You might have missed the part about why it wasn't a big deal (except to display to me why not to use Steam) on the fact that I got the game for free.
So they weren't able to look it up for me (and they just told me they needed a credit card). I did actually bother to talk to Valve's CS, they just couldn't do anything for me.
And since they lost my account, how am I to trust they didn't lose my CC info too. Though I have no idea if I gave them one, I assume not since it was free but then i know some companies still require you to keep a CC with them even if you are buying free stuff *cough* apple *cough*. I think I did give CS the one I would have used if i needed to give one but wasn't surprised when they didn't find it (either they lost it or I didn't give it to get the game, I assume the latter unless they require a CC).
This structure is very confusing. I've read this three times and it is not making much sense to me. Perfectly acceptable if English isn't your first language, especially considering the difficulty of the inherit difficulty in the language. I am not chastising you in any way merely remarking that I am having difficulty understanding your statement.
I think I have it down in a general sense, but not really. Seems you acquired a game for free, lost access to your account, and didn't have a credit card associated with said account so Valve could trace the log in. Valve does not require you to attach anything to your account by the way.
