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Wow. So Playstation's customer service really is abysmal.

"People don't work on weekends, sorry for the miscommunication"
"So what will you give me for free for this?"

Hard to feel bad for you, OP.
 
In my experience their CS has been pretty great. One time I accidentally bought a game that was in my shopping cart that I'd forgotten (Far Cry Blood Dragon I believe) and years later I accidentally let my Playstation Music trial expire and I got charged for the first month. Both were my fault, in both cases they could have just said no because of the terms of service etc, but in both cases they refunded me the money after one phone call.
 
Yup the only time I had to deal with them it was exceptional. My PS3 died on a Saturday, called them, they sent me a coffin so I can send my console to them Monday morning. Tuesday morning I had a brand new PS3, couldn't have expected better.

It was also funny when I called at first I was talking in french and before I could tell the rep we could diagnose the problem and converse in English he went and fetched a translator. I appreciated the gesture. Made me do a few operation on the console, the whole call took maybe 10 minutes tops.

In in the end it's the HDMI connector that was broken.
 
The service hardly came across as abysmal. The first rep should have mentioned it, but even if he did, you were waiting until Monday either way. Then you acted like you weren't trying to get something while asking for something. Worked in CS myself when I was younger and customers like that are annoying as heck.
 
I didn't know you could charge stuff to your phone account.

Also you are mad because they aren't giving you free stuff? The guy was nice, he said he couldn't do anything himself and it would be back on monday. Suppose he could have offered you NBA 2k16 for free when you get your PS Plus account back.
 
Well the thread backfired a bit. There was nothing the rep could do indeed, just relax man, it's just 2 days.

Honest question, you can simply sign out of PSN and play offline for the weekend while your account is banned from online, no? Or banned account can't even play the games already installed, offline?
 
jet1911 said:
ITT a lot of people are happy to receive shit customer service. A good cs will try to go beyond the expectations of the client. Where I work if I told a client that " I am truly sorry if we are unable to fulfill your request today. We have provided the available options for this situation." I'd probably lose my job.
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Okay, he didn't receive shit customer service though.
 
jet1911 said:
ITT a lot of people are happy to receive shit customer service. A good cs will try to go beyond the expectations of the client. Where I work if I told a client that " I am truly sorry if we are unable to fulfill your request today. We have provided the available options for this situation." I'd probably lose my job.
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Well he didn't receive shit service. He is just pissed that the chargeback he initiated, locked his account, and because billing won't go back to work until Monday, he is pissed he won't get free stuff.

The CS guy was pretty nice and patient with the OP.
 
Hahahah "you made me wait longer than I should, give me free stuff". Get over yourself buddy. You don't deserve shit because you were "inconvenienced". Hate this customer sense of entitlement.
 
Op you can't possibly work in customer service.

If you did, you'd know that you're the kind of person we absolutely hate dealing with and you're the reason that the job can suck sometimes.

Please be mindful of the underpaid people who try their best.
 
Ive had great experiences playstation customer service. They have refunded a game i purchased TWICE. Gave me no problems.
 
Well they took too long replacing a controller for me and I had to follow up with it a couple times. They ended up giving me a free game without me asking for anything. They aren't always bad especially in the instance when it's clearly their fault.

Edit: Just to clarify a bit further what happened: The rep didn't state he wanted proof of purchase even though I clearly asked if I should pack the receipt in. So they shipped it back and I had to reship it and pay shipping again. Then they shipped the replacement with multiple shipping labels so the delivery company sent it back to Sony's repair warehouse in TX where they didn't have it checked for a while longer until finally they sent me the new controller. Took over a month.
 
JayBabay said:
Well they took too long replacing a controller for me and I had to follow up with it a couple times. They ended up giving me a free game without me asking for anything. They aren't always bad especially in the instance when it's clearly their fault.
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Generally when CS fucks up they'll give you something for the trouble. They didn't fuck up in this case.
 
Trace said:
Generally when CS fucks up they'll give you something for the trouble. They didn't fuck up in this case.
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Yeah I elaborated a bit further but in my case it was clearly their fault and spoke to their own merit when they offered a form of compensation unprovoked.
 
jet1911 said:
ITT a lot of people are happy to receive shit customer service. A good cs will try to go beyond the expectations of the client. Where I work if I told a client that " I am truly sorry if we are unable to fulfill your request today. We have provided the available options for this situation." I'd probably lose my job.
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I trained for world class service and there was nothing wrong with how they handled his entitled nonsense. Nothing shit to be found there.

The above and beyond was not banning his account for the chargeback.
 
Op your entitlement is too real. Lol, like most people have said. Business days don't include Saturday or Sunday, you should know this considering you your self are supposedly a cs rep.

Idk if congrats you played your self works here but congrats you played yourself.
 
Honestly, I hate when people demand something for what is a minor error. Common sense should have told you that billing would be closed on weekends and your account would be back in one business day. You are contacting them on a Saturday and and basically saying your need to be compensated in some way because you have to wait until the next business day?

