I just double checked, you guys are right. The default setting is it requires a password, then it's insant purchase anything for 15 minutes before it requires a password again.
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People accidentally buy stuff on PS4; Sony does not offer refunds
- Thread starter toythatkills
- Start date
I just double checked, you guys are right. The default setting is it requires a password, then it's insant purchase anything for 15 minutes before it requires a password again.
manueldelalas
Time Traveler
What if your little baby buys 4.000 dollars in DLC crap or extra lives in some game (shit like this has happened on iPhone I think)? Stupid hypothetical example, I know, but you would definitely call Sony to ask for a refund, and you would definitely be pissed if they didn't refund you.
Err dude. Obligated in our case literally means they must do something, not it is in their best interest to do something.
Air Zombie Meat
Member
I guess I just don't see the harm in this one time refund. If they go on to do it again after this, then deny them a refund. It's a gesture of goodwill, something which all good customer service should be able to do.
As for all this talk of abuse, if the person hasn't installed or played the game before asking for a refund, who is getting abused? Obviously it's different if someone bought a game, played it and then asked for a refund but thats not the case here.
no use arguing. they won't get it. it's sad.
That is not what obligated means.
You'd probably be pissed, but with what right? It would have been nice if they did, but there is no reason for them to do it and you'd only have yourself to blame.
Yes, they could always do a gesture of goodwill. But we don't know how the guy from the OP explained it and why the support guy decided not to refund.
Cbajd5
Member
I can cherry pick when it's a clear typo. It syncs to the PS4, it cannot sync to the PS3.
It's not even a warning, it's to inform people that the controller can't wirelessly sync with a PS3 so they don't waste time trying to do so.
Anyways then, in your insanely hypothetical case the controller still shouldn't have purchased the content since it wasn't connected to the PS4 by USB and it can't sync to it wirelessly. They are still obligated to give them the refund since apparently the console made the purchase on it's own.
LiquidNarwhal
Banned
#Murica freedom is a wonderful thing, I believe everyone is entitled to their own idiocy as long as it doesn't harm me.
ethomaz
Banned
Sony won't lost consumers due that... the better question is how Sony will know if the guy is being honest or just trying to change the content after use?
I will try and if Sony refunds me I will be happy... if not then I will blame myself and learn a good lesson over that.
I can expect other people to fix my own mistakes... I have to deal with it... if somebody helps me better but I can't blame anybody that didn't want to help me fix my mistakes.
in this day and age, everything is someone else's fault.
When you want to use the DS4 with your PS3, you cannot have that DS4 already synced with a PS4 or bad things will happen, and has happened.
Who ever said the support page is invalidated? Yes there is one and yes they make it clear that if you want to connect your DS4 to your PS3 via USB it cannot be synced to the PS4 via bluetooth. You can cry "typo" all you want, but thats what it says and from the last edit date, its been like that for over two months now.
As far as defending sony goes, the only thing their at fault here for is not enabling password authenitcation by default. There isnt much you can do about the DS4 controlling both the PS3 and PS4 since the PS3 sees it as a generic USB controller.
As others have stated, the only way to remedy this is to either take out PS3 support or take out the ability for the DS4 to charge through anything other than a PS4, both of which would see far more outrage than this.
Nephew confirmed its default to confirm
striferser
Huge Nickleback Fan
This is interesting. Feel sorry for the user who accidently buy Fifa and Battlefield 4.
But yeah, this kind of case is unique, and i'm sure Sony didn't think of this scenario, or they set it as unique case and rarely happen.
Sony might give refund for goodwill, and probably give a warning in case this kind of stuff happens again.
But yeah, this kind of case is unique, and i'm sure Sony didn't think of this scenario, or they set it as unique case and rarely happen.
Sony might give refund for goodwill, and probably give a warning in case this kind of stuff happens again.
I agree about the one time refund and if they do that's great. I just don't really believe it's not the case.
Yes, it does.
Probably not over this but it costs Sony nothing to refund mistaken purchases, balanced against the possibility of losing customers.
AyaisMUsikWhore
Member
So giving the option.... is what exactly? My password is long so I hate typing it. However I don't have my CC info on my system. So am I wrong for not being many that is responsible on what I want my information and how I would like to protect my purchases. Because it being on by default doesn't mean the issue goes away.
