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IGN's on their defective PS4 [Up: Sony - less than 0.4% of shipped units affected]

Why is this still going. And now I'm reading SDF and stuff?

It almost pains me to ask but do people seriously think that normally all products, in particular new mass-market high-tech products, have a 0% failure rate?

It's almost like you have never bought something and it arrived either broken or it broke within the first times of usage. Guess what, that's not a design flaw. That happens because production is and cannot be perfect. Not to mention random event like transport conditions. That one console out of 500 not working? Yeah, that's the one that fall from the pile to the floor once.
Something like this has nothing to do with e.g. RRoD. Not only because of the higher failure rates but because that's a design flaw which materializes itself over time&use.

What happens when something breaks day one? You return it and get a replacement. That's how it works for every product imaginable and it's not a big deal and just an annoyance. But someone HAS to be the unlucky one, it always has been like that.

It seems Sony giving a number actually makes people more paranoid here, as they apparently can't comprehend how low 0.4% or whatever the fuck the real number would be is. Maybe they should give numbers from PS2 etc. when people didn't even know there were consoles breaking on day one unless it happened to you. Maybe then they realize there is no need for panic unless they already panicked back then as well. (and btw, the fear is... what?.... of replacing a product for free?)


But I must say, this will be fun when we have the same thread about 10 bricked XB1 consoles...

common-sense-e1302495226830.jpg
 

Smo21

Member
Nobody is claiming that. People are claiming that 54% of all 360s didn't brick on day one, which is correct. Many 360's took months or years to finally RRoD, so comparing the percentage of 360 failures after four years to the percentage of PS4s that bricked after less than a day of use is ridiculous.

If its gonna break I'd rather it be during the warranty and I wait a month than it break outside of warranty and I have yo shell out more money. Its shitty either way tho.
 
If it's true there are 4,000 PS4 in the wild right now, 0.4% means a total of 16 units are having issues.

16 out of 4,000.

16 people... 16

tumblr_m141jal8Bj1rn95k2o1_500.gif


ALSO keep in mind - many of those units were used leftover units from tradeshows that were re-boxed and given away to the press for free. Units that were locked up in plastic cases and cabinets and played to death for HOURS on end.
 

TheKayle

Banned
i think sony risk a lots in the design of the console imho. Is really really tiny to be the "first" of a new gen...i know sony are good hw designer...but still i see this like a risk
i mean is even more little than of the first ps3 slim...
i hope this type of issue will not end to be more
 

kurbaan

Banned
What? So the Iphone 5 that sold five million in first weekend, you´re telling me that rougly a hundred thousand of them broke on the first day? Weird how i never heard of that.

Thats now how it works. Those % defective rates are over the life of a product sales. So if over 5 years iphone sells 100 million 2-3% of those will break down on average.
 
How is it that it came to be that tangible failure rates affecting potentially thousands of people became "industry standard"?

I, for one, blame consumer culture.

You say that as if companies want their products to fail or are okay with them failing. Sony would like nothing more to have a 0.00% failure rate for their stuff, as would MS and Nintendo and Apple and Samsung and any other manufacturer.

The fact is, problems happen in manufacturing from time to time, and building a product that works 100% of the time as you intended is almost impossible.
 
That has never happened to me, ever.


Well to be honest it didn't happen to me with a high-tech product yet either (but well, maybe I should actually rephrase it because that's kinda the point, the failure rates are so low that most people don't have to deal with them :p ).

My water-powered LED shower head broke after the second shower though...
(the replacement however still works to this day ;) )
 

Vamphuntr

Member
How can Sony know a precise failure rate when the majority of consoles aren't even plugged in right now since the PS4 hasn't official launched? I really doubt they can pinpoint a cause and numbers easily at this time because there seems to be two different kind of failures so far (HDMI port and a software based issue because of updates).

Even then, 0,4% is a ridiculously low failure rate for a new electronic hardware.
 

Jburton

Banned
How can Sony know a precise failure rate when the majority of consoles aren't even plugged in right now since the PS4 hasn't official launched? I really doubt they can pinpoint a cause and numbers easily at this time because there seems to be two different kind of failures so far (HDMI port and a software based issue because of updates).

Even then, 0,4% is a ridiculously low failure rate for a new electronic hardware.

Please!!

Yoshida stated that this failure rate was based on what they have had reported to them against the amount of units shipped to people before launch, around 5000 I think was the number.

This is not a lifetime value.
 

