Good news. The guy sounded like he was enjoying the UI and other bits and pieces. Unfortunate it came to you having to get involved. No systems infallible, but surely a contigency of consoles getting out early was considered and banning without further information about it being lifted etc can't have been the best way forward? Again were only going on what the guy whose been banned has advised.
Been quite a charged and polarising thread and whilst not enough to change my purchasing mind, those opting for Xbone do have many things to look forward to. Sending the 'we can ban and send no further info unless you cause a stink on GAF and get the major involved' message sucks
And as someone mentioned, Ghosts currently has an embargo so the people who can only play it right now are probably people who have been given the a-ok (e.g.: press).
I really wish that people would stop, look at information that's already there, make logical connections, and then state what they felt happened but it's the internet and people just love spreading FUD without seeing various sides.
It seems like there was an automated system in place -- not a person at MS seeing him and then deciding to ban him.
I don't think anyone's out for blood, I think your looking at this completely wrong.
GAF is merely out for what's right & as acknowledged by the Major, having this guys console banned clearly isn't right and I'd imagine GAF's reaction would be exactly the same had this been a PS4 that got bricked pre-release.
It's good to see MS reps responding swiftly & correctly.
Tough pill to swallow, but the minute you connect to the network, you either fall into the parameters they lay out for you, or you will be denied access. Makes sense imo, that's what you get with any subscription service.