ChrisMahoney
Banned
Sony will certainly lose consumers who feel cheated by Sony. Why does McDonalds trust they didn't give me a hash brown when I tell them and they give me a free one with no proof? Because it's better to make the customers happy and not lose their business and take the relatively low cost of fraud.
LiquidNarwhal
Banned
Again, if you don't wear your seat belt than how can you complain when it doesn't save you? Freak accidents occur and such is the point of safety nets eg. two consoles being controlled by one controller. I'm not saying I have no empathy, but that a little bit of precaution should have been warranted. If you choose not to use safety features specifically implemented to save you from things like this happening, how can one ever be expected to take responsibility of their own faults?
Cbajd5
Member
But you can, which has happened. If you/they were saying the user shouldn't have it synced or bad things can happen then it should say "Users should not have their DualShock 4 synced to a PS4 system via Bluetooth while connecting the DualShock 4 to a PS3 system via USB." or something to that effect. They should not be saying that it can't happen when it obviously can.
See above, what that sentence currently says only states that it is impossible to sync a DualShock4 with a PS4. Which is wrong, as any reasonable person can attest to, thus it is a typo.
If you are unwilling to accept that it's a typo then they're also at fault for letting the DualShock4 sync to the PS4 via Bluetooth since that support page says it's impossible.
They can also easily disable purchasing or at least force password authentication when the DS4 is plugged into something other than the PS4 it's controlling via Bluetooth. As I stated earlier.
Sony gaf am i rite?? Dear god.
Which is surprising that they still have that feature in place since it just got them into some trouble. But that's neither here nor there, it really should be password protected from the get-go. Xbox is an offender too (at least the 360, I don't own a bone yet) but the PS4 does something so dumb IMO in having it so that all the prompts are first and foremost on the download, buy, confirm buttons from the get-go meaning that if the system gets into the store, spamming the X buttom means you are making a shit-ton of purchases.
As I said, legally Sony doesn't need to do anything but it Twitch Plays Buying from PSN could incur a huge debt with your service in mere minutes with no frustration then I think there is an issue that needs to be addressed. I don't think the controller thing is really something that needs to be fixed by Sony because I believe the DS3 could do the same thing when I had it in my computer but at least assist your customer with safeguards against unwanted purchases then you have more of a case to put it on them if they disabled that.
I just find it so intriguing that people have come to expect brick and morter stores to do refunds but digital media is some taboo when it comes to the same policies. Both can be mistreated which is why the stores should be allowed their discretion when it comes to returns but for something small like this, I don't see why its an issue especially if the person has never tried to return something before. You're looking for the habituals that are gaming the system not the regular folk.
AyaisMUsikWhore
Member
You know, we had a similar thread with Microsoft in it and the same exact shit was said. But you know given your reputation... I don't think I need to continue.
So basically what your saying is no matter the situation, mistake or no mistake, even if it cost them money, just to save face, just to make ALL customers happy they should give a refund to everyone. Come on dude, it doesn't work like that.
Come the fuck on.
I'm glad you are an intelligent human being, you are not the average and stop comparing others to yourself. If the option is on in the first place then the customer has to choose to take it off, giving Sony better standing in matters where they feel they should not give a refund. It's simple, stop adding unneeded complexity.
Good customer service and PR will make more money than hardline stances against fraud everyday of the week.
ChrisMahoney
Banned
No, I'm saying Sony representatives should make decisions in order to make customers happy. Sometimes it's ok to do something extra that's not written in policy, sometimes it's not. It DOES work like that in the real world. Managers make decisions on a case by case basis all the time. That's why you be NICE when talking with a manager about a problem.
Hilarious coming from you.
sandkiller
Member
Nominated to the Darwin awards
Clockwork
Member
I would argue that the average consumer would not expect their DS4 controller to operate with the PS3 anyway. Especially since the only means to do so is to connect it via a restrictive USB cable when the normal means to connect modern console controllers is wirelessly.
The entire situation is beyond normal/average.
You can connect other USB controllers to the PS3 too. It doesn't mean Sony intentionally designed that functionality to occur (even for DS4) and it's really just a byproduct of utilizing standard hardware/software protocols. Just because Sony addresses it in some documentation does not mean it's an endorsement/promotion of said use. I think it is just an FYI as some people will likely attempt such usage and/or have questions.
NullPointer
Member
Because it was a simple mistake? Because this wouldn't even be possible with physical goods but if it did somehow happen a person could always walk back into the store and return the unused goods for a refund? Because it would make for a positive customer service experience?
