My guess would be for consoles manufactured before Jan 1 2006 it's somewhere around 15%. I am on my third one since I bought one at launch. I have about 1.7 year left on my extended warranty though. I am wondering if Microsoft will offer an additional warranty after the 2 years is up.
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What's the 360's actual hardware failure rate?
- Thread starter Gio_CoD
- Start date
PepsimanVsJoe
Member
bigswords said:
Don't mind him he's just trying out his new act.
AndyMoogle
Member
Most likely it is refurbs that keep breaking which means that very few newer consoles break. This is just a guess since I haven't really heard of anyone actually getting brand new consoles when their console breaks. So the refurbs are just going from person to person and breaking and breaking. Hopefully my third console, which I hope I will get next week, will last. I need my Crackdown fix dammit!Speevy said:
ElectricBlue187
Member
the world will never know...hell microsoft probably doesn't even know
I have to wonder. The people that say they are on thier 3rd or 4th 360, what constitutes a failure to you? Are you getting 1 DRE and then sending the thing back? Or is the system completely ****ed every time?
Mine has had its share of lockups and DRE... but maybe I am just used to it from the PS2. :lol
Mine has had its share of lockups and DRE... but maybe I am just used to it from the PS2. :lol
Flo_Evans said:
In my case, with my first 360, it was freezing every half an hour to an hour of playing any game, just to be on the safe side, before my warranty expired I exchanged it for a new one. With my second 360, it started freezing after around 1-3 minutes of playing with every game, first with the games using the DVD and the even with the demos, playing HD DVDs and while waiting in the dashboard.
Forgotten Ancient
Banned
I'm on console #3 and I bought my first one in September 2006.
I've had more 360s fail on me than all of my other systems combined.
I've also had a PSU fail on the first day.
#3 has been going strong for about 2 months now. Hopefully it'll stand the test of time...but I don't have a lot of faith.
A conservative guess would be that the failure rate is about 15%
I've had more 360s fail on me than all of my other systems combined.
I've also had a PSU fail on the first day.
#3 has been going strong for about 2 months now. Hopefully it'll stand the test of time...but I don't have a lot of faith.
A conservative guess would be that the failure rate is about 15%
pr0cs
Member
Flo_Evans said:
-launch system cratered after 3 months, wouldn't boot, 3 lights
-second system would regularly start with 3 lights but a quick reboot would start fine, it lasted about 6 months before it would perma 3 lights and not start at all
-third system running fine since Dec
I bought in-store warranty so ALL of my systems were brand new. Birth Dates were Oct 2005, Feb 2006 and now June 2006. I use my 360 daily, probably 2 hours minimum.
HocusPocus
Member
I'd wager the launch units were about 75%. My drive failed on mine. I'd say that number is probably down to 3 to 4% since you don't really hear about it anymore except for the launch units. Pretty terrible, but at least they fixed a lot of them for free.
It's better, and it should get even better, but there's no doubt the 3-5% claim is laughable. We'll never know, and Microsoft will never admit the real failure rate.
I wouldn't hesitate to buy a new unit now, but those launch units were probably the most unreliable consumer electronics product in the history of consumer electronic products. Not something to be proud of.
I wouldn't hesitate to buy a new unit now, but those launch units were probably the most unreliable consumer electronics product in the history of consumer electronic products. Not something to be proud of.
AndyMoogle
Member
Flo_Evans said:
The drive completely died in my first 360. It didn't read any discs at all. I don't think it even started spinning the discs. Sent it back and got a refurb which lasted about 10 months. A couple of days ago I got the red ring of death. I managed to get it to boot again but it froze within a couple of minutes and the RRoD came back again. It's at MS now and I hope I will get my third 360 next week.
THE DUCK
voted poster of the decade by bots
Some of you are way, way off track with your numbers, some huge hyperbole going on here.
I work in a retail store, we have sold about 200 units in the last 4 months and have seen 1 back.
Enough wild speculation, the fact is the failure rate is unknown. But even a kindergarten kid can tell you it's not 50% by simple math and the fact that microsoft would have to hire a huge division of people just to process repairs and returns.
If they are selling 200,000 plus units per month a 50% failure rate would mean they would have to process and fix over 3000 units per day. Please. Even at 10% to suggest that they are fixing over 600 units per day seems a bit far fetched.
