E3 2015 FAQ:
What is the E3 pre-order deal this year?
During E3 2015 (June 15-18), Reward Zone™ Gamers Club members can receive 20% off games when pre-ordering 2 or more eligible games online at once. This includes games that are newly announced at E3!
And we have an extra special promotion for you Nintendo fans! Follow this link for more information on the Best Buy exclusive Nintendo Button set!
How do I get the deal?
You must be a Reward Zone™ Gamers Club member and request your exclusive daily codes. Once you have your codes, select the 2 or more games you’d like to pre-order and add them to your cart. Enter your exclusive E3 pre-order code during checkout and the discounted price will be displayed.
How do I get my codes if I am a member of Reward Zone or Reward Zone Gamers Club?
If you are a Reward Zone Gamers Club member, click here, select “Already a Reward Zone Member”, follow the directions from there and your codes will be emailed to you!
How do I get my codes if I am not a member of Reward Zone or Reward Zone Gamers Club?
If you are not a Reward Zone Gamers Club member, click here, select “Not a Reward Zone Member”, follow the directions from there and your codes will be emailed to you.
How to use your codes:
During E3 (June 15-18), add 2 or more pre-order games to your cart.
Check your email for the code that corresponds to the current date of the offer.
While in checkout, enter the code in the “Add a promotional code” field on the right of the page. The 20% discount will be applied to all pre-order games in your order.
Continue through checkout, submit your order, and save big!
Check out up to once per day, June 15-18th.
When can I start using my codes?
The promotion is valid from June 15- 18 and the codes will only work between those dates. Since they are single use codes, save them for when you are ready to order. Each code is valid on a specific date, so do ensure you’re using the correct day’s code.
Why am I receiving one code for each day of E3?
New games will be announced each day and you may want to pre-order them as they’re announced. Since our codes can only be used once, we’re providing you with one code per day to make sure you can get the deal every day of E3 if you’d like.
I lost the E3 promo codes that were emailed to me, what do I do?
If you deleted the email that contained your codes, contact us at 1-866-969-7393. We will confirm your eligibility and provide you with replacement codes.
Will the discount apply to any game on bestbuy.ca?
The discount only applies to pre-order games online and includes the newly announced titles from E3 (see disclaimer below). The offer is not available for in-store pre-orders.
Does the 20% discount apply to my whole order or only video games?
The discount does not apply to any other types of items you have within your order or games that are not eligible (see disclaimer below).
A game I want to pre-order is not on the website yet. What should I do?
Sit tight! We will be adding titles throughout the week as fast as possible. We’re aiming to have every title announced at E3 up for pre-order before the promotion expires.
If there is a pre-order DLC announced at a later date, will I get it?
If a preorder DLC bonus is announced for the standard edition of the title you preorder, you will absolutely get the bonus! (A Day One version for example)
If a game is sold out online, will there be a chance for them to come back on for pre-orders again?
Yes! Keep checking back as all titles should be in-stock during the pre-order window.
Do I have to pay for the games when I order them?
No, you will have to add your payment details when you check out, but you won’t be charged until each game is ready to ship. It does not matter if they all come out at different times.
If the price of the game is reduced closer to release, what does this mean for my order?
You will receive 20% off the new lower price! That is, as long as your order and the games are all eligible for the promotional deal.
Can I update my method of payment at a later date if needed?
If you have placed your order as a guest, payment methods cannot be updated after you have submitted your order. Members can definitely update their payment information; follow this link for full detail and instructions or call customer service directly at 1-866-969-7393
Why are so many of the release dates set for December 31st?
This is just a placeholder date; all games will be updated with the actual release dates once our vendor partners have provided us with full details.
How does the shipping work? Does pre-ordering them at once mean they'll ship together?
Each game will be shipped as they are released.
Does this promotion work in-store too as I’d rather pick them up in-store on launch day?
Unfortunately, this is an online-only promotion and the games will be delivered to your shipping address as they are released.
Do you have any other recommendations to make this the smoothest experience ever?
-Place your order as a member (rather than using the guest option) so you always have access to your order details and can update them online as needed.
-Questions about codes are to be directed to RZ Gamers Club customer service (1-866-969-7393)
-Questions about your order can be directed to Customer Service
-Enter your Reward Zone™ member ID to ensure that you receive your 2x Reward Zone Points you get for every dollar spent on all new and used games and gaming accessories as a Reward Zone Gamers Club member.
What if I haven’t received my Reward Zone Member ID at the time I make my purchase?
Just leave this field blank, and we will ensure your points are added to your account within 36-days of your purchase. Unfortunately, with such a high volume of new members coming in, there may be a delay in the distribution of Reward Zone Member ID numbers. If you don’t see your points reflected in your account after 36-days, please call Best Buy Reward Zone Canada Member Services toll-free at 1-866-969-7393 (Canadian customers only).
Disclaimer & Details:
Offer valid for Reward Zone Gamers Club members only. A valid offer code must be used at the time of order. Offer cannot be combined with any other promotional offer. No dealers please. Best Buy reserves the right to cancel any orders that are fraudulent or do not comply with the terms of this offer. Excludes: Skylanders & Disney Infinity, LEGO Dimensions and Collectors Editions of software titles. See BestBuy.ca/E3 for details. Reward Zone points will be automatically added to your Reward Zone account 36 days after the purchase date.
