We're talking about spilled soup here. Why are you people going about this "move on", "get over it" business? I literally asked "should I have expected a free meal here?"
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Waitress poured hot soup on me, restaurant did absolutely nothing
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We're talking about spilled soup here. Why are you people going about this "move on", "get over it" business? I literally asked "should I have expected a free meal here?"
TimeEffect
Member
NintendoGal
Member
You've got to speak OR have someone speak up on your behalf!
I was in another state taking care of someone after their surgery. We went to a place for some dinner and the waiter spilled both a hot and cold beverage on my friend who had the surgery done. Normally I'd be forgiving of this, but #1 we mentioned the surgery first thing because of seating and small talk and #2 the waiter was less than apologetic about the whole deal.
Had my husband call them up states over, they promptly sent over chocolates, wine, and a GC as an apology. To this day, I have no idea what he said to those poor people, but wow.
I was in another state taking care of someone after their surgery. We went to a place for some dinner and the waiter spilled both a hot and cold beverage on my friend who had the surgery done. Normally I'd be forgiving of this, but #1 we mentioned the surgery first thing because of seating and small talk and #2 the waiter was less than apologetic about the whole deal.
Had my husband call them up states over, they promptly sent over chocolates, wine, and a GC as an apology. To this day, I have no idea what he said to those poor people, but wow.
Generalpsyduck
Banned
I mean all you had to do was talk to the manager. And she apologized.
VendettaRed07
Member
Squeaky wheels get the grease
Or, if you wanted anything because of it, you should have bitched and moaned until they caved. Depends on how much shame you are willing to put on yourself
Or, if you wanted anything because of it, you should have bitched and moaned until they caved. Depends on how much shame you are willing to put on yourself
Ya first thing that crossed my mind.
StopMakingSense
Member
If you complained, maybe. But you said the magic words "no big deal" and basically absolved them of any need to recompense.
ElectricBlanketFire
Member
"I had some soup spilled on me, the server apologized and I didn't complain...why didn't I get a free meal?"
I don't know what you want us to tell you.
Corpsepyre
Banned
I've seen people sue for much less. Go for it.
Subpar Spatula
Banned
This is what you clearly cannot see:
You NEVER pressed the issue.
You DO NOT get a free meal for an accident
TigerKnee
Member
What else do you want them to do?
This is why the restaurant did nothing, you didn't kick up a fuss for something that was their fault thus assumed that they didn't need to do anything since you didn't complain.
itwasTuesday
He wasn't alone.
Unless you complained I am not surprised they didn't comp anything.
A drink on the house or something would have been nice huh.
Don't some bosses at companies plan these things with the restaurant to see how you react in frustrating/wrong situations.
I mean spilling hot soup is a little different from messing up your meal, but YOU NEVER KNOW.
*Although I just read OP again and you said last day, not first day. OOPS.
I mean spilling hot soup is a little different from messing up your meal, but YOU NEVER KNOW.
*Although I just read OP again and you said last day, not first day. OOPS.
That's kinda sad when it is a situation that is a real issue. I don't complain a lot as a customer. Even in this situation, I knew she didn't mean to do it. A lot of the reason why I didn't make a big deal about it is because I didn't want to make it a bigger issue for her. I guess if I were running a restaurant and that happened to one of my customers, I'd feel like it would be important to address it in some way. The problem with the whole "squeaky wheel gets the grease" thing is that it encourages people to be bitchy. When I worked in retail, I always wanted to help reasonable customers out the most and let the bitchy customers bitch.
You said it was no big deal but you having enough concern to make a thread about it makes that come off as insincere
Dr_LucienSanchez
Banned
It warrants an apology, mainly. And he got that. Anything further than that isn't out of the question, but I don't think it should be expected.
brianjones
Member
I'm with you OP
they should have paid for something
I know accidents happen but getting shit spilled on you sucks.. gotta go home and change your clothes depending on how bad it is
they should have paid for something
I know accidents happen but getting shit spilled on you sucks.. gotta go home and change your clothes depending on how bad it is
GoldenEye 007
Member
Poured has a different connotation than spilled.
Lots of people being too harsh on OP, he said he didn't do a big fuss about it and moved on, he did not get angry or demanded anything from the restaurant.
Now, having said that, the proper thing to do would have been to have the supervisor or manager apologize in behalf of the waitress (even after she did) and offer a courtesy meal or something.
OP could have refused stating it was an accident or chosen to take it, etc, but having the restaurant's manager/sup not acknowledge the mistake at the very least is very telling of how they care for their customers, in this case... extremely poor.
Now, having said that, the proper thing to do would have been to have the supervisor or manager apologize in behalf of the waitress (even after she did) and offer a courtesy meal or something.
OP could have refused stating it was an accident or chosen to take it, etc, but having the restaurant's manager/sup not acknowledge the mistake at the very least is very telling of how they care for their customers, in this case... extremely poor.