I work in a retail store, we have sold about 200 units in the last 4 months and have seen 1 back.
Enough wild speculation, the fact is the failure rate is unknown. But even a kindergarten kid can tell you it's not 50% by simple math and the fact that microsoft would have to hire a huge division of people just to process repairs and returns.
If they are selling 200,000 plus units per month a 50% failure rate would mean they would have to process and fix over 3000 units per day. Please. Even at 10% to suggest that they are fixing over 600 units per day seems a bit far fetched.
adamsappel
Member
The "My 360 died" list has 321 dead consoles, from 268 individuals. Someone else can work out the statistics of that, but there's certainly no way it conforms to industry standard. The 360 is a great console and I have no problem continuing to support it. I do wish Microsoft was a little more upfront and proactive about replacing them.
I am most disappointed in our gaming journalist brethren. Here you have an opportunity to do some real investigative reporting, instead of grubbing free schwag, regurgitating press releases and writing breathless previews of titles you will probably slag upon release. And if editors are killing any such stories over fears of recrimination, shame on you, too.
I am most disappointed in our gaming journalist brethren. Here you have an opportunity to do some real investigative reporting, instead of grubbing free schwag, regurgitating press releases and writing breathless previews of titles you will probably slag upon release. And if editors are killing any such stories over fears of recrimination, shame on you, too.
EverSoTrendy
Banned
I believe it's less then 5%. Usually the people who have busted consoles broke it themselves. AKA, Leaving it in a cabinet, leaving it on a VCR, placing it next to a receiver. ETC
Haleon said:
According to Electronic Arts, failure rate is 30-50%
Just goes to show, never buy American consoles
http://www.kotaku.com/gaming/xbox-360/high-failure-rates-finger-pointing-and-zombies-196797.php
EverSoTrendy
Banned
You make no damn sense you bigot.Emotep said:
EverSoTrendy said:You make no damn sense you bigot.
LOL Bigot? Be sensible. The HFR of the 360 is higher than 5% without question. It's just a matter of how much. I have plenty of friends who are on their 2nd or 3rd boxes, and they bought theirs late 2006 (or got them for Christmas). Launch boxes might skew the statistic, though, since those are damn near 100%. Excuses like "don't put it in your entertainment cabinet" or "I bet its the fault of women and children" are just that: excuses that hold no water.
Artificially high. It seems like a lot b/c you get one person making a new thread each week, and the same people chiming in again and again. You don't see people making "Look! My 360 works!" threads, do you? So it seems like the sky is falling, when it's not. I wouldn't expect the HFR to deviate too much from the norm. I think it's just that a larger percentage of 360 owners are online and committed forum posters. PEACE.
Nobody knows for sure and unless you train someone from the time they were a kid to sneak into MS ,become a paid employee, have them investigate and sneak around over years of hardship and sluething as an undercover nerd you'd never find out.
My guess is the first million systems made had a failure rate atleast 2 , maybe even 3 times the normal acceptable failure rate for electronics. With each additional million 360's made that number has gone down. The problem though, is that many of the owners whose initial system broke down were simply sending it in and getting it repaired or getting another repaired system in exchange and this pool of refurbed systems had the same failure rate as the launch units so many folks wound up with a 2nd or even a 3rd dead 360.
Then of course there's the megaphone law of the internets- the person with a problem will bitch 1000 times louder then the person without a problem. So 1 guy on 1 forum with 1 broken system will seem like 1000 people and 1000 broken systems. The other thing about folks like us, is that we usually use the hell out of our systems. Leaving them on for 8 hours + for perhaps even a week or 2 straight. Go ahead and try to play a high end PC with the newest games for that long and occasionally the thing will overheat, overheat it enough and it'll break.
My guess is the first million systems made had a failure rate atleast 2 , maybe even 3 times the normal acceptable failure rate for electronics. With each additional million 360's made that number has gone down. The problem though, is that many of the owners whose initial system broke down were simply sending it in and getting it repaired or getting another repaired system in exchange and this pool of refurbed systems had the same failure rate as the launch units so many folks wound up with a 2nd or even a 3rd dead 360.
