Parakeetman
No one wants a throne you've been sitting on!
After reading the info present yeah no, sorry OP.
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Wow. So Playstation's customer service really is abysmal.
- Thread starter mechphree
- Start date
After reading the info present yeah no, sorry OP.
SomedayTheFire
Member
I was expecting some horrible customer service. I had an extra account of mine have my playstation deactivated by someone who accessed my account. I emailed Sony and just got an email back today 24 hours later with fixing the issue for me.
So yeah seems like they've gotten better.
So yeah seems like they've gotten better.
After reading the info present yeah no, sorry OP.
Whoaaaa. That must hurt!
wenaldy
Member
He's taking a weekend holiday.
Japanmanx3
Member
Forearm Star
Member
At the very least if you would have proposed something in the way of compensation (which honestly you don't deserve) I guess it might have been better. Going by the call logs you basically were standing there with you hands out. Seems like other companies have built unrealistic expectations when it comes to CS.
Damn!
Hehehehe
boredandlazy
Member
No it's something you can do with any credit card that provides fraud protection. Maybe the excessive use of chargebacks as a first port of call is an American thing.
test_account
XP-39C²
Out of curiousity, what do you think would be a fair compensation for that the first rep(s) forgot to tell you that the billig deparment is closed in the weekend?
Also, why did Sprint do a chargeback on those games? Did you call Sprint customer service and ask about that?
Also, why did Sprint do a chargeback on those games? Did you call Sprint customer service and ask about that?
Manmademan
Member
All that needs to be said. OP is the problem here. And doesn't elaborate on why Sprint mysteriously "denied" the purchase and initiated a chargeback either. Something tells me OP was at fault there, too.
After reading the info present yeah no, sorry OP.
Was going to post this gif...
RoninChaos
Member
That's exactly what I'm thinking. It's AWFUL dealing with someone like this. And yeah, some places will give you something for free in this kind of situation but it sure as shit isn't going to be Sony or Microsoft.
There should be some sort of monitoring system on GAF for new threads that include the word "chargeback" in the text and when it detects the word, it should bring up a second chance warning to encourage the poster to have a think before posting.
Maybe it could include and image too.
Maybe it could include and image too.
paragonpro
Banned
Yes its awful. When my account got hacked i got "well you shouldnt have given out your password, there is nothing we can do for you" i had to fight them on the phone for hours before something was done. I never gave out my password, they tried to talk to me like I was stupid
billythemule
Member
I was expecting something awful based on the title. Ok, so the first customer representative didn't mention that weekends aren't included in those 24 hours. I see how that may be an inconvenience but I honestly don't know what you were expecting apart from an apology, which you did end up getting.
Honestly, how did this affect you? I mean, if the first person you talked to had explained the matter to you, and you would have presumably paid on Monday, would holding onto that money over the weekend change anything for you? Weren't they technically entitled to that money right away? Is your behaviour really justifiable or is it just entitlement?
Honestly, how did this affect you? I mean, if the first person you talked to had explained the matter to you, and you would have presumably paid on Monday, would holding onto that money over the weekend change anything for you? Weren't they technically entitled to that money right away? Is your behaviour really justifiable or is it just entitlement?
thepenguin55
Member
Camilo doesn't owe you shit.
Brigandier
Member
Used to speak with customers like this all the time in the mobile industry..... Always those few looking for "compensation" and credit seeking when it's actually there own fault they lost service but are quick to blame the service provider.
Then there is the minority like OP who will post on a forum/Facebook to voice there dismay but really just make themselves look like a complete idiot.
Glad you didn't get a free game or psn credit that you were looking for.
Then there is the minority like OP who will post on a forum/Facebook to voice there dismay but really just make themselves look like a complete idiot.
Glad you didn't get a free game or psn credit that you were looking for.
OP cost them money with the chargeback, gets a timeframe for his account to be restored, then asks them for free shit for the inconvenience of hitting them with a chargeback?
Sony's support isn't amazing, but your experience is far from abysmal. This was your fault, not theirs. If sprint erroneously issued a charge back, take it up with their customer support.
Sony's support isn't amazing, but your experience is far from abysmal. This was your fault, not theirs. If sprint erroneously issued a charge back, take it up with their customer support.
InsaneTiger
Member
But his experience wasn't awful. He started the chargeback which automatically puts accounts on high alert to companies. Of course they locked his account, just a precaution. He is reason he is locked out of his account and now he wants free stuff? Not everyone at Sony works the weekends, especially billing.