Lmao the bolding. OP shouldn't need to press the issue to get a free meal. At the very least an auto gratuity charge should be removed. Or like a free appetizer. It's a matter of customer service, not a moral obligation.
Leave a bad yelp review OP
BeforeU
Oft hope is born when all is forlorn.
yeah that's bullshit, I understand that the mistakes happen but you should at least acknowledge it and make the customer feel better about it.
We once had a fly in our pitcher at Boston Pizza. We told them, they replaced it like nothing happened. The way they handled it, made me question if they replaced our pitcher for real or just removed the fly and served us the same beer.
We once had a fly in our pitcher at Boston Pizza. We told them, they replaced it like nothing happened. The way they handled it, made me question if they replaced our pitcher for real or just removed the fly and served us the same beer.
IdreamofHIME
Member
Netherscourge
Banned
If the waitress suggests to the manager she spilled stuff on a patron, she could get fired or docked tips.
If you bring it up to the manager, could be the same result.
She apologized.
No sense in her losing money or her job over it.
Just take some off the tip you leave. That's all.
If you bring it up to the manager, could be the same result.
She apologized.
No sense in her losing money or her job over it.
Just take some off the tip you leave. That's all.
At a good restaurant? Probably. It's one of those customer service things that goes without saying. A cup of soup or a meal is nothing if it gets a return customer or positive word of mouth.
I think the problem was you didn't complain initially, so they probably saw it as you not thinking it's a big deal.
But yeah if I was the manager of that place I'd at least give you 50% (or 100% depending how big the spill was) off the total bill, complaint or not.
Edit: Actually I'd just pay your bill, word of mouth is probably just as important for any eating establishment.
But yeah if I was the manager of that place I'd at least give you 50% (or 100% depending how big the spill was) off the total bill, complaint or not.
Edit: Actually I'd just pay your bill, word of mouth is probably just as important for any eating establishment.
AcademicSaucer
Member
Yeah, they shouldn't have charged you for the meal.
A good place would have given the meal free of charge. The server doesn't want management to know so unless you make a big deal of it I seriously doubt they heard about it. I can't really blame the server here for not wanting to get in trouble.
So I guess I would judge the place only if the management knew and did nothing but we don't know that.
So I guess I would judge the place only if the management knew and did nothing but we don't know that.
In my biased ass view because I come from an immigrant family I've usually only seen other immigrant families or middle to lower income people complain
and usually if you come from that background you carry it with you (like I do), contrast that to richer people they usually don't complain at restaurants
it's like stereotyping for how people deal with food service, interesting microcosms and shit
The restaurant sucks and should have done more to apologize. Outside of the pain of being burned, your clothes could be ruined depending on the soup, plus you look like a child or someone that just handled them until you can change clothes.
I think you handled it well, but I'd at least put the place on blast on yelp or something.
I think you handled it well, but I'd at least put the place on blast on yelp or something.
Yea, having worked in restaurants not comping your meal automatically was a customer service fail. Adding a tip onto the bill is just cringe worthy.
In this day and age where businesses can get sued quite easily it's baffling to see places drop the ball so hard when it comes to customer service opportunities.
In this day and age where businesses can get sued quite easily it's baffling to see places drop the ball so hard when it comes to customer service opportunities.
Do you think making a thread is hard? I simply made a thread to see if others would find this strange. And you think I'm insincere about what, my feelings about having hot soup poured on me?
I'm not oblivious to the fact that I would get more if I made a big fuss about it. I brought it up because I feel the restaurant shouldn't need me to make a fuss to address it. Feeling that way doesn't mean I am "insincere".
monchi-kun
Member
You're right. Title should say "Waitress spilled hot soup on me." That's my mistake.
DietRob
i've been begging for over 5 years.
If you wanted them to 'do something' you should have talked to the manager about it. I'd guess that they thought you accepted the waitress apology and didn't expect compensation for an accident.
They would have most certainly 'done something' had you made even the slightest fuss about it.
They would have most certainly 'done something' had you made even the slightest fuss about it.
PolarGamer
Member
Grow up girl. One: The soup did not burn you, so why mention it. You would probably also whine if the soup was cold, right? Two: Say something when shit bothers you.
King Tubby
Member
You should've made a bigger deal out of it if you wanted something.
Coming from an immigrant family where my parents worked mostly menial jobs, I probably wouldn't make too much of a fuss because I wouldn't want to get a working woman in trouble. Not unless I'd gotten really shitty/rude service or I was on my way to something really important.
Coming from an immigrant family where my parents worked mostly menial jobs, I probably wouldn't make too much of a fuss because I wouldn't want to get a working woman in trouble. Not unless I'd gotten really shitty/rude service or I was on my way to something really important.
That's if you knew.
If I spilled soup on a customer.. I'd tell the manager and get whatever is coming. But some might not be like this.
It sounds like he was out with a group. Many places add in gratuity if it's six or more.
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