So Nintendo's website isn't very clear on how to really setup a repair and not just get useless tips on how to make it better, anyone know how to really setup a repair?
I been trying to do it from this page but it not working out.
http://en-americas-support.nintendo.com/app/answers/detail/a_id/8261
Same situation, in France too. The sync issues were really bad this week end ... How did you contact Nintendo France ? From the website ?About to send back my left JC to Nintendo today. I'm in France. They only asked for the JoyCon and announced 10 to 15 days before I have it back. No disconnections but random input drops 2 meters away from the dock.
Same situation, in France too. The sync issues were really bad this week end ... How did you contact Nintendo France ? From the website ?
For what it's worth, I called them in NA yesterday and was able to arrange a joy-con only repair, no system. Was offered expedited shipping for free and is supposed to take only a few days. Will report with the results when I get it back!
Update: Shipped mine Tuesday, received it back on Monday. From my casual testing so far, I don't feel like it's quite as good as my Joy-Con R, but definitely an improvement over before sending it in. Better, but not perfect. This is for my left one.
So it's a manufacturing issue? Couldn't find a thread on it.
For those of you with perfect joycons or repaired joycons, do they work behind your back?
Yep. I did. Seamless. Took 8 days door to door. Works flawlessly now.Has anyone living in Canada tried sending back a joycon yet? Wondering if the process is seamless, and fast like in US.
I exchanged mine at EB before the 30 days were up, hoping I'd get one from a better batch, but same issues (as I figured) so I'll have to sent to Nintendo to fix.
I wonder how many repair requests they have received.
For those of you with perfect joycons or repaired joycons, do they work behind your back?
So I took a gamble and tried to set up the repair while I was away from my Nintendo Switch (I know, unlikely).
The CSR asked for the serial number and said they need to troubleshoot the situation first. I then asked him, isn't this a well known issue with the Switch. He told me there are no known hardware problems with the switch and it sounds like my problem might not be the problem that is currently affecting the joycons.
Anyway, I just thought that was hilarious.
Just got reminded of my post here that i forgot because the thread got bumped. The new joy-con i purchased still had the connection issue on the left controller, so i just said fuck it and did the foam fix myself because it was easy enough. Works fine now.
For those of you with perfect joycons or repaired joycons, do they work behind your back?
Just got reminded of my post here that i forgot because the thread got bumped. The new joy-con i purchased still had the connection issue on the left controller, so i just said fuck it and did the foam fix myself because it was easy enough. Works fine now.
So there's still no guarantee that a new pair will work correctly? Just great... I was going to buy a second pair when I send my current left joycon in. But now I'm not so sure.
Is there a tutorial?
So there's still no guarantee that a new pair will work correctly? Just great... I was going to buy a second pair when I send my current left joycon in. But now I'm not so sure.
Probably not, but how can you even return it so long after buying it?Dusted off the Switch last night after a few weeks of disuse and bought Kamiko with some eShop funds I had.
The left joycon delay issues hit me like a ton of bricks, ugh, I had forgotten all about it. The character I was playing was walking in directions I was no longer holding. How annoying.
Any word on whether or not stock I find in stores is fixed yet? I'd honestly rather just do a return and exchange to get a working left joycon at this point.
Probably not, but how can you even return it so long after buying it?
Finally called yesterday and set up a return.
Just to double check, for people in NA (I'm in Ohio) the shipping label they gave me is going to United Radio Inc. in East Syracuse NY.
Does that sound right?
It does say "NOA Repair" under description.
I just sent mine in. Dropped it off Tuesday, arrived, repaired, shipped back Wednesday. Received it Thursday. Mine went to United Radio in Syracuse.
Played ~12 races or so of Mario Kart with the repaired joycon and didn't experience the issue at all.
I would purchase the pair of blue joycons, swap the left one with mine, and return them as defective, which isn't a lie. Retailer returns the joycons to Nintendo and gets refunded.
I just sent mine in. Dropped it off Tuesday, arrived, repaired, shipped back Wednesday. Received it Thursday. Mine went to United Radio in Syracuse.
Played ~12 races or so of Mario Kart with the repaired joycon and didn't experience the issue at all.
Guys, the tablet itself can be the issue too.
Had my right joycon sent twice because it worked like shit , this was after having my left one repaired .
Both times they told me red joycon was fine, but it wasn't working properly. So had to send in the switch tablet and they replaced it for a new one.
The same right joycon works perfectly now in the new unit , alongside the Left one, so it seems it was the tablet which sucked, not the controllers -at least not the right one-