Ron Mexico
Member
Won't be related to the Equifax breach. Case of a rep that had no clue. Reading the thread, the call was from compliance. The likely result is the customer in question failed something like an OFAC check (shockingly common with common names) or there was a case of a prior charge-off or something similar.
When you open an account, especially at the large banks, there's some basic checks that are baked into the account opening process in the branch. There's then additional screening that's done through the compliance area where these hits will come up.
The timing makes it look bad, but the likely chain of events was the account was likely new-ish, failed one of Chase's protocols, after which a hold was placed on the available funds with a check to follow. I wouldn't say this is a common occurrence, but certainly not unheard of.