Sorry man, but I'm like 98% on Sony's side in this case.
 
Just read the OP and, wow... You really thought THAT was "abysmal"?

I've been having a morbid time dealing with Adobe customer service for a few weeks now, and by comparison your situation sounds heavenly.
 
Me (6/25/2016, 7:55:02 PM): Going from 24 hours to 72 hours is a pretty big jump in time when I was told it would be within 24 hours repeatedly. I am pretty dissatisfied with that. What can you do to rectify this situation or make it better for me?

Camilo (6/25/2016, 7:57:19 PM): Unfortunately since a banned account can only be reactivated by our Billing department. There is nothing we can do.

Me (6/25/2016, 7:58:50 PM): Well I understand that you can't do anything to move the unban faster, but what can you do for the inconvenience I had to go through because your agent told me 24 hours when it would really be 72

Me (6/25/2016, 7:59:40 PM): i'm not trying to be difficult, I just would like something in return for the inconvenience since now I have to wait a few more days
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You should be asking what they can do to make this situation better for everyone going forward, not just you. They're going to coach the previous agent, and that should be all you ask for.

In the grand scheme of things, you were mildly inconvenienced. Also, common sense should have told you that CS cannot reactive an account that was suspended for suspicious financial activities without it being cleared by billing. And those people actually get weekends off. If not common sense, at least your experience working in customer service for another company.

It seems like there's a "Sony Customer Service Sucks" thread every other week and it almost always boils down to the customer being inconvenienced or not understanding basic procedures - which I guess Sony should outline better.

I've been having a morbid time dealing with Adobe customer service for a few weeks now, and by comparison your situation sounds heavenly.
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Deal with them through twitter. Infinitely better service. Night and day compared to forum or phone.
 
There are so many edits and updates that are confusing me.....I think its a fair conclusion OP has issues and expects too much.
 
had the wrong birthdate on my account for some reason so i couldnt change my password, i contacted support and they told me they couldnt change it so if i ever want to change my password i would have to keep contacting support for a special link.


this is either support sucking or account system sucking, but damn it sucks
 
Milennia said:
had the wrong birthdate on my account for some reason so i couldnt change my password, i contacted support and they told me they couldnt change it so if i ever want to change my password i would have to keep contacting support for a special link.


this is either support sucking or account system sucking, but damn it sucks
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Sony's support is generally decent. The account system though, it "really is abysmal".
 
I knew this was going to be some charge back shenanigans as soon as I read the title. People need to learn that it isn't something to be used so liberally.

Also, you probably shouldn't ask for free things from customer service like that. Especially when you have an ongoing account issue. They literally deal with people who call everyday and try to get free stuff and are trained to deal with it. It sends up a red flag when you ask like that, especially when your issue is related to charge backs which is common tactic used by people who are trying to scam for free games. A good agent will offer after looking at your case. If they need to pass it onwards, the higher tier agent will throw something your way. But if you ask aggressively it'll look bad on your part.
 
Had use of Sony Australia Support team not long ago and I found them very useful and friendly, even though he laughed when I told him my OnlineID I made when I was 12.
Would recommend.
 
Why am I not surprised.... They have handled unauthorized transactions and other security issues VERY poorly in the past.
 
Uhhh I'm pretty sympathetic but everything went as expected. One day turned out to be one business day and you tried to finagle something free ? Nice try and you were fairly polite but now you make a thread saying super shitty service?

Yeah no. Just assume one business day now for everything in life and avoid disappointment

Also you lost like two days of not playing video games and no you couldn't have done it Monday because then you'd have to wait until Tuesday
 
Kyne said:
Op you can't possibly work in customer service.

If you did, you'd know that you're the kind of person we absolutely hate dealing with and you're the reason that the job can suck sometimes.

Please be mindful of the underpaid people who try their best.
Click to expand...

yep, this is the shit i hated most about working over the phone, people always asking for stuff.
 
So all I am getting out of this is that you have absolutely no idea about how business days work and that the CS agent excelled in his job by not giving in when you tried to scam him for a free goodie.

Take the L on this one OP, honestly you sound more than a little bit entitled.
 
Op you wanted something in return and you got it. An apology and a notification that they will issue it with the customer service so this won't happen again.

What a disgusting thread to be honest...
 
Came in here expecting to get angry at Sony, but now I just feel disgusted with OP.

I think it's fine for a customer to be compensated when the company truly fucked up(I.E. Amazon sending your package to a completely different address), but it doesn't sound like Sony fucked up here at all.

That CS rep didn't even owe you an apology.

For real, dude. You wanna avoid shit like this going forward? Buy PSN cards.
 
So basically OP was dumb enough to expect compensation after the chargeback got his account suspended? He should be lucky they'll give his account back.
 
Yeah, you seem super entitled in the chat. CS actually doesn't have to do anything for you in this case since Billing won't be open till the next day (eg. regularly established corporate process/policy). Having worked in CS a long many years ago, you're the one at fault here.
 
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