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[PROh1bited]

http://www.theverge.com/2016/1/18/10786198/tidal-charging-ex-customers

Tidal, Jay Z's streaming music service, has been hitting some consumers with false charges over the last 24 hours. I know because I'm one of them — and I cancelled Tidal several months ago. This morning I noticed a $19.99 charge on my credit card, which is how much the company's lossless / hi-fi subscription costs per month. A few hours later, Tidal sent along an apologetic email and let me know that the money would be refunded within a few business days.

Unbelievable. What a disaster this service has been.

Tidal wave me if old.

 

[Tesseract]

scummy behavior, probably intentional

 

[John Kowalski]

Man i thought this was about Tide. How much funnier would that have been.

 

[Tobor]

Jay Z has altered the deal. Pray he doesn't alter it further.

 

[braves01]

Man i thought this was about Tide. How much funnier would that have been.

No, that would've sucked because a lot of people actually use Tide.

 

[DOWN]

Why do they still have an unsubscribed credit card on file to charge if they left the service months ago?

 

[uncelestial]

It sounds like Tidal caught it themselves and are automatically rectifying it though?

 

[gdt]

You really feel like this was on purpose?

 

[JoseLopez]

Ugh is the service even good cause I paid 99 cents for Spotify 3 months and Iove it.

 

[The Kree]

People are paying six dollars for bottled water. A random twenty dollar charge for a service they no longer use is nothing to these people.

 

[demon]

Tidal is cancelled, Tidal shows up on your credit card statement. You can't explain that.

 

[Khalifa Jayy]

It sounds like Tidal caught it themselves and are automatically rectifying it though?

This.

 

[Pinko Marx]

How scummy of them to accidentally charge old subs only to backpedal on their insidious plan a few hours later.

 

[Zee-Row]

Jay Z has altered the deal. Pray he doesn't alter it further.

LOL

 

[Haloid1177]

Quicker response than Valve.

 

[enigmatic_alex44]

LOL why is everything about this service such a half baked mess?

Remember that embarrassing "united front" a lot of big artists got together for @ Tidal's launch? Lay-Z really botched it with this one.

Spotify >>>>>>

Hell, even Apple Music >>>

 

[GK86]

That article reads like a Huelen thread.

"Why not just refund me for the error and call it even? I cancelled Tidal for a reason, after all. And before the company corrected another mistake, it seemed Tidal would be charging customers for a subscription after those three months were up. Here's what the settings section looked like when I logged into the service:"

 

[Gentleman Jack]

Why do they still have an unsubscribed credit card on file to charge if they left the service months ago?

Customer data and Billing info are seldom scrubbed from a database just because of a canceled subscription.

 

[internetwolf]

Anyone who actually thinks this was on purpose is crazy

 

[jordan0386]

With the streaming shows and concerts, its a decent platform.

But this charge is bad form.

 

[HarryDemeanor]

That article reads like a Huelen thread.

"Why not just refund me for the error and call it even? I cancelled Tidal for a reason, after all. And before the company corrected another mistake, it seemed Tidal would be charging customers for a subscription after those three months were up. Here's what the settings section looked like when I logged into the service:"

Article title needs to have each word capitalized first.

 

[LongDongJunon]

.

Jay Z has altered the deal. Pray he doesn't alter it further.

 

[injurai]

Anyone who actually thinks this was on purpose is crazy

You underestimate the Illuminati.

 

[Cronox]

This is the biggest non-news since the last non-news thread. I for one am shocked. A corporation made a mistake and then apologized and is fixing it? For shame!

Edit: oh, it's just a "complain about Tidal" thread in disguise. Well, I'll leave you gentlemen to it.

 

[PillarEN]

Not guilty, he who does not feel me is not real to me

 

[Farsi]

I got charged for it this morning. Disputed it with paypal and got my money quick.

 

[Mushroomer25]

Tidal Commits Light Monetary Fraud, Gets First Headline In Months

 

[OverBlood 3]

I wonder if this sort of thing generates money from interest seeing as the money is in limbo for a few days.

 

[Humidex]

 

[Animator]

The real news for me is that Tidal is still alive. I thought it went down a while ago.

 

[SURGEdude]

If they had purged the cards from their database this would have never happened.

 

[jordan0386]

The real news for me is that Tidal is still alive. I thought it went down a while ago.

Actually the opposite.

