Last week I fell victim to a spam/phishing attempt on Steam, along with a few other people on my friend's list. This seemed to be part of a widespread malware attempt, as detailed here: https://blog.malwarebytes.org/fraud-scam/2014/11/rogue-scr-file-links-circulating-in-steam-chat/
Anyone who clicks that link (which still works, by the way) will then have that message relayed to everyone on their friend's list.
I ran the usual steps, including changing my password and running antimalware software. I didn't have any credit card info up either, so everything seemed okay.
Until I later realized that all of my Steam inventory items were gone: my cards, my coupons, my badges, Bill's Hat...
As seen here, all of my items were traded to this individual, who as of this writing has made no attempts to cover his tracks. His account is still active, and his one Steam group seems to be comprised of similar douchebags who want to scam people. He has made no attempts whatsoever to hide his tracks: http://steamcommunity.com/profiles/76561198157835106
It has been one week since I sent a support e-mail to Valve using their Steam Support site. So far I have received no assistance or responses whatsoever beyond the automated confirmations every time I add to the growing support conversation.
I've been told by several people that Steam Support is infamous for being incredibly unreliable. I wanted to bring my plight to GAF's attention in the hopes that this may get some public exposure. If by some chance it leads to Valve expediting their investigation, then it'll be worth it. Otherwise, it can serve as a warning to others who use Steam on a daily basis.
Anyone who clicks that link (which still works, by the way) will then have that message relayed to everyone on their friend's list.
I ran the usual steps, including changing my password and running antimalware software. I didn't have any credit card info up either, so everything seemed okay.
Until I later realized that all of my Steam inventory items were gone: my cards, my coupons, my badges, Bill's Hat...
As seen here, all of my items were traded to this individual, who as of this writing has made no attempts to cover his tracks. His account is still active, and his one Steam group seems to be comprised of similar douchebags who want to scam people. He has made no attempts whatsoever to hide his tracks: http://steamcommunity.com/profiles/76561198157835106
It has been one week since I sent a support e-mail to Valve using their Steam Support site. So far I have received no assistance or responses whatsoever beyond the automated confirmations every time I add to the growing support conversation.
I've been told by several people that Steam Support is infamous for being incredibly unreliable. I wanted to bring my plight to GAF's attention in the hopes that this may get some public exposure. If by some chance it leads to Valve expediting their investigation, then it'll be worth it. Otherwise, it can serve as a warning to others who use Steam on a daily basis.
