
No donations in a while now
7 hours ago
No donations in a while now
Have there been any updates since then, or has it all gone quiet again? The last update on the donation page was a month ago.
Has anyone received word about their order?
Sent another e-mail yesterday, here's the reply I got this morning:
"big emergency with David"? Sure would be nice to have an update to know what happened...
We will be posting a new update very soon! Sorry...
We will be posting a new update very soon! Sorry for the delay.
We have some Big News!
Thanks for your patience.
Jackson
Has anyone received word about their order?
I haven't received a response to a single email I've sent yet (this includes giving them over a month to respond to even one) And I've noticed everybody who has been responded too always gets generalities and no specific and actual ship date.
I haven't received a response to a single email I've sent yet (this includes giving them over a month to respond to even one) And I've noticed everybody who has been responded too always gets generalities and no specific and actual ship date.
I am willing to accept that they had a big emergency as the truth for the most recent lack of communication but I am really disappointed with the lack of clarity, organization, and transparency that they have shown and really wish they would start talking in specifics, especially on the shipping situation.
I've looked further into your order and it looks like your bag is about ready to ship with a few others
I will find out the shipping info once it's ready and forward it to you
So I got an email this morning and was told they'd found some volunteers to helps with communications and shipping orders out and that they would start shipping next week. Also that they'd post an update in the next few days.
I'm starting to find it hard to believe that these orders are indeed ready to ship... I mean if that was the case then you'd think they'd at least try to get some of them out to people... I'm really starting to think that it's either a) they scamming people or b) they took way more orders than they could handle and are stalling til they actually finish them.
(EARLY UPDATE - WAS SCHEDULED FOR MARCH 30th)
I know I sound like a broken record apologizing for the delays over and over again but I really am sorry.
This has been such a rough trip since day 1 and I can understand why there were issues with the first fundraiser David started when he first got sick.
No matter what, I am giving you my word that I am working on fixing all of these issue we've been having and we will be starting to ship out all of our orders next week. (April 4th 2014)
Speaking of old fundraiser- I want to make sure those of you that David missed last time are taken care of as well.
We have shirts and larger items we will be sending out together for those of you that have been waiting far too long. If you know anyone that got missed out on last time please have them contact us at:
orders@thatvigilante.com
I encourage those of you that receive your orders to post pictures on our Facebook page:
Facebook.com/ThatVigilante
We want everyone to share what they got and what they think.
David has been doing his best to rest and recover. We've finally been able to get him the rest of the help he needs. We did have an emergency over the past months but he's doing better now. His incision from his surgery got infected and he's been looking after that very carefully. It caused him a lot of pain and it's had us very worried. We've been doing everything we can for him so he wouldn't have to stress or worry about anything.
We understand the frustration of being left in the dark about everything. We don't want you to feel like we forgot about you. We also don't want you to think we are trying to scam anyone because we are only about helping David and nothing else.
The help he's received has been so incredible and it has kept him with us for longer than we thought we had him for.
He's celebrating his Birthday next week and we want to thank each and everyone of you who made this possible.
We also have some news that a few of you have already done your research and found out. David and his Fiance were planning on getting married later this year.
This was planned last year but unfortunately it doesn't look like it's in the cards for them right now. Possibly next year when he's back on his feet!
His fiance and family have been an incredible help doing everything they can to be there close by his side and make sure he's taken care of. I'm happy we could be there for them as well. His family has given everything they can and just being there for him has been such a tremendous help.
Being fully honest we have done a very poor job with all of this. We are amateurs when it comes to all of this and again not to sound like a broken record but I am sincerely sorry for any troubles we have caused you.
-------------------------------------------------------------
RAFFLE WINNERS!
Matt Furtado
Austin Sheeley
Wilson Lim
Eduardo Calzado
Emma Moore
Tim Thompson
We want to thank everyone that participated in our raffle! We also want to thank those of you who donated all of our great prizes!
We will be contacting our winners tomorrow to get all of their shipping info! We will be shipping prizes out to them with our orders next week! (April 4th 2014)
If you see this list and you are one of our winners please feel free to contact us at info@ThatVigilante.com with the subject: Winner Raffle and please leave your contact info.
We've been holding off on posting anymore pictures because it does make David feel very uncomfortable right now. We are still planning to make a video about David's journey to show everyone what he's been going through. Also I am still wanting to post David's Art he's been working on for everyone to see. I will be posting them early next week and I encourage everyone to comment and tell David what you think. I will ask permission first about posting any pictures of David or his work before I do.
We can also use some help from those of you that are familiar with customer service and with skills in creating and managing a website and YouTube Page. As you can tell we definitely need help..
We are hoping that soon David will be able to post an update himself on how everything is going. Again he's been spending as much time as he can with family and doing everything possible to relax and recover. He's been able to get on once and a while but we don't want him stressing about anything in his condition. Possibly when we post his Artwork we can help him log on to read your comments.
We got a notice from one of David's cousins that his Playstation account is being hammered with messages and requests. Please refrain from contacting unless it's a "get well message". I will make sure David's cousin forwards those messages directly to him. He doesn't need anymore stress right now.
Again those that are worried about their orders I promise you that I will be taking care of this and making sure everyone is left satisfied. Not only the ones from our current fundraiser but also everyone that has had an issue with David or his shop.
I take full responsibility for the trouble we've been having and I will not stop till everything is ok. If you feel you can help me do a better job and have tips or anything that can help me please feel free to contact me at info@ThatVigilante.com - "Advice" in the subject line. Any help is deeply appreciated..
As of right now we are ending this fundraiser but we will be leaving this page open so we can update everyone on how things are going. We will mainly be posting our updates to our Facebook page and Twitter but will still be sharing the posts here.
Thank you for your help and God Bless everyone of you that helped.
P.S. David and his family deserve privacy right now so please respect that. Their focus is helping him relax, recover and not worry or stress about anything.
I was just given permission to post a picture that David took a little while back. Now again this is something that makes him very uncomfortable and we want everyone to realize that.
It got a lot worse than it looks but now finally, everything is looking better.
It's not that we want to keep any of this from you at all but we have to respect his and his family's wishes.
We have a lot more photos and also some video footage that we hope to include in the video we are making. This is something David wants to be made for everyone to see. Including those that are suffering from the same thing and need some encouragement.
Some of you say that David would have to be incredibly lucky to survive this over and over again...
He has fought so incredibly hard to survive and his fight is still not over. Luck or whatever you want to call it.. I'm glad it's on our side..
I've also got word that David will be reading the comments you post about his Artwork and about your orders next week.
Also next week is his Birthday. This is an incredibly huge deal and we would love if you could leave him a comment when we post something.
Thank you.
P.S. Again if you feel you can help us in anyway involving our customer service or management skills please contact us at info@ThatVigilante.com Advice in the subject line.
We can sure use some help and are willing to learn all we can.