 

[samn]

It sounds like Tidal caught it themselves and are automatically rectifying it though?

They're taking money out of people's accounts and waiting several days to give it back. Not acceptable. The people affected deserve some compensation.

 

[uncelestial]

They're taking money out of people's accounts and waiting several days to give it back. Not acceptable. The people affected deserve some compensation.

It's fine if you believe that, my point was that it seems very clearly to be an accident they are trying to rectify, not some kind of scam.

 

[Sweeney Tom]

That all-digital future people keep touting looking worse daily. Shocker.

 

[-Plasma Reus-]

Giving your money to Jay-Z.
Should have known better.

 

[Colonel Nasty]

I'd be upset if they still had my credit card on file after I canceled the service.

 

[Malvolio]

That's one way to run an effective lossless business.

 

[DECK'ARD]

They probably used it to pay Sony.

Would have got away with it if it wasn't for those pesky kids!

 

[Lagamorph]

Always love that money can be taken instantly, but refunds will take "A couple of days".

 

[FStop7]

Why is Tidal retaining credit card info of people who canceled their subscriptions?

 

[The Technomancer]

Always love that money can be taken instantly, but refunds will take "A couple of days".

This is, unfortunately, out of their control. I've had to issue refunds for our business in the past and its basically in the hands of the credit card companies, you just hit "submit" and twiddle your thumbs while they do their thing

 

[Syriel]

You really feel like this was on purpose?

How scummy of them to accidentally charge old subs only to backpedal on their insidious plan a few hours later.

It's fine if you believe that, my point was that it seems very clearly to be an accident they are trying to rectify, not some kind of scam.

Scam, not at all.

Utter incompetence? Absolutely.

There is no reason for Tidal to still have active billing information for long cancelled subscribers.

And if Tidal is incompetent enough to accidentally bill inactive subs (who should have had billing data purged long ago), it's probably incompetent enough to have poor data security measures as well.

 

[CassidyIzABeast]

Biggest L Jay took since the elevator incident

 

[Flying Toaster]

It is most likely an accident on Tidals part. The more important question is why do they still have the billing information on file.

Cancelled means cancelled.

 

[Rootbeer]

This is why I hate sites that won't let you remove payment data. lootcrate comes to mind, since i was just trying to remove payment data there this week and there is no option to do that anywhere. As many e-retailers where I shop, it's bound to happen to me someday. Maybe I'll get something free out of it as an apology... assuming it happens to a large enough group :/

 

[demon]

This is why I hate sites that won't let you remove payment data. lootcrate comes to mind, since i was just trying to remove payment data there this week and there is no option to do that anywhere. As many e-retailers where I shop, it's bound to happen to me someday. Maybe I'll get something free out of it as an apology... assuming it happens to a large enough group :/

It's why I absolutely never use my debit card online. Only credit cards. One of the best arguments for getting a credit card.

 

[SmackCrackleNPop]

I think the original story was not only did they accidentally rebill a canceled subscription, they gave them 3 months for free as compensation but set to rebill 3 months from now, stealthily getting them back. It has since been updated as Tidal won't rebill after the 3 free months

And earlier the poster who thought Tidal went down, it was Rdio that was shutdown after Pandora bought some assets

 

[giga]

It seems like people are missing this part from the article, which I believe to be the most egregious:

Tidal also informed me that I'd be gifted three free months of Tidal Premium as a result for the mixup. Tidal Premium, if you're unfamiliar, is essentially the company's direct answer to Spotify Premium. Both are $9.99 each month.

Wasn't my account essentially closed? Without any action or permission on my part, Tidal has reenabled my inactive username.

Why not just refund me for the error and call it even? I cancelled Tidal for a reason, after all. And before the company corrected another mistake, it seemed Tidal would be charging customers for a subscription after those three months were up. Here's what the settings section looked like when I logged into the service:

They re-activated his account and then turned auto renew back on.

 

[kitschykitty]

It seems like people are missing this part from the article, which I believe to be the most egregious:



They re-activated his account and then turned auto renew back on.

In the update at the bottom it said that Tidal fixed it so it didn't auto-renew and it was allegedly an accident

Update January 18th 1:35PM ET: Moments after this article was published, Tidal updated the language on the subscription page indicating that no one will be charged after the three-month membership comes to a close. I'm going to give them the benefit of the doubt and assume that was the plan all along and what I — and others — saw was an unintended error.