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[Cow Goes Moo]

percent or not

Spoiler

THATS ALOTTA PS4s

it's a good practice good on sony

 

[legacyzero]

NICE. It's always the worst when a console breaks and you have to wait like 3-4 weeks until you can play it again.

 

[Jomjom]

Not bad, under 1%. That's extremely good for a consumer electronics device.

I tend to believe them too. So far it's a 0% defective rate with the 20 or so people I know who upgraded to PS4.

 

[dejay]

Good stuff. This is how it's done.

1% is very low. Dat mass media overreacting.

1% isn't very low. It's barely tolerable. It was .4% before, so it's at least doubled since their last announced figure so it may go up still.

 

[SnakeEyes]

That's greAt! Only 10k ps4 duds.

Considering the PS4 is just like any other piece of mass-produced hardware, having a failure rate of less than 1% is very good! Looking at the numbers and seeing 10k may look bad, sure, but 10k out of over 1,000,000?! Not so bad.

 

[NobleGundam]

I smell damage control

 

[the_sun_king]

NICE. It's always the worst when a console breaks and you have to wait like 3-4 weeks until you can play it again.

No kidding. This happened so many times to me w/ the PS2 back in the day.

 

[darkside31337]

Good stuff. This is how it's done.



1% isn't very low. It's barely tolerable. It was .4% before, so it's at least doubled since their last announced figure so it may go up still.

"The number of affected PS4 systems is less than 1%"

Not quite the same thing as saying 1%. He could very well mean the same .4% that was said before (whether or not you choose to believe that is something else obviously)

 

[Haint]

I believe it, considering the sheer volume of systems sold, combined with the tendency for bad news to spread quickly. My system, while not requiring replacement, didn't read discs out of the box, and only started doing so after bringing it out of standby the morning after I first hooked it up (it's worked flawlessly, and quietly, since). There are definitely problems, but even thousands of bad systems total when you sold a million is still a very low percentage.

As for the expedited replacement, I'm not surprised. Sony did the same thing during the PS3 launch -- my PS3 was DOA, and they overnighted a coffin to me, which then got sent to them overnight, and then they overnighted a brand new system (retail box and all) right back. I wouldn't expect any different for the PS4 launch.

Statistically speaking, there are relatively few media outlets and journo personalities out there, but there are several who have reported some type of problem. Could be an anomaly that the "press" has been more affected than the public at large, but it certainly casts doubt on the supposed 1% cited.

 

[Queen of Hunting]

Any word on the controller thumbsticks issue?

sure buy the thumb grips from shop to lol

 

[TheRealTalker]

good on them... I was lucky to not have a issue for my console but I to those of you who had suffered this unfortunate issue then I wish them the best of luck and a quick replacement

 

[Bam Bam Baklava]

Good stuff. This is how it's done.



1% isn't very low. It's barely tolerable. It was .4% before, so it's at least doubled since their last announced figure so it may go up still.

Do you even know what the average is for electronics? 1% is extremely low.

 

[SHADES]

Difficult to believe.

Not really, Sony are saying now that's less than 10000 units affected which is no small number by any means but acceptable considering the numbers shipped.

 

[PBY]

I dunno, they're probably underestimating. But still, they seem to be on top of things to ensure it doesn't spread like wildfire and that they immediately exchange broken units. So good effort I guess.

They're def underestimating just because it's too soon.

But- as someone who's PS4 has had disc drive issues- this is awesome. So glad theyre getting in front of this.

 

[Finalizer]

Highly skeptical of the less-than-one-percent figure, but still good to see they're gettin' 'em replaced quickly.

Spoiler

inb4 defective replacements

 

[Tdog987]

Like a boss

 

[dc89]

I think quick replacement is the key. 360's breaking down weren't as bad as waiting up to a month for it to be fixed and returned.

Eurgh don't remind me. My 360 needed repairing two months into its life. It was then shipped back to the wrong address which was around 250 miles away.

All because someone wrongly entered the first letter of my postcode.

 

[Ozzykamikaze]

Good stuff. This is how it's done.



1% isn't very low. It's barely tolerable. It was .4% before, so it's at least doubled since their last announced figure so it may go up still.

For consumer electronics, it is.

 

[Tsundere]

I dunno, they're probably underestimating. But still, they seem to be on top of things to ensure it doesn't spread like wildfire and that they immediately exchange broken units. So good effort I guess.

They have hard numbers, but only those that were reported, since that's all they can really count reliably.

 

[Kyon]

FranXico

 

[Damaniel]

I smell damage control

Better than the alternative (my original 360 that RRODed very early on). Had to wait 2 weeks to get it back.

Nothing wrong with Sony wanting to do the right thing. They'd be well within their rights to pull a Microsoft and force everybody to wait for their broken systems to get refurbished, but they've opted for a more consumer-friendly solution. I can't criticize them for that.

 

[Savitar]

Bravo.

It's mind blowing how Sony has done a total 180 in the last year.

 

[hey_it's_that_dog]

I smell damage control

You mean in the sense that they are literally repairing the damage by quickly replacing defective units? What a scandal.

 

[Brohan]

1% isn't very low. It's barely tolerable. It was .4% before, so it's at least doubled since their last announced figure so it may go up still.

Uhm it is well within the standards, ofcourse the number can still rise, especially over the years but if it stayed around 1% that would be pretty damn impressive.

"The average new electronics item has a 15% failure rate in its first 3 to 4 years. Used and refurbished items are even more likely to fail than new items."

 

[Krakn3Dfx]

That's greAt! Only 10k ps4 duds.

1% is 10k, they clearly said 'less than'.

 

[matty2Dfraud]

“There have been several issues reported, which leads us to believe there isn’t a singular problem that could impact a broader percentage of PS4 units,” a Sony representative tells Game Informer.