He did not have an abysmal experience. He is abysmal for wanting free stuff and when he doesn't get it, complains they are abysmal. No, he is wrong.
People take any thread about one person's experience as a chance to pile on.
Banjo-Kazooie
Member
4theplayers
DeviantBoi
Member
Threads like this shouldn't be taken seriously. We always only get one side of the issue and probably never get the full story from the OP - only the bits that paint them as the victim and Sony as the villain.
And odds are that they post about it here, on other message boards, and Reddit, trying to get some online rage going to try and force Sony to do what the OP wants.
I've had to contact Sony CS and they have always helped me out with my issues. This year I called them about The Witness making me feel ill every time I played it and asked for a refund. They gave it to me as as one-time thing. No fuss. No multiple calls.
And odds are that they post about it here, on other message boards, and Reddit, trying to get some online rage going to try and force Sony to do what the OP wants.
I've had to contact Sony CS and they have always helped me out with my issues. This year I called them about The Witness making me feel ill every time I played it and asked for a refund. They gave it to me as as one-time thing. No fuss. No multiple calls.
wenaldy
Member
Yeah but he said he also works as CS rep, sooo it's psy war between CSs lol.
Parakeetman
No one wants a throne you've been sitting on!
No idea of the source, but considering those appear to be watermelons am sure it didnt feel good.
AtomskEater
Member
Either state what kind of compensation you wanted (as said before "could you re-add the days of PS+ I missed?" would not be crossing a line) or don't ask at all. If you presented a concrete solution she could have at least tapped a manager and asked if that possible. When people call with issues and are polite and don't fish for vague free stuff at the end of the call I'm much more likely to toss them some store credits.
It's unfortunate you have to wait a weekend, but you'll live. Keep in mind in the future that companies always want you to wait business days for the issue to be resolved.
Working a year of customer service for one tech company, I have had weird situations where customers charged music, apps etc on their cell phone account or had trials and subscriptions for services like Apple Music and Netflex from their carrier. Like, 3 calls. So it is a thing but not one that's well advertised, most likely.
It's unfortunate you have to wait a weekend, but you'll live. Keep in mind in the future that companies always want you to wait business days for the issue to be resolved.
Working a year of customer service for one tech company, I have had weird situations where customers charged music, apps etc on their cell phone account or had trials and subscriptions for services like Apple Music and Netflex from their carrier. Like, 3 calls. So it is a thing but not one that's well advertised, most likely.
Vigilant Walrus
Member
We see a lot of angry-at-CS against virtually every company. But there is a disconnect; Because almost nobody, buys or supports products with good CS. Apple might be an exception as some Apple fans talk about the CS being a factor in their loyalty, but even for the likes of Apple there is thousands of angry CS stories.
We want the cheapest products and services but we are not willing to pay more for more or better CS. I never really understood it until I worked with CS myself. It was an eye opening experiences, and I've heard from others who talk about working in CS saying the same things...
Which essentially is, that the training people in CS get is atrocious. Many of the customer service systems are outdated and draconian. Furthermore CS has a constant influx of new and old people, and management is often handled by people who are not fit for management but merely CS employees who stuck around and got promoted. The result is a rift in understanding of what a CS employee goes through and what a manager has to do.
It's really frustrating that we as a global standard have a poor level of CS.
We want the cheapest products and services but we are not willing to pay more for more or better CS. I never really understood it until I worked with CS myself. It was an eye opening experiences, and I've heard from others who talk about working in CS saying the same things...
Which essentially is, that the training people in CS get is atrocious. Many of the customer service systems are outdated and draconian. Furthermore CS has a constant influx of new and old people, and management is often handled by people who are not fit for management but merely CS employees who stuck around and got promoted. The result is a rift in understanding of what a CS employee goes through and what a manager has to do.
It's really frustrating that we as a global standard have a poor level of CS.
eXistor
Member
Did you really think we'd feel sympathy for you, op? CS in general isn't always great, but these are regular people doing the best they can most of the time, you really made an issue out of nothing. People can be real shits about absolutely nothing (in my own personal experience) and it's people like you why CS has to adhere to such strict rules, because people can't act like normal human beings and screw things up for the rest.
admiraltaftbar
Member
Chargebacks are meant to be a last resort and used only when companies screw you over (refuse to send you any actual product, send you the wrong product and not rectify it, or something else along those lines). For some reason among the enthusiastic gaming community is been perpetuated that it's completely okay to do chargebacks as a way to refund games you don't like.