Then of course there's the megaphone law of the internets- the person with a problem will bitch 1000 times louder then the person without a problem. So 1 guy on 1 forum with 1 broken system will seem like 1000 people and 1000 broken systems. The other thing about folks like us, is that we usually use the hell out of our systems. Leaving them on for 8 hours + for perhaps even a week or 2 straight. Go ahead and try to play a high end PC with the newest games for that long and occasionally the thing will overheat, overheat it enough and it'll break.
AltogetherAndrews
Member
Real ****ing high. I lost one, my brother lost his, one of my in-laws is seemingly on the verge of losing his, and someone here that I know and trust lost his. I realize that this is purely anecdotal and is not reflective of the real situation, but the loss rate in my circle of friends who own or have owned Xbox 360s is somewhere around 40%. So yeah, that 3-5% estimate can pretty much go **** itself.
EverSoTrendy
Banned
Pud said:
I dont know about you, my entertainment center is an oven. My receiver gives most of the heat. I certainly don't want any of my consoles cooking in it.
Philthiest
Banned
I am on my 5th console since Jan 06.
had 3 with the red lights
1 with a black and red checker board effect and occasionally rendering strange blocks of texture in games:
The current one I have now freezes on any game within around 10 to 40 mins of playing however MS are refusing to take it back this time without a £90 payment and the retailer (Dixons) will not exchange it which they had done on two of the other consoles.
Frankly I've never, ever had a console failure before the 360 and the idea that it's between 3-5% just cannot be truthful in any way shape or form. Also, out of the 10 million shipped - I'd love to know how many of those were replacement consoles...
had 3 with the red lights
1 with a black and red checker board effect and occasionally rendering strange blocks of texture in games:
The current one I have now freezes on any game within around 10 to 40 mins of playing however MS are refusing to take it back this time without a £90 payment and the retailer (Dixons) will not exchange it which they had done on two of the other consoles.
Frankly I've never, ever had a console failure before the 360 and the idea that it's between 3-5% just cannot be truthful in any way shape or form. Also, out of the 10 million shipped - I'd love to know how many of those were replacement consoles...
Diablohead
Member
If my launch console has unlimited time cover on it im feeling better, if I ever have to pay for a replacement or fix I decided to sell it with whatever games I own and wait it out a little while for a revision model or whatever. Thankfully my 360 had has no problems apart from the odd lockup but every console does that randomly.
60_gig_PS3
Banned
At 3-5% I wouldn't feel like I need a separate warranty with the system.
I get the impression that it's closer to 20%
maybe 10% actual failures and another 10% users with a ticking time bomb who haven't put enough hours yet to make it break
I get the impression that it's closer to 20%
maybe 10% actual failures and another 10% users with a ticking time bomb who haven't put enough hours yet to make it break
The Faceless Master
Member
nah, they extended it to January 31st, 2007.Burai said:
since february, launch unit owners in the other thread have been hit with the $140 quote on the phone.
NullPointer
Member
Heres my own anecdotal experience:
* I bought an initial shipment premium 360 in february 06, and it's worked perfectly from day 1. I have it horizontal with plenty of breathing room, for both the console and the power supply. Its only crashed from Oblivion a couple of times, and some demos (I'm looking at you Ubisoft). Besides that its worked like a charm.
* A friend of mine imported a Japanese premium a little before I got mine. Worked fine until the big dashboard update a couple of months later, which bricked his system.
* 3 other friends got premiums a few months later, and all have worked fine.
* My boss just bought a premium last month. It worked for about two weeks and then started failing to boot up. He's waiting for his coffin to arrive.
So, out of six 360 premiums, one was bricked and one was fubar'd to begin with. In my circle of friends that works to what, 33%?
* I bought an initial shipment premium 360 in february 06, and it's worked perfectly from day 1. I have it horizontal with plenty of breathing room, for both the console and the power supply. Its only crashed from Oblivion a couple of times, and some demos (I'm looking at you Ubisoft). Besides that its worked like a charm.
* A friend of mine imported a Japanese premium a little before I got mine. Worked fine until the big dashboard update a couple of months later, which bricked his system.
* 3 other friends got premiums a few months later, and all have worked fine.
* My boss just bought a premium last month. It worked for about two weeks and then started failing to boot up. He's waiting for his coffin to arrive.
So, out of six 360 premiums, one was bricked and one was fubar'd to begin with. In my circle of friends that works to what, 33%?
Insane Metal
Gold Member
Zombie James
Banned
Insane Metal said:
:lol