BS, what about the constant blue light with no video signal a lot of people are getting? No one singular problem... lol

Sony trying to cover up their defect rate.

 

[Bam Bam Baklava]

Better than the alternative (my original 360 that RRODed very early on). Had to wait 2 weeks to get it back.

Nothing wrong with Sony wanting to do the right thing. They'd be well within their rights to pull a Microsoft and force everybody to wait for their broken systems to get refurbished, but they've opted for a more consumer-friendly solution. I can't criticize them for that.

I hope Xbox One isn't the same process as 360. Also Sony lets you swap them at their stores which is something I hope Microsoft stores will do.

 

[sono]

Sounds good

And what about those PS4's for EU? I'd be worried if i bought a PS4 next week..

Are you concerned they are exchanging the defective American items with clean EU stock ?

Spoiler

jk

 

[Aquamarine]

Highly skeptical of the less-than-one-percent figure, but still good to see they're gettin' 'em replaced quickly.

Spoiler

inb4 defective replacements

Suppose the worst-case scenario and the defective rate was 1%.

1% of 1 million consoles is 10,000 defective consoles.

Assuming there's still a 1% defective rate on new consoles, only 100 out of those 10,000 replaced consoles would still be defective.

It would suck to have your PS4 be defective two times in a row, though.

 

[MThanded]

I smell damage control

You are right. They are literally controlling the damaged systems by replacing them with new ones.

 

[neojubei]

I believe it, considering the sheer volume of systems sold, combined with the tendency for bad news to spread quickly. My system, while not requiring replacement, didn't read discs out of the box, and only started doing so after bringing it out of standby the morning after I first hooked it up (it's worked flawlessly, and quietly, since). There are definitely problems, but even thousands of bad systems total when you sold a million is still a very low percentage.

As for the expedited replacement, I'm not surprised. Sony did the same thing during the PS3 launch -- my PS3 was DOA, and they overnighted a coffin to me, which then got sent to them overnight, and then they overnighted a brand new system (retail box and all) right back. I wouldn't expect any different for the PS4 launch.

That is good to hear. Hope they can do the same with my ps4.

 

[Iacobellis]

Sony is literally doing everything to win North America back. I love it.

 

[sublimit]

Well that was fast!Sony is on a roll.

 

[KillerDark]

Definitely good news. I know I would really appreciate that if I had a broken system!

 

[kurbaan]

Difficult to believe.

You have solid proof and numbers to the contrary? Or are you making this statement based on a few forum posts and your belief that you are somehow knowledgeable enough to extrapolate from that any meaningful statistics?

 

[hey_it's_that_dog]

1% is 10k, they clearly said 'less than'.

Whatever, that means it was like .98 percent. You don't say less than 1% unless it's between .9 and 1.

 

[stryke]

Looks very much like standard protocol to me. I exchanged my vita twice with Sony until I got a screen I was happy with.

 

[UltimaPooh]

Yeah I had to send mine in due to the harddrive not working properly.

Dude said they were going to overnight it and everything.

So I'm hoping it's back by Thanksgiving.

 

[Majmun]

I smell damage control

Yeah, they should've ignored it because, you know, things break.

 

[Damaniel]

Statistically speaking, there are relatively few media outlets and journo personalities out there, but there are several who have reported some type of problem. Could be an anomaly that the "press" has been more affected than the public at large, but it certainly casts doubt on the supposed 1% cited.

I'd really be surprised if there were more than 10,000 DOA units out there. Definitely thousands, though.

Considering the sheer sales volume (1M in 24 hours vs a couple hundred thousand PS3s in the first week), I'd be willing to cut them some slack, even if there were 10,000 dead units out there -- as long as they're willing to step up and replace them in a timely manner (which they appear to be doing).

 

[ThoughtsOfSpeaking]

Like I said in the other thread, in my experience, this is exactly what they did with the PS3.

Rang them up and told them my in warranty PS3 was busted, went through troubleshooting and then once they were satisfied they sent someone with a brand new (well a refurb) PS3 to my house the next day.

give them the old one and bobs your uncle

 

[Bam Bam Baklava]

BS, what about the constant blue light with no video signal a lot of people are getting? No one singular problem... lol

Sony trying to cover up their defect rate.

If you've got better data to back up your findings I'd be all ears. Or are we relying on your "feels".

 

[Lordwindowlicker]

Good on Sony.

All I know is that my Ps4 is running without any problems.

 

[SwiftDeath]

Difficult to believe.

Why?

 

[SomethingInTheSea]

Good stuff. This is how it's done.



1% isn't very low. It's barely tolerable. It was .4% before, so it's at least doubled since their last announced figure so it may go up still.

To put it in context, the failure rate on hard disk drives is 5%.
http://www.tomshardware.com/reviews/ssd-reliability-failure-rate,2923-3.html

 

[finalexit]

I wonder if they're taking into account that a lot of these systems are intended as Christmas presents and haven't been hooked up yet.

Less than 1% seems really low.

 

[pestul]

Good job and nice numbers.. but with everything (and RROD included), we'll having to assess that again in a couple of months to see how many are still functional.

 

[sublimit]

It amazes me how fast they are taking these decisions...i'm willing to bet that Kaz being Sony's president has something to do with it.

 

[hey_it's_that_dog]

"The number of affected PS4 systems is less than 1%"

Not quite the same thing as saying 1%. He could very well mean the same .4% that was said before (whether or not you choose to believe that is something else obviously)

If the number was that much lower than 1% you can be sure they'd make that fact very clear.

 

[xxracerxx]

1% isn't very low. It's barely tolerable. It was .4% before, so it's at least doubled since their last announced figure so it may go up still.

It is low for consumer electronics.