Edit 2: I would advise AGAINST chargebacks. Steam, PSN and others will ban your account.
You can get a refund if you buy from these companies. If you buy elseware, try to return NMS anyways and report here with successful results.
Instructions for UK refund -
You can apply for the refund as you usually do. Hopefully, I saved a lot of people some money that would be better used. Reapply if need be, select reason as bad performance or false advertising.
Open a ticket if you are denied by the automated system.
Edit 2 - A lot of people have got refunds from this post. Reapply if you were denied before. Somebody got a refund after 72 hours!!
Edit 4 - Some alleged proof from owner numbers decreasing . People are getting refunds, so reapply or open support tickets. Note - These numbers might just be a random fluctuation.
Edit 5 - For those who brought it on GOG, there is a 30 day money back guarantee. They make exceptions even if it's more than 30 days, so contact their support and they will respond.
For people who used Humble Bundle, their support is useful and might give you a refund.
Users on the thread have reported they have got refunds for PS4, as a one time courtesy, by contacting support.
Edit 6 - Thread about PS4 users getting successful refunds.. Props to /u/VALAR_M0RGHUL1S . (Some users have suggested that you might be unable to rebuy the digital edition after you refund. I can't test this, unfortunately), quote from VALAR who contacted support
Edit 7 - Users have reported being able to get refunds from Amazon if you got a physical copy. Use their chat support and explain the situation.
Hey saw what you added about not being able to repurchase the game on PS4. I actually addressed this in my post: I had read this article saying that Sony will block you from ever repurchasing a game that was refunded to you, but I asked the agent I spoke with about this and he assured me I could purchase the game again if I ever wanted to. I can still see the game in my library but it has a locked padlock icon on it now. When I select the game it tells me I have to repurchase it to play it again and then has a button linking to the PSN store to buy the game. So definitely not true that you can't buy the game again after it's been refunded. Not 100% sure since obviously I havent tested completing the transaction, but according to the agent I spoke to I will be able to buy the game again at any point. I also have the option to add the game to my basket on PSN and presumably complete that transaction. Doesn't look like I'm locked out of buying it at all. Just wanted to let you know about that!
Edit 8 - For those having issues with automated response, Open a Support ticket HERE.
Edit 11 - /u/kashmoney360
Edit 13/Final edit - Some users on Steam have been reporting that refunds happen faster/easier if you refund directly to Steam wallet, rather than PayPal or CC. Good luck everyone, going to bed now :).
PSA: PC owners, if you've played with the experimental branch, Steam only keeps a tab on the normal branch. I played only 1 hr on the normal branch and 8 on the experimental. My refund ticket displayed only the normal branch playtime.
Some users have reported that this is different for them, so YMMV.
File complaints -
And press email us. I did this, I got refund my UK PSN order a few days later.
Alright, after doing a bit of research I redesigned the tutorial around filing a complaint to the FTC. I think this has a much better chance at actually doing something. Again, let me know if I got anything wrong or if anything needs to be changed. Also, feel free to reformat or make changes yourself and PM it to me. As far as I can tell it's almost identical to the econsumer.gov process that I posted for those outside of the states. I looked into econsumer.gov and it is legit and is in fact related to the FTC.
If you are in the EU or elsewhere click here! I redesigned the other tutorial for out of state only and the econsumer.gov website.
If you are in the US start here, Federal Trade Commission Complaint Assistant.
Select Internet Services, Online Shopping, Computers.
1 Getting StartedDid you experience any of the following? Please select all of these that apply:
read and continue
2 Complaint detailsHow much did the company ask you to pay:
Whatever amount you paid
How much did you actually pay the company (total amount obtained by the suspect/subject):
Jowever much you paid
How did you pay the company:
Whatever you paid with
How did the company contact you:
I put "internet website" not sure if this should be "I initiated contact" instead.
When did the company first contact you (mm/dd/yyyy):
I left this blank
How did you respond to the first/initial contact:
Company Representative First Name:
Company Representative Last Name:
Company Representative Title/Position:
3. Company DetailsCompany Information
*These are as best as I can figure, I don't live in the UK and have no idea how addresses work there.*
79 WALNUT TREE CLOSE
Couldn't find this.
Don't know what to put here
Company Email Address:
Company Phone Number:
Left this blank
4. Your InformationFill in your info
5. CommentsAdditional Information
*I had my wife type this up since there was a character limit and she is a journalist who always complains that I am not succinct enough. I don't know how these websites handle copy pastes so if you use this then maybe change it up a little bit by adding something of your own.*
For the past several years Sean Murray of Hello Games discussed his company's game, No Man's Sky. At gaming conferences, talk shows, other venues and media outlets he repeatedly gave information about the game, revealing more and more about No Man's Sky. After the games release a few weeks ago, it became glaringly apparant that he had blatantly lied about many features, inlcuding some key features of the game, as shown in the videos of him below. What has been presented about the game by Sean Murray for the past several years, and the information from Hello Games website is blatant false advertising. The game is not as described, and this company has repeatedly lied and continues to lie about the true contents of their product. This is a list of a lot of the missing features that where advertised and sources from when they where advertised to be there: https://archive.is/OCNdQ
There may be questions around what "purchasing" a game may mean in terms of a "license" or whatever, but I don't think that's totally relevant. That games don't come with proper warranties and proper refund policies seems to be more of a relic of days when it was easy to copy software, rather than some well thought out policy that's beneficial to the modern market (particularly to the consumer side obviously).
Even when I only "rent" some kind of non-gaming product, I'm pretty sure that I almost always have a right to a refund if the product is defective. So in the case of No Man's Sky, does it matter that it didn't come with a warranty? I can't even remember having this discussion with any other purchase category. My movie ticket doesn't have a real manufacturer's warranty that I know of, but if the movie starts stuttering half-way through the flick, I'm pretty sure I could get my money back easily. If I buy a Dyson vacuum, yeah I guess there's a warranty, and I've never really had a problem refunding a defective appliance. If I buy a eBook from a storefront, I feel pretty confident that if my book was missing pages or started crashing my eReader, I can get my money back. If I buy a paperback, and it was missing pages or the pages were miscut so as to be unreadable, I'm fairly sure I can get a refund. If I order a dinner, and the food is undercooked or missing part of what was advertised, I'm fairly certain I'll be compensated.
The game was (possibly still is) arguably hugely defective. Like I've said in other threads, the game crashed for me more than any other game on PS4. Not just individually, I think it may have crashed more than the rest of my games combined. I felt pretty entitled to a refund. If this were a defective DVD, book, meal, computer, pair of shoes, or practically another other purchasable item, this conversation wouldn't have gone on so long. This whole debate around refunds seems to only come up with video games because of people's unhealthy relationships to developers and games and the disgusting amount of corporate ballwashing that goes on with gaming products.
I don't give a flying shit if they lose money off my refund, that's their goddamn problem.
Devs aren't our friends.
We don't owe them anything.
The shmucks should sell an actually functioning product next time and not lie out of their goddamn asses about what the product entails.
End of discussion.