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Waitress poured hot soup on me, restaurant did absolutely nothing
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Subpar Spatula
Banned
the thing about expectations is they're just that. you're hoping for something that you believe should happen. you even know that the way to get comp'd is to ask for it but you did not. you said everything is fine. people have been trying to tell you this. you even acknowledge it. so, like, what else is there to say? people now making jokes.
Soldiussnaku
Member
Uh... you didn't complain.
If you did, then you would have got what you wanted. Next time kick up a fuss, usually always works.
If you did, then you would have got what you wanted. Next time kick up a fuss, usually always works.
dickroach
Member
yup.
the manager either was unaware of that, or is a total dick. and if s/he was unaware the waitress is kinda dumb.
Razorback
Member
So many crazy responses in this thread.
OP you're 100% in the right here, they messed up and they should have compensated you. You shouldn't have to complain to a manager to get decent treatment. They have more to lose, you probably won't return there and you will probably tell this story to a lot of your friends. Perhaps you'll leave a negative Yelp review. It's bad customer service.
I don't understand this knee-jerk desire to force a back fire thread when it makes no sense.
OP you're 100% in the right here, they messed up and they should have compensated you. You shouldn't have to complain to a manager to get decent treatment. They have more to lose, you probably won't return there and you will probably tell this story to a lot of your friends. Perhaps you'll leave a negative Yelp review. It's bad customer service.
I don't understand this knee-jerk desire to force a back fire thread when it makes no sense.
Comments are truly bizarre! I've had desserts and dinners entirely free for a LOT LESS. Just food being undercooked is enough to get it for free, damn. Obviously you need to talk to the manager, but doing it in front of your peers could be kind of embarrassing so you did the right thing.
Next time they should pay you to eat there. Ain't nobody going to a restaurant, paying $ for being shit on.
Next time they should pay you to eat there. Ain't nobody going to a restaurant, paying $ for being shit on.
IceBringer
Banned
Would you say the restaurant deserves more flack, OP?
Straight Edge
Member
When the waitress apologized did you say "it's okay" or "don't worry about it"?
ElectricBlanketFire
Member
And the OP didn't. Hence why he didn't get anything.
smokeymicpot
Beat EviLore at pool.
I done that before felt like a dick. I offered dessert and did what ever else I could.
Clockwork5
Member
As a restaurant general manager my go to solution for this is to give them a gift card for $20 and give them my business card so they can invoice the restaurant for their dry cleaning.
It's a super simple issue to resolve. Sounds like this restaurant dropped the ball.
It's a super simple issue to resolve. Sounds like this restaurant dropped the ball.
Like a small cereal bowl.
I don't get why you and others can't get this. Yes, I know that making a scene or complaining would be more effective. You're not giving me anything new here. I see nothing wrong with having the view that a good restaurant would have taken action on their own. And the fact that they didn't indicates to me that I think they are a bad restaurant. And I shared this to see what others would expect. It's not complicated.
theofficefan99
Junior Member
I'm not anywhere near wealthy and I never complain. I would say it only depends on many factors and not just how much money you have. I would say it mostly depends on if you've had a minimum wage or service job. If not, I'd say you're 5000% more likely to be rude or entitled.
It's just soup. It's not like it scalded the OP or left them with horrible burns. They said themselves it was no big deal and didn't want to make a fuss. I don't necessarily think "whining" is the right word, but can you really be upset about not getting free stuff after you yourself insisted it was no biggie?
I don't think people are trying to force a thread backfire here. In my experience, comps are usually given out to calm down upset customers and keep them coming back if it feels like their experience was beyond redemption. OP sounds like they were a pretty chill customer and didn't make a big deal out of it, so it's weird to then be upset afterward that they didn't get anything out of it.
Having worked at a restaurant yeah, bitchy costumers a get so much stuff free or discounted. Even if you don't remotely deserve it. If you are willing to make a minimum wage workers life hell and possibly get the fired you've got it made.
Expecting a restaurant to comp a meal they spilled on you is a pretty reasonable expectation. You're talking about what people are trying to tell him, yet people who actually work in restaurants posting in this thread that said that it's standard practice to offer the customer the meal for free.
You asked "should I have expected a free meal here" and then a lot of posters told you no. It doesn't seem like you were asking a genuine question, it feels like- especially in light of your comments throughout the thread- that you want validation. You're upset and you want people to tell you you have a reason to be but you really don't.
Waitresses have it tough. They have to put up with assholes every day. Sometimes, it's really hard to always have to apologize and try and make amends when most of the time it's not even their fault. Yes, it was her fault this time but she apologized and she probably felt awful about it. She could've gone home and thought to herself "wow, that was really embarassing and I'm so glad they were kind enough to not make a big deal about it." That's your compensation for having soup spilled on you. You saved someone further humiliation. Be satisfied with that and move on.
Basically, compassion is a virtue.
You know, I was completely vindicated in that thread, right?
Straight Edge
Member
Who is "they"? A restaurant is not a person. The only person in a position to do something is the manager who couldn't read your mind.
old manatee
Banned
Well, I'm more irritated by the wording of these posters. Like, they don't have to be mean about it. That's what I was frustrated about.
I guess that's true. I would have expected the manager to come apologize though. It's one thing if a waiter drops a napkin on you but a hot soup?!
LookAtMeGo
Member
Ah. So this is why I dont have to complain.
Surface of Me
I'm not an NPC. And neither are we.
You dont find it unsettling we live in a society where you gotta be an asshole to get good service? That you cant expect a business to be decent and compensate for their mistakes without being yelled to do so? And then after the fact being called an asshole or child for not being an asshole in the first place?
lol and it always ends the same
"you guys are 100% right BUT...."
there's always that "but" added on there by OP.
still tho, I'm surprised myself that the restaurant didn't discount the meal or something. business nowadays bend over backwards for the most insignificant person. you can complain about nothing and walk out with everything but the kitchen sink.
Yeah I understand that. Phrasing is important!
Subpar Spatula
Banned
they did take action. you even said she sincerely apologized. is that not enough for you? if so, ask to speak to the manager. you are not entitled to a free meal because they accidentally spilled soup on you. that is what you do not understand.
like you even still tipped. you didn't even put up any kind of "i'm actually upset about this" front. you just assumed you deserve more for spilled soup.
True Savior
Member
Everything you described seems normal for that type of situation. Perhaps if you were a regular, things could be different.
disappeared
Banned
So fucking call the restaurant then and stop asking strangers on the internet for help.
Jesus christ.
shira
Member
Where did I mention you have to be an asshole? OP could have asked to speak to the manager or asked if it were possible to get some form of reimbursement. Being rude isn't some sort of requirement for that to happen.
IceBringer
Banned
OP, don't let people make up feel bad.
In all honesty a decent restaurant with decent service/etiquette at the very least has the waiter/waitress check up on you every now and then asking you how everything is, etc. In this case not even the supervisor or manager was doing their job as clearly something like what happened to you attracts attention and if he was doing his job he would have noticed and approached you.
You did good in not making a big fuss or getting upset/angry, you've only come to GAF to look for advise or other stories on what the proper thing to do would be (at least on the restaurant side), in this case they really needed to have someone approach you, someone with more authority than the waitress (she did all she could and apologized with empathy).
About the tip on the bill though... That could have easily bothered me and personally I would have stood up, asked to speak with the manager and informed him that I would not be paying for it, not because of the mistake of the waitress but because of the lack of supervision.
In all honesty a decent restaurant with decent service/etiquette at the very least has the waiter/waitress check up on you every now and then asking you how everything is, etc. In this case not even the supervisor or manager was doing their job as clearly something like what happened to you attracts attention and if he was doing his job he would have noticed and approached you.
You did good in not making a big fuss or getting upset/angry, you've only come to GAF to look for advise or other stories on what the proper thing to do would be (at least on the restaurant side), in this case they really needed to have someone approach you, someone with more authority than the waitress (she did all she could and apologized with empathy).
About the tip on the bill though... That could have easily bothered me and personally I would have stood up, asked to speak with the manager and informed him that I would not be paying for it, not because of the mistake of the waitress but because of the lack of supervision.
Can we please drop this "upset" angle? It's getting very tiring. I didn't complain because I could tell the waitress was honestly sorry for it. I am like 99% sure that the management knew because it was a very small restaurant and a lot of employees were around when it happened. I think the restaurant did a bad job by not proactively addressing it. That doesn't mean I am upset. I am not upset, at least not to any significant degree.
This is actually a good point. You could call the restaurant, they probably remember you and what happened. You could say how embarrassed you were with your fancy coworkers and blahblahblah (bull shit). They'll probably give you a gift card, let you eat for free.
17 Seconds
Banned
not comping the meal is pretty weak of them
complaining online about them not doing it is weaker
complaining online about them not doing it is weaker
theofficefan99
Junior Member
The waitress was probably worried that she'd get in trouble. Some cheap bosses also probably say "lol why is this meal comp'd???" I agree with the poster that said compassion is a virtue. If it was up to her she would probably give you stuff for free no problem since it's not her restaurant. But I'm guessing comp'ing something or informing the manager would probably lead to her getting in trouble or losing her job maybe. You were nice enough to say it's no big deal and she obviously felt bad about it. Sucks that you didn't get something for free but eh it's life man
i think you're a bit insecure about the threads you make, tbh
Zaraki_Kenpachi
Member
You're right, most people who don't care about something go home, post it on the internet and then argue for pages with people who don't agree with them. Drop the bullshit already, you weren't fishing for opinions, you were fishing for attention and people pat you on the back for how unjustly you were treated.
Yes, it is. I'd call them.
In fact, give me the number. I want to know what was going through their head when they charged him.
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