I don't know why OP performed a chargeback but I know that it's a terrible idea to do it. If you do it too many times or a chargeback isn't resolved completely it can appear on your credit report and if you are trying to get approval for something credit related, these comments can tip you towards rejected if you are on the borderline between accepted and rejected.
Neuromancer
Member
4thedrivebyposters
I cant find anything wrong that Sony did in this situation, the only thing that was not good was the miscommunication between what the first employee told you. They could have given you a $10 refill on your PSN account, but when you wrote:
"What can you do to rectify this situation or make it better for me?"
I see why Camillo didn't give a fuck.
"What can you do to rectify this situation or make it better for me?"
I see why Camillo didn't give a fuck.
Doctor_Thomas
Member
Chargebacks are supposed to be a last resort, in fact most people don't ever need to use them.
People seem to have this idea that doing a charge back is fine, but a lot of banks won't even initiate them unless there's a good reason.
However, in the terms of a subscription service or account, companies have every right to block usage to stop people from doing chargebacks as a first step.
My advice is DO NOT USE A CHARGEBACK, unless, specifically, there's a real reason to - fraudulent activity via a company you don't use, incorrect amounts, incorrect products, failure to deliver products - and avoid using it to quickly get money back or with companies you do use.
People seem to have this idea that doing a charge back is fine, but a lot of banks won't even initiate them unless there's a good reason.
However, in the terms of a subscription service or account, companies have every right to block usage to stop people from doing chargebacks as a first step.
My advice is DO NOT USE A CHARGEBACK, unless, specifically, there's a real reason to - fraudulent activity via a company you don't use, incorrect amounts, incorrect products, failure to deliver products - and avoid using it to quickly get money back or with companies you do use.
Banjo-Kazooie
Member
4thenofunallowedposters
toythatkills
Member
Look OP, I read that entire transcript and tried to see it from your point of view but I simply can't.
How are you going to compensate me for this inconvenience?
How are you going to compensate me for this inconvenience?
somecrazymember
Banned
Lol sorry op, this thread backfired like crazy haha
Neuromancer
Member
captain_skyhawk
Member
I can see where OP is coming from and a small gesture would have been nice. 10% off your next purchase would have been sufficient in this case I think.
If you're in the US, not sure if either places, you can add funds from your mobile carrier (as an alternative to Paypal, etc). You just put the phone number, you received a text message with a pin, you confirmed the text message by putting the pin on the screen and the funds are added. Originally it allowed from Sprint and T-Mobile and a few others; now us onky from Sprint.
It was then charged to your regular monthly bill like any app purchase, same limits applied too. So if you had a $100 limit for app purchases you could only add up to $100 to PSN.
Trogdor1123
Member
Only time I've had issues with Sony customer service was over the shitty gold headsets they made. They refused my warranty claim when it was clearly an issue with construction as we all now know. Other than that though, they have always been good. I'll just never buy another Sony accessory again.
Trogdor1123
Member
Why at all? Would you be jumping up and down to help someone that just cost you money?
Which is an extremely strange way to pay for things. It's like asking for a line of credit through your phone carrier for purchases that having nothing to do with your phone service, which is a pretty damn strange thing to do imo.
To be fair sprint shouldn't be doing charge backs though, but they have every right to deny the request in the first place / insufficient funds.
Umm, how is that abysmal? The guy you spoke to first said 24 hours, probably forgetting that it needs to be a standard working day. A word of apology for that is more than enough, as it is pretty standard not to process payments on weekends.
I mean, what would you have done if the first guy said "It'll take till Monday to reactivate, due to the weekend" - Would you have decided not to pay then and wait instead? If so, what benefit would you have gleaned from that?
I mean, what would you have done if the first guy said "It'll take till Monday to reactivate, due to the weekend" - Would you have decided not to pay then and wait instead? If so, what benefit would you have gleaned from that?
I never really understood the "thing didn't go my way so i'm going to stand here with my hand out in anticipation of getting something for free" mentality
As someone who worked retail, from an employee perspective all i want to do is punch said customer in the face and from a customer's perspective i cringe at the thought of ever coming off that pretentiously
As someone who worked retail, from an employee perspective all i want to do is punch said customer in the face and from a customer's perspective i cringe at the thought of ever coming off that pretentiously
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