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MOH: Warfighter's sales disappoint EA, mock review firm suggested game was better

ekim

Member
http://www.gamesindustry.biz/articl...s-that-medal-of-honor-warfighter-disappointed

Electronic Arts, in a financial earnings call following its Q2 results, noted that Medal of Honor: Warfighter didn't sell as well as hoped. EA CEO John Riccitiello acknowledged that the game simply came in below expectations. This comes shortly after Cowen and Company analyst Doug Creutz said that the newest Medal of Honor was "likely to be a major disappointment."

EA did not state what level of sales Medal of Honor actually saw, but the company did say the "weaker than expected performance" is going to affect the company's third-quarter results.

EA Labels president Frank Gibeau also noted that EA "takes quality very seriously" and the company was not pleased with critics, saying that EA's own internal testing led them to think that Warfighter was much better than the reception it got from critics. Despite the disappointing performance, the publisher believes that Medal of Honor remains a "good game with a receptive audience" and EA fully intends to support the game with marketing, DLC and more through the holidays.

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And for fun, the transcript of the call so you can see the exact impact on their finances (as result of ctrl+F 'Medal').

Prepared Comments:

EA Call said:
Medal of Honor Warfighter shipped last week and the highly anticipated Need for Speed Most
Wanted launched today in North America. While we are very pleased with the demand
indicators on Need for Speed, the Medal of Honor launch is coming in below our expectations.
Blake and Frank will provide more detail on these.

We are managing the ups and downs. Our Q1 and Q2 were better than expected. Our Q3
appears soft due mostly to Medal of Honor. We’re expecting a strong finish in Q4, driven by a
powerful slate of titles.

Taken together, we are updating our FY13 non-GAAP EPS guidance to a range of $1.00 to
$1.15 -- down a nickel from our original guidance, which reflects the weakness in Q3 associated
with Medal of Honor. At the midpoint our guidance is to deliver over 25% non-GAAP EPS
growth and to beat the current street EPS estimate for our fiscal year.

For the quarter, we expect non-GAAP diluted EPS to be between $0.50 and $0.60 per share, as
compared to $0.99 last year. This reflects weaker than expected performance from Medal of
Honor Warfighter and our decision to cancel our NBA title.

Next, Medal of Honor Warfighter shipped last week to a critical reception that fell below our
expectations. While we’re disappointed with the critical response, we believe this is a good
game with a receptive audience. The game finished the weekend in the #1 position in the UK.
We will continue to support this game through the holidays with sales execution and marketing.
This includes a compelling content download tied to the December release of Sony Pictures’
film, Zero Dark Thirty.
http://files.shareholder.com/downlo...ca07ea63fab/Q2 FY13 Earnings Script_FINAL.pdf

Q&A Section:

SeekingAlpha said:
Edward S. Williams - BMO Capital Markets U.S.

Just a quick question, if I could, on Medal of Honor and on NBA Live. What, in your opinion, really is kind of what drove the relative performance there? And how is it that you think you can kind of prevent that from occurring again?
Frank D. Gibeau - President of The EA Labels

Yes. This is Frank, I'll take those. We take product quality very seriously at Electronic Arts, and it's kind of lifeblood of what we do. And when we look at launches like Medal of Honor and NBA, we're not happy with the results there in terms of how they've been received, in the case of Medal of Honor, by the critics and reviewers, and in the case of NBA, it just didn't meet our standards of quality in order to go out and compete in basketball at a level that we felt was necessary and important for EA SPORTS. So in the case of basketball, we're committed to basketball, and we're going to be entering that category in the future, and it's going to be done in a way that we deliver a high-quality product. On Medal of Honor, we're disappointed with the critical reception. Our internal testing and mock reviews indicated that the game is better than the actual score that we have right now, and we believe that it is. However, we are seeing some folks out there that just don't like the game. We believe that it's going to find an audience. It's been -- had a good track record over the weekend in the U.K. We're going to continue to support the game going forward with marketing and additional content. And I think when you look at those 2 products and you take a step back and you look at the broader portfolio that Electronic Arts has been building, overall, we've got a quality record that's pretty remarkable inside the industry. I think no other studio has improved quality as dramatically as Electronic Arts over the last several years. And if you look at our recent track record, we've released the most popular FIFA game ever. We vastly improved Madden in terms of its quality. Battlefield 3 is a top 10 game and is past 17 million units. And today, we had a really good result with Need for Speed Most Wanted in terms of its release in the early critical reception. So we take quality very seriously. We're in a hit-driven business. And we don't reach our own high internal expectations, trust me, we're going to school on what happened and what occurred, and we're going to do better going forward.
Edward S. Williams - BMO Capital Markets U.S.

