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CrashPlan ends consumer/home backup service

G

giga

Member
Today we announced our decision to no longer offer the consumer version of our product, known as CrashPlan for Home. We will honor all of our existing agreements with consumers, but we will no longer renew any consumer subscriptions, nor will we sign up any new consumers for Crashplan for Home.

This is not an easy course of action for us at Code42 for a couple of reasons. First, we have consumers who love our CrashPlan for Home product and trust us every day to protect their personal files. Second, our number one core value at Code42 is “Put the Customer First” and our announcement today may seem to be at odds with that. But, it is precisely this core value that led us to the strategic decision to focus on business customers. And, in order to serve businesses well, we need to prioritize their needs–which have diverged from the needs of the consumer.

We want you to know that we are doing everything we can to help our consumer customers make the transition with all the support they need. First, we will honor all existing CrashPlan for Home subscriptions and the data we store for consumers will remain protected. Second, we are offering a choice to transition to either our CrashPlan for Small Business product or to our preferred third-party consumer backup provider, Carbonite. All the relevant information consumers need regarding this transition can be found on the Consumer Information Page.

This decision does not impact our existing relationships or technology offerings with enterprise companies, organizations or small businesses. In addition, we are not selling or transitioning any of our proprietary technology, our software platform, the CrashPlan brand or other intellectual property.
Click to expand...

Time to switch to Backblaze y'all.

https://blog.code42.com/data-protection-needs-diverge/
 
Z

zephervack

Member
Wow, similar to what happened with LogMeIn.

What a shame, I had peace of mind about having all my stuff backed up there, they were the cheapest around, gonna be hard to find a replacement at that price.
 
S

Stumpokapow

listen to the mad man
Second, our number one core value at Code42 is “Put the Customer First” and our announcement today may seem to be at odds with that. But, it is precisely this core value that led us to the strategic decision to focus on business customers.
Click to expand...

This is truly an ugly PR statement.
 
S

Swig_

Member
Damn, I was planning on using CrashPlan for backup once I got my NAS up and running. Gotta find something else now.
 
K

Kuga

Member
I'm glad I have a NAS to help out with my backup plan. Veeam Endpoint Backup does incremental disk images -> NAS storage -> NAS replicates files to cloud storage.

Doesn't even need to be a cloud backup as long as a reasonably up-to-date copy is "off-site".
 
R

RuGalz

Member
I guess they just want to increase prices. $10/mo is essentially 3-4 dollars increase?

I still have 6 months subscription and they are giving existing Home user 2.5/mo for 12 months so I guess I have 1.5 years to decide if I want to switch. Carbonite sounds bizzare that it care about file type.
 
J

John Caboose

Member
FUCK!

What the hell am I going to switch to now...


Edit: I'll check out Backblaze. What a drag. I guess it was time to switch anyway...
 
tkscz

tkscz

Member
Second, our number one core value at Code42 is “Put the Customer First” and our announcement today may seem to be at odds with that. But, it is precisely this core value that led us to the strategic decision to focus on business customers.
Click to expand...
Hmm... I wonder if this has anything to do with GE dropping them recently?
 
D

dallow_bg

nods at old men
These punks. No wonder they've been spamming me with emails to "upgrade" to their small business plan recently.

Going to move, and get a refund on the remainder of my sub.
 
Jag

Jag

Member
I recently quit Crashplan. Haven't been happy with them for awhile. Went back to using a separate physical hard drive.
 
K

KernelPanic

Member
Ugh I was just going to sign up for this as I lost my drive a while back with no backup:(

Will have to look at Backblaze or Carbonite I guess.
 
S

ShowDog

Member
Hopefully nothing happens to Backblaze.

More people need to sign up for Backblaze. People without media servers.
 
S

shockdude

Member
Kuga said:
I'm glad I have a NAS to help out with my backup plan. Veeam Endpoint Backup does incremental disk images -> NAS storage -> NAS replicates files to cloud storage.

Doesn't even need to be a cloud backup as long as a reasonably up-to-date copy is "off-site".
Click to expand...
Months ago I was deciding between Veeam and Crashplan for free local backup, and settled on Crashplan since I figured it'd have better long-term support.
Welp. Gonna set up Veeam later this week.
 
W

Walter White Walker

Member
Put the customer first is by far the most important value at our company. Oh God, not you...this other far more important customer that isn't you is our most important priority.
 
T

TimmmV

Member
Crashplans software would grind my gaming pc to a halt, even though it was brand new at the time, switched to backblaze and had 0 problems so far. Would also recommend for people now looking to switch
 
E

Earthbound64

Banned
Stumpokapow said:
Second, our number one core value at Code42 is “Put the Customer First” and our announcement today may seem to be at odds with that. But, it is precisely this core value that led us to the strategic decision to focus on business customers.
Click to expand...
This is truly an ugly PR statement.
Click to expand...

"We focus on customers. Just, some customers matter more than others, and some customers don't matter at all."
 
D

dallow_bg

nods at old men
IDrive is looking good.
One account, multiple computers, and allows for external drives.

2TB limit though, but I think I may be under that.

I don't know, we'll need to research this weekend.
 
S

shandy706

Member
Great!! /s

Looks like I'll have to find something else. I have like 20 years of pictures/data backed up with them off one PC.
 
entremet

entremet

Member
Stumpokapow said:
This is truly an ugly PR statement.
Click to expand...