RK9039

Member
Well to be honest it didn't happen to me with a high-tech product yet either (but well, maybe I should actually rephrase it because that's kinda the point, the failure rates are so low that most people don't have to deal with them :p ).

My LED shower head broke after the second shower though...
(the replacement however still works to this day ;) )

Okay I see now. My door knob recently broke, it was fairly new but I had to re-do the soldering as the CPU got fried inside.
 

TheKayle

Banned
How can Sony know a precise failure rate when the majority of consoles aren't even plugged in right now since the PS4 hasn't official launched? I really doubt they can pinpoint a cause and numbers easily at this time because there seems to be two different kind of failures so far (HDMI port and a software based issue because of updates).

Even then, 0,4% is a ridiculously low failure rate for a new electronic hardware.

is a projection done by the already know failure...nothing more

the number can go up or down...depend how big this problem end to be
 

vcc

Member
How can Sony know a precise failure rate when the majority of consoles aren't even plugged in right now since the PS4 hasn't official launched? I really doubt they can pinpoint a cause and numbers easily at this time because there seems to be two different kind of failures so far (HDMI port and a software based issue because of updates).

Even then, 0,4% is a ridiculously low failure rate for a new electronic hardware.

It's likely reported problems/systems active. They know how many are connected, they have stats on submitted tickets.
 

Angry Grimace

Two cannibals are eating a clown. One turns to the other and says "does something taste funny to you?"
If it's true there are 4,000 PS4 in the wild right now, 0.4% means a total of 16 units are having issues.

16 out of 4,000.

16 people... 16

There's not 4000, there are substantially more. Plenty of shipments have arrived early via pre-orders.
 

Frodo

Member
IGN got a faulty PS4. Kotaku got a faulty PS4. When you think it is over a Forbes CONTRIBUTOR gets a faulty PS4. It is over. Pack it up, guys. Time to go home.
 
Q

Queen of Hunting

Unconfirmed Member
IGN got a faulty PS4. Kotaku got a faulty PS4. When you think it is over a Forbes CONTRIBUTOR gets a faulty PS4. It is over. Pack it up, guys. Time to go home.

its quite disturbing that big media outlets are getting faulty ps4, i mean seriously if this issue wernt so big what would be the chances of them all getting faulty ps4 with faulty hdmi ports ?

if anyone thinks this isnt concerning then they are in denial the chances of kotaku ign and a forbes contributor all reporting same problems should be slim to none
 
its quite disturbing that big media outlets are getting faulty ps4, i mean seriously if this issue wernt so big what would be the chances of them all getting faulty ps4 with faulty hdmi ports ?

if anyone thinks this isnt concerning then they are in denial the chances of kotaku ign and a forbes contributor all reporting same problems should be slim to none
I don't understand how HDMI port suddenly goes bad on all these units.
 
Honestly, I'm not entirely sure I trust that they even know how to plug in an HDMI cable at this point lol. Given that they can't even copy/paste 0.4% correctly.

I think they just made a mistake, and meant .4%?

Yeah, at the top it says "upped its estimation of how many PlayStation 4 units are failing by a factor of ten," which means 0.04% --> 0.4%, not 4% (which is a factor of 100).

Dat journalism...just say you wrote it wrong in the article don't imply like the percentage of failed consoles just rose...

Hopefully they correct that.
 

kyser73

Member
its quite disturbing that big media outlets are getting faulty ps4, i mean seriously if this issue wernt so big what would be the chances of them all getting faulty ps4 with faulty hdmi ports ?

if anyone thinks this isnt concerning then they are in denial the chances of kotaku ign and a forbes contributor all reporting same problems should be slim to none

Without knowing information like the serial numbers, production batch details and a whole host of other bits of manufacturing information you can't even begin to say what the odds of x or y event happening.

Hypothetically - all the press units are sequential from the same production line. The solder used on the HDMI inputs on those units was slightly under the recommended amount, leading to the connector failing after the cable has been inserted.

Or it could be they're a load of Friday Jobs, finished by a factory unit that were knackered after 6x18hr days.
 
I have a bad feeling about tomorrow. I think people are being naive to think this is a minor thing. I hope I'm wrong.

if anyone thinks this isnt concerning then they are in denial the chances of kotaku ign and a forbes contributor all reporting same problems should be slim to none

Agreed.
 

Steel

Banned
... You know what, I'm just gonna try to look away from these threads and wait till I get my PS4, and see if out of my 2 other friends getting one any of ours break. Then I'll post here with the results. Till then, adieu.
 
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