So your thought at this point with regards to Need for Speed is that as far as the initial channel sale, that's been in line with your expectations and has not necessarily been affected by the Medal of Honor release?
Frank D. Gibeau - President of The EA Labels

Yes. Repeat that, Ed, I'm sorry?
Edward S. Williams - BMO Capital Markets U.S.

With regards to Need for Speed, the release of the game and the initial expectations in the channel sale, that has not been affected by the Medal of Honor performance?
Peter Robert Moore - Chief Operating Officer

Not at all. I was just glancing the Metacritic right there, we're an 86 of about an hour ago. In fact, we've getting better reviewed than Assassin's Creed as it currently stands on the Metacritic point of view. Our retailers have had early glimpse of Need for Speed. Our sell-in is strong. Our demand metrics are definite. Purchase intent, for example, is strong and our pre-orders as was mentioned on the prepared remarks are the highest we've ever seen for the Need for Speed franchise. So all of the data indicates a very strong start. And this, of course, as you know too well, is a title with a very long tail that will sell well. So no issues whatsoever. I don't think retailers link game performances from franchise to franchise. They place their orders accordingly based on their pre-orders and what they think their consumers are going to pick up.

Brian J. Pitz - Jefferies & Company, Inc., Research Division

John, I think you suggested sharp increases in EPS going forward. Can you please help us characterize the primary drivers of this trend? Also, mobile revenue is up 60% year-over-year. Would you give us a sense for the key drivers of mobile growth? And finally, it looks like you're taking down full year guidance by about $50 million on revenue, $0.05 on earnings, despite the beat. Can you give us a sense for the drivers? Is it Warfighter's softness? Any color would be great.

...

Blake J. Jorgensen - Chief Financial Officer and Executive Vice President

Why don't I try to hit on the next 2 parts of the question? One is the digital question, and then the second is the guidance question. So digital, just hitting on some of the points that we made in the prepared remarks. Keys to digital growth have been across a wide variety of options for us or opportunities for us. Extra content and free-to-play have been a big driver. Battlefield is a great example of that, SimCity Social as well. Free game downloads, up 46% when you look at Battlefield 3. The mobile business, up dramatically, up 60%, driven primarily by the new smartphone formats and tablets. For those who haven't tried The Simpsons game, I think it's critical to go out and give it a go. It's been one of the top grossing apps on the App Store and it's just a fabulous game. But Bejeweled Blitz, for example, one of the PopCap Games we acquired, is doing extremely well. And then FIFA, on the mobile business, smartphone business has been great, particularly as people are playing Ultimate Team. So that, plus a subscription business, continues to really drive the overall digital revenue. And as a reminder, we haven't booked any of the Battlefield 3 Premium sales, already north of $80 million this year, and will all get recognized at the tail end of the year. On guidance, I'd say it's a combination of conservatism and impact from Medal of Honor. Our guidance though as a reminder also is still above the street in most cases. Our revenue guidance came down $50 million at the top end and the bottom end of the range and is right on top of the street guidance, and then at the earnings level, we came down $0.05, but are still above where street guidance is. We're confident in that because of the back half of the year portfolio that Frank spoke to you about, as well as the improvements in gross margin and our ability to hold OpEx and that yields the guidance, but we think that's realistic relative to the disappointment in Medal of Honor.

Atul Bagga - Lazard Capital Markets LLC, Research Division

Makes sense. And if I can have one more follow-up. You guys talked about NBA cancellation, some underperformance of Medal of Honor and you're taking down your revenue guidance by about $50 million. Can you talk what other puts and takes? Is it mostly the strength of FIFA? What are the things going on in the guidance? You talked about what's going down, but what's going up there?
John S. Riccitiello - Chief Executive Officer and Executive Director

Broadly, the over performance, we've talked about already, and I'll just bring you up to speed. We talked a lot about FIFA being positive. We've talked pretty sharp positive in the form of Battlefield and Battlefield Premium. We've talked about -- look, frankly, Need for Speed, relative to our initial expectations, looks very strong. Madden, with a solid entry this year and mobile across-the-board. So those are generally our upside scenarios. We've got what we think -- look, when you start the fiscal year, you don't know your fourth quarter title in terms of the exact quality that they're finishing at. Right now, what I've seen at Dead Space, what we've seen at Crysis, what we've seen on SimCity could do nothing other than bolster our confidence and the ability of those titles to deliver. We feel good about our numbers. But you're right, we've had -- I mean, the principal downside this year were Medal of Honor, NBA and frankly earlier, Star Wars has underperformed. But that's really the balanced equation.
http://seekingalpha.com/article/963...-results-earnings-call-transcript?part=single
 

Y2Kev

TLG Fan Caretaker Est. 2009
"Major" disappointment. Ouch.

Well, the game sucks, so they didn't bother to advertise it because they knew it sucked. Nobody preordered it, so retailers didn't order it and now you have a bomb.

Impressive considering you shipped like 6MM of MoH2010.
 

Dennis

Banned
MOH:Warfighter's sales disappoint EA,thinks game is better than scores suggest
I agree.

It was a solid 7 or 8/10 SP campaign for me so the very low scores were a surprise.
 
Still not sure why this franchise exists? What does it bring to the table that Call of Duty and Battlefield do not?

i think it's just EA's way of releasing a game to combat CoD every year.

But i say they should just scrap MoH and focus on releasing a solid Battlefield title/expansion every 2-3 years.
 

SovanJedi

provides useful feedback
I thought the previous Medal of Honour was pretty well received? What happened between then and the new game? :eek:
 
Frank, instead of assuming everyone was chatting shit about Worf, consider that you are surrounded by people who are fucking lying to your face about your products. Get some better mock reviewers or something. Ask West & Zampella what can be done.
 

Raonak

Banned
So i take it that like how Activison has a yearly COD, swapping between "infinity ward", and treyarch. EA instead decided not to annualize Battlefield, and make a MOH game every other year.

so that EA has a FPS game going against COD every year.
interesting tactic nonetheless.
 
The other medal of honor was pretty good, had fun with the multiplayer for a week.

Lol look at what's being released in the next few weeks EA, halo 4 and black ops 2

Might want to think about your release dates in the future, it should have came out in september.
 
You've got to wonder what EA's internal testers are like if there actually was that much disparity between the expected and actual review scores.
 

daegan

Member
It was fairly obvious they had little confidence in it as soon as they kept insisting on discussing Battlefield 3 every time they were talking about this game. They also, in a very non-EA move, haven't done any paid DLC marketing or talk yet.

So they had to see this coming.
 

Sadist

Member
EA Labels president Frank Gibeau also noted that EA "takes quality very seriously" and the company was not pleased with critics, saying that EA's own internal testing led them to think that Warfighter was much better than the reception it got from critics.
What a surprising turn of events
 

Massa

Member
I guess those mock reviewers failed to predict the correct Metacritic score for this one. Maybe save your money to make the game better next time, EA.

I just find it incredible that they took a 6M+ franchise and absolutely ruined it, buried it to the ground. What the hell is the matter with EA?
 
That market may be officially saturated. EA is already tapping it with Battlefield, I think it's time to find another market that isn't so well served.
 

Jackpot

Banned
Awful game got awful sales. And this is from someone who thinks there aren't enough modern military shooters.
 

Cheech

Member
Weren't they themselves selling this game at half off with the preorder of some other, better game? They knew it was straight up trash.

What a weird load of crap they're selling. When they learn this particular marketing strategy in school, is the chapter called, "Wah, Wah, Wah, poor us? Making your prospective customers feel guilty!"
 

Ensoul

Member
Never played the game and I am no expert but not sure it was a great idea releasing this game so close to Black ops 2 and Halo 4.
 

Dennis

Banned
Maybe you shouldn't be pleased with the development team or with your ridiculous management.

Sounds like a lot of work.

Easier to yank the swag and privileges from these reviewers and find some new ones with better opinions.
 
"The guys that we pay to tell us these games are good told us this game was good."


Wouldn't Polygon and Eurogamer just let EA write the review for them? Don't know what happened here.
 
What a weird load of crap they're selling. When they learn this particular marketing strategy in school, is the chapter called, "Wah, Wah, Wah, poor us? Making your prospective customers feel guilty!"

I haven't got to that part of my course yet, but I can't wait. I've always wanted to be just like Johnny Ric
 

Dennis

Banned
I liked Warfighter better than the 2010 game.

But I guess the good thing about this is that EA will either scrap it