Software is at a tricky time right now. No one wants to pay or they want it cheap and it seems SaaS models are the most common now. We saw the 1Password backlash and now DayOne is going SaaS. Same with Ulysses.

Seems everyone is more in love with B2B pricing models and consumer centric pricing models are harder to sustain.
 
M

Marty Chinn

Member
For someone who uses CrashPlan with a Synology NAS, I'm not seeing other viable options. Backblaze wants you to use their cloud storage which means they charge per TB of storage and charge you for anything you need to download off their storage. That's $5 a TB roughly. If I'm going to pay $10 a month anyway, I may as well use CrashPlan still which gives me unlimited storage.

Can someone suggest a viable alternative? So far it just looks like I'm going to have to take the price hike which really is what this is. You can still get the same service you had before, you just have to pay $10 a month instead of $5. Plus migrating to a new service when your ISP gives you a datacap doesn't help either.

TesUsa said:
My advise, just buy a QNap or Synology NAS and a couple 1TB WD reds
Click to expand...

It's not an either/or situation. You're supposed to have both.
 
L

louiedog

Member
TesUsa said:
My advise, just buy a QNap or Synology NAS and a couple 1TB WD reds



RAID, not really a backup but it protects against failed drive(s)
Click to expand...

Not going to help if there's a fire or theft. A cloud backup on top of the NAS is still a good idea.
 
D

dallow_bg

nods at old men
Just got their email. They suggest Carbonite as an alternative with a 50% offer.

TimmmV said:
Crashplans software would grind my gaming pc to a halt, even though it was brand new at the time, switched to backblaze and had 0 problems so far. Would also recommend for people now looking to switch
Click to expand...

I noticed this as well, not with gaming but general computer use.
Sometimes it'd really ramp up the cpu usage and fans.

TesUsa said:
RAID, not really a backup but it protects against failed drive(s)
Click to expand...

lol
 
C

captive

Joe Six-Pack: posting for the common man
TesUsa said:
My advise, just buy a QNap or Synology NAS and a couple 1TB WD reds



RAID, not really a backup but it protects against failed drive(s)
Click to expand...

1 its not really a backup 2 it may not protect against failed drives, 3 what if you get a power spike that kills that machine? 4 what if it catches on fire?
 
Z

zephervack

Member
TesUsa said:
My advise, just buy a QNap or Synology NAS and a couple 1TB WD reds



RAID, not really a backup but it protects against failed drive(s)
Click to expand...

What if your house catches fire, flood, someone steals all your hardware?

I really need the peace of mind of offsite storage, but yeah Crashplan was the only one that I could justify price wise, I guess its back to risking it.
 
G

gblues

Banned
Fuck me. I've got years' worth of stuff on CrashPlan. I'm probably going to have to upgrade to a business account.

The biggest selling point for CrashPlan over other cloud backup services is that they keep deleted files indefinitely. Meaning, I could upload large files and delete the local copy, and still be able to re-download the file at will.

At the time I signed up, no other cloud backup provider offered that.

I don't want to go to Carbonite. I'm pretty sure they still don't offer the above feature, and it would require me to violate my "don't buy things advertised on AM radio" rule. As far as I'm concerned, they're in the "shitty provider of a legitimate service" club along side LifeLock and Bose.
 
M

mattp

Member
crashplan had a HUGE bonus over backblaze

say you're backing up multiple external drives to backblaze. and run out of usb ports. if you disconnect one of those external drives for longer than 7 days(or something, i forget the exact #), backblaze deletes your backup

crashplan lets you flag every backed up drive to keep it, even if you disconnect for long periods of time

edit: woops, someone beat me to it
gblues said:
Fuck me. I've got years' worth of stuff on CrashPlan. I'm probably going to have to upgrade to a business account.

The biggest selling point for CrashPlan over other cloud backup services is that they keep deleted files indefinitely. Meaning, I could upload large files and delete the local copy, and still be able to re-download the file at will.

At the time I signed up, no other cloud backup provider offered that.

I don't want to go to Carbonite. I'm pretty sure they still don't offer the above feature, and it would require me to violate my "don't buy things advertised on AM radio" rule. As far as I'm concerned, they're in the "shitty provider of a legitimate service" club along side LifeLock and Bose.
Click to expand...
 
TheContact

TheContact

Member
zephervack said:
What if your house catches fire, flood, someone steals all your hardware?

I really need the peace of mind of offsite storage, but yeah Crashplan was the only one that I could justify price wise, I guess its back to risking it.
Click to expand...

Replicate the nas backups to like amazon then ?
 
QuantumZebra

QuantumZebra

Member
I implemented CrashPlan Pro for my company's backups and it is godlike.

I pray they stay the course. $10/server for unlimited backups (file level and differential/incremental) is insanity.
 
D

dallow_bg

nods at old men
Yeah, so it's a price hike essentially as Marty stated.
It'd be much easier to stay with Crashplan as other unlimited storage options are... limited and similar in pricing.

From their email, you can stay on your sub until it expires, for which they've extended it by 60 days.
And then get 75% of the regular price for a year of their small business plan.


jiji said:
The NAS is the backup for drives attached to my laptop. It's a RAID 5 setup.
Click to expand...

C'mon now.
 
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