Been using Lyft more than uber long before these recent developments. All of the driver's I've talked to prefer Lyft because it pays more, has better navi options, and I can tip.
Of course, now I am exclusively using Lyft, whereas before, I'd still hit up Uber once every so often.
Between all the crap surrounding the shitty CEO and Google suing them over stealing self-driving tech and poaching talent from CMU here in Pittsburgh, felt like the right thing to do.
I don't use riding sharing that often but Lyft it is for me.
In many cases, presidents often also fill the role of CEO or COO, which makes it easier to make sweeping changes, especially if there's lots of VPs. This wasn't the case at Uber...hell, Uber's CEO was even considering hiring a separate COO as well.
I'd happily switch but Uber around me is everywhere, and Lyft is really only available at prime time. Friday afternoon (2pm) was headed to the bar for a long night of drinking and watching college hoops. I pulled up Lyft eager to switch, but the nearest car was 25mins away. Uber, on the other hand, had 3 or 4 cars less than 5 minutes away. I live in a moderate sized city and Lyft just doesn't have the penetration that Uber has.
Jones was responsible for Ubers operations, marketing and customer support worldwide. He came to Uber last August from Target, where he worked as the retailers chief marketing officer. His move to Uber was widely seen as a way for the company to soften its image as a brash, aggressive company.
What customer support? I've heard endless horror stories in Chicago about how they basically have none and if there's any kind of issue with the app or charging your card you're just dicked.