BT.
Yes they get a lot of crap thrown at them but overall they are quality.
No. I would disagree with that. I will never, ever, ever have anything to do with BT ever again. They are
terrible:
A few years back, I moved house. I phoned up BT and said "hey, can you move the broadband service to my new address?" "sure!", they said. They took down my new address, and sent me an email confirming it. Awesome.
The day the technician was supposed to turn up, I booked off work. I waited, and waited. I eventually got a phone call stating that the technician had gone to my address and gave up as no one was in. Bullshit. I enquired further -
they sent him to my old address. Idiots. We rescheduled it for the week after. Three weeks had passed now with no internet.
THEY SENT HIM TO THE WRONG ADDRESS, YET AGAIN! Now I was getting pissed off. I set up one last date for it to be connected, and made sure they would send him to my new address. Guess what? It happened again. Absolute fucking idiots.
So, I phoned them up and told them to screw themselves. I was going with Virgin - who were fantastic, and got it sorted immediately. I then happened to get a demand of payment through the post from BT for £240 for the engineer callouts - despite the fact that they sent him to the wrong address each fucking time.
So I threatened them with court action. It didn't get that far - we settled, and I got a refund of the final month's bill. However, the only reason that happened is because every single bit of correspondence they sent to me had my name spelt
completely wrong - and as such, any legal action would have been pointless as that person does not exist!!
I wouldn't recommend BT to anyone else as long as I live. Bunch of incompetent assholes with quite simply the
worst adverts on TV.