Why not?
Precaution? Sony said that the DS4 works with the PS3, and doesn't work with certain games. That's the end of it for most people. No one thought something like this was possible. And it is possible because Sony has a store and policies loose enough that a random yet simple assortment of button pushes can buy product, and Sony did not clarify that the DS4 would still transmit to the PS4. The agency of the consumer in this situation is using the device as intended with a game purchased and played on a Sony console.
Your analogy doesn't hold because seat belts protect against loss of life, and is a passive option. Most people know that wearing a seat belt is a good idea, whereas not many people would know that the DS4 could control two devices at the same time. It's not a matter of a consumer using an untested and non-recommended device, Sony specifically says the DS4 may be used with the PS3, and in what capacity.
Even forgetting all that, Sony would be remiss to not grant this refund and tell the consumer "tough shit." They are in the people pleasing business. They do what we consumers demand, and let them get away with.
Works like that for Amazon. And Apple.
It is impossible for a DS4 to sync to a PS4 if it is plugged into a PS3 or PC first.
What isn't impossible, and the basis for this thread, is that the DS4 was sync'd to the PS4 first which made the DS4\PS4 connection the primary connection. The DS4\PS4 connection will always be the primary connection and will always take priority over any other connection.
The wired connection to the PS3 wasn't between a DS4 and the PS3, as that is impossible, it was between a generic USB controller and the PS3.
The only way for Sony to "fix" that would be to prevent the DS4 from reporting itself to a PS3\PC as a generic USB controller, however, that would piss a lot more people off then what this incident is doing.
Cannot also has the meaning of forbidden, not permitted to.
AyaisMUsikWhore
Member
Let's be real. People will complain if it's on or off. This isn't the case of whether or not it should be there or not. It is point blank. It doesn't matter if Sony had the standing in the argument to see that he had password protection and took it off. He would still want a refund because of the fact that the DS4 or Sony didn't specifically say that it can control both consoles at the same time. At which this argument would stay in place. Since the protection is there and it possibly isn't his first purchase on PSN, it is still not Sony's obligation. But it wouldn't hurt to give him the refund.
SmokedMeat
Gamer™
Test it out. But $60 worth of digital games and then after they're downloaded to your system tell them they were bought by accident and you want a refund.
Cbajd5
Member
Then Sony owes them the refund because the DS4 was working with the PS3, which is apparently impossible. So they can assume the controller they're using is not a DS4, since it doesn't work with the PS3 according to you. Thus the user should have been able to reasonably assume the controller wouldn't be controlling their PS4 since only DS4s can control PS4s wirelessly.
In that case it's Sony's fault for forbidding something they purposely enabled the controller to do. If they do not want users using their DS4s wirelessly with their PS4s they can disable it, just like they did with the PS3.
LiquidNarwhal
Banned
It's like you refuse to comprehend what I've typed, the caution or the seat belt of my analogy would be a password.
Oh its possible. You will have to escalate a lot, not piss them off and wait a few weeks, but it is possible
AyaisMUsikWhore
Member
I'm going to call BS on this because the guy and his nephew got a refund, that wasn't blazing media nor PR lines. Even when Sony has awesome customer service situations that are even more complex than this they don't get recognize... But leave it to someone, the one person who didn't have their way because of specifics and we have a 19 page thread about the rest of us being ignorant because we all didn't experience or expect the same thing.
Yes and this is a rep by rep basis. There was a thread about an Amazon rep who didn't want to give this guy a refund for his purchase, so happen that he talked to another rep and got the refund and a coupon code for the inconvenience. So does that mean Amazon customer service was good or bad because that one rep was willing to the extra mile and the other wasn't?
Because they never told people to use a DS4 on a PS3. Because you can setup your PSN to not buy shit unless you enter your password. Because there's no proof that this is what really happened other than people's word.
If Microsoft did this they would be in the right as well. -10 points for consumer stupidity.
The PS3 can't tell it is a DS4 that is currently synced to a PS4 and hence accepts inputs just like it does with any other generic controller. It is impossible for you to sync to a PS4 after you connect to a PS3. If you already have a connection to a PS4, the PS3 cannot tell that the DS4 has another connection and hence 1 controller now controls 2 systems. Its not a technical fault its how the controller and the PS3 works.
Aaaand I'm out. Many in this thread being purposefully obtuse.