-
Hey, guest user. Hope you're enjoying NeoGAF! Have you considered registering for an account? Come join us and add your take to the daily discourse.
Did Amazon receive a faulty batch of PS4 Consoles, or was it poor packaging?
- Thread starter Tak3n
- Start date
shenglongdong
Member
Bought from Amazon as well. PS4 was at the bottom of the box, with air bubble packaging only at the top. Played for about 6 hours with no issues whatsoever.
LittleJohnny
Banned
The ratio is not the concern, but the amount of reported issues. Not every person that bought one left feedback, otherwise you would see a lot more positive or negative, and we know that people with issues tend to be more vocal, however, we don't normally see this many 1 start reviews in other products unless there's a real issue. So in short, this is a real issue from what we can tell. Luckily it showed up quickly and will likely get addressed before it blows up into something bigger.
Doctor_Thomas
Member
I'll never understand people like you.
"The sky is falling"
"Nah, it's just rain."
There isn't remotely a big enough sample size or failure rate to make a definitive statement but some people are trying to push this as some major issue. I am definitely not saying there's no issues, but I think people are so burned by things like RRoD it's made them lose sight of reality for any electronic hardware and acceptable failure rates.
How many people are really stupid enough to not realize that the majority of people who will comment at all online are the ones who have issues, not the people who don't have them. Because the ones who don't are happy enjoying their system.
Remember, there were one million PS4s. 0.4% is still 40,000 units. We see hundred of people complaining online? Color me shocked, lol.
Remember, there were one million PS4s. 0.4% is still 40,000 units. We see hundred of people complaining online? Color me shocked, lol.
SenjutsuSage
Banned
If so, I think you could help other PS4 owners, Amazon, and also Sony, by reporting your positive experience with the machine. The more data they receive on faulty or working machines, the better they'll be at targeting where the issue is coming from. Maybe the working ones come from a specific batch and the faulty ones from another. Amazon can look into which units were shipped to verified purchases down to the tiniest of details, and be able to draw some strong data points from that. It's unlikely, but you could be the wildcard in a batch they don't have as much data on, but feel is all or mostly problematic based on assumptions drawn from limited data and just their best guess based on what they're seeing elsewhere.
Your report in this particular instance is perhaps a lot more important than you might otherwise think. I would go ahead and report. This could be one small batch of PS4's we're talking about that just so happened to be sent to Amazon, one of the largest online retailers out there, if not the biggest. But everybody with verified purchases should report their experience anyway just in case.
You especially don't see this many failures on the first day. And we are hearing it more and more all over the place. Not just from Amazon buyers. That is what looks so ominous to me.
GravityMan
Member
I got my PS4 from Amazon. So far, it's running fine.
I don't think many are. Many more seem to be trying hard to downplay it tbh.
Like you said; said size isn't big enough to be definitive but there is an issue here. It's not a big issue yet and it might not become one but it's definitely worth some concern.
JayVoDaKing
Banned
SAME
Principate
Saint Titanfall
As other people have said so many hardware failure complaints on amazon is not a regular occurrence, despite many devices having similarly low failure rates do not have as many complaints. The PS4 is not the first electronic device to be launched on amazon and it certainly won't we the last. Let us hope the issue is not widespread but it is certainly a cause for concern.
Okay, it's even less favorable for the PS4 if we do that. PS3 60GB release system has 787 reviews. 540 5 star ratings and 61 1 star ratings. The PS4 has about the same number of reviews but 4 times as many 1 star ratings.
Overreact much? Way to early to even speculate on stuff like this.
SHADES
Member
With any consumer electronics they are stress tested over time to replicate normal use, had any issues been wide scale they would have been addressed, we are experiencing normal defect rates for mass market consumer electronics retail launch, it will be the same for XBone also, unfortunate for those involved but will be resolved swiftly.
The comment I bolded is hyperbole at best sir.
I suggest you make yourself a strong cup of coffee & wake yourself up!
Read the last few pages of the thread for answers to most of what you wrote.
These numbers keep getting dragged out but "One million" ps4s have not been switched on and every person who has had issues has not written about it on line. Point is it's not typical to see this after 1 day. It's not a crysis by any means, but people are within their rights to be concerned.
turnbuckle
Member
The defense against all the reports of issues within 24 hours (or, a week or so for Taco Bell / gaming sites) is weird. Calling people dumb for thinking this might be more widespread than .04% is a bit gross. People shouldn't have to troubleshoot a new console - I've never experienced such a thing in my life. I've had to troubleshoot PCs when building them, but the two things are unrelated. Consoles are supposed to be easy. Any suggestion of user stupidity outside of cases of clear negligence is just defensive deflection.
That said, we haven't had any issues with the one we got but I haven't had a chance to play it yet. My brother set it up and played a few hours of Killzone this morning. He said he hasn't had any issues and doesn't notice anything messed up with the left analog stick.
That said, we haven't had any issues with the one we got but I haven't had a chance to play it yet. My brother set it up and played a few hours of Killzone this morning. He said he hasn't had any issues and doesn't notice anything messed up with the left analog stick.
JrBaconCheeseburger
Member
I hate the USPS.
WTF i ordered something and by bad luck this shit is being shipped through these assholes and the tracking on the site is a joke, not to mention my shit will be here in 8-10 days when i paid for one day shipping.
I ordered a second PS4 and i got stuck with USPS.
WTF i ordered something and by bad luck this shit is being shipped through these assholes and the tracking on the site is a joke, not to mention my shit will be here in 8-10 days when i paid for one day shipping.
I ordered a second PS4 and i got stuck with USPS.
Not to point blame, but something happened with Amazon and shippers - not sure which. This is a friend of mine's Amazon PS4.
https://www.dropbox.com/s/qayezohezek5shm/IMG_20131115_144520.jpg
https://www.dropbox.com/s/pabf5z3154hy9m0/VID_20131115_181303.mp4
https://www.dropbox.com/s/qayezohezek5shm/IMG_20131115_144520.jpg
https://www.dropbox.com/s/pabf5z3154hy9m0/VID_20131115_181303.mp4
-MD-
Member
Is that how you turn the thing on? Touch anywhere on the top of it?
Man I would freak out if that were mine. Sucks for him. Luckily that sort of thing is pretty rare.
Jonsoncao
Banned
Many people in this thread should go back to school and learn what the statistical significance is.
Even the boldest null hypothesis would put 0.4% failure rate to a LOL using the biased sample from amazon.
For example:
or
Even the boldest null hypothesis would put 0.4% failure rate to a LOL using the biased sample from amazon.
For example:
or
The fact that these consoles are DOA means it's very difficult to compare this to RROD.
RROD occurred as a result of a design flaw, but would often not happen until 6 to 12 months into the consoles use (sometimes longer), meaning it would have been more difficult for MS to detect.
Issues that cause a console to be DOA would have been apparent during initial testing, so you would assume it would be much easier for Sony to spot this problem and fix it if it were widespread.
Fox Mulder
Member
I have two coworkers with a faulty ps4. It may not be rrod bad, but understandably a little concerning to people. I recall the standard defect rate thing being thrown around when the rrod was taking off early as well.
I'm glad I'm waiting a year or so, but never want to see issues like this.
It's not.
... Ugh... How stupid. My goodness, that is the most flimsy reason I've heard to think its widespread yet.
But only for PS4?
jimbobsmells
Member
dazzlerazzle
Banned
about it from the start
Microsoft didn't have to do anything to detect, they were shipping broken consoles and they knew about it. Question is do you simply recall a product or sell it and then try to fix it later
Hazelhurst
Member
4,000
I have a working PS4 from Amazon as do three other dudes I know. Small sample size, etc., but they're all perfect.
I will say it was stupidly packaged. Big box, with the PS4 at the very bottom, with tons of their plastic bags full of air on top. Um... shouldn't you have put some cushion at the bottom of the box? One toss or stiff drop onto concrete would not be a good thing.
I will say it was stupidly packaged. Big box, with the PS4 at the very bottom, with tons of their plastic bags full of air on top. Um... shouldn't you have put some cushion at the bottom of the box? One toss or stiff drop onto concrete would not be a good thing.
Liferebooted
Banned
My ps4 is fine but it was in an oversized box with no packaging inside of it at all.
FairXchange
Member
Didn't get my PS4 from Amazon, got mine from EB games in Toronto. It works flawlessly so far. We'll see how this all plays out. I trust Sony has the competency to isolate the problems that exist and hopefully get machines in the hands of customers without too much delay.
Probably not.
It's funny how Sony fans are tabulating the exact number of complaints that they see and thinking that it's the actual number of broken systems.
Mine came from Amazon yesterday. Box was full of bubble thingies. I decided to ignore all the doom and gloom messages on the web and simply approached the console as if I knew nothing about it. Plugged it in, immediately hit System Update, and within 5 minutes it was downloaded and installed. Been doing nothing but gaming and downloading free/cross-play games since.
So far my only disappointments with the system are that Knack truly does suck, Madden is awful, and the triggers and analog stick tops are too small. Sure there's UI problems, but I have no doubt Sony will improve it during the lifecycle of the console. Resogun, AC, and Killzone really show off the power of the console, and they were all developed mainly when the devs thought there would only be 4 gigs of ram. The future is bright.
So far my only disappointments with the system are that Knack truly does suck, Madden is awful, and the triggers and analog stick tops are too small. Sure there's UI problems, but I have no doubt Sony will improve it during the lifecycle of the console. Resogun, AC, and Killzone really show off the power of the console, and they were all developed mainly when the devs thought there would only be 4 gigs of ram. The future is bright.
I think some of this has to do with the psychology of launch and shortages. My guess would be if someone received a defective PS3, they would just send it back to Amazon knowing 1. they'd get a new one ASAP and 2. everyone else's PS3s seem to be working fine. I sort of doubt they'd go onto Amazon to write a poor review if they receive a new unit promptly.
TheDarkStark
Member
Couldn't be more wrong. If anything I'm a PC master race gamer first and foremost. I also own a Wii U, a 3DS and a Vita. I do not currently own a PS4 or a PS3 for that matter
I love how faulty hardware is something we have to expect now. Its like the RROD got us use to this crap so now its ok with Sony having a similar problem.. because they are holy can do no wrong Sony. :/
cpp_is_king
Member
People who have no idea what they're talking about are still trying to post statistics from their asses? I think we should start banning armchair statisticians.
GeneralGrey
Member
This is purely anecdotal, but my buddy got his PS4 from Amazon yesterday and it was bricked "30 seconds after turning it on." He took it to the Sony store who replaced it "in the best customer service experience of his life," but the clerk told him that 3 more PS4s had come in by that point, all from Amazon.
May be entirely coincidental, but raises some questions.
May be entirely coincidental, but raises some questions.
Similar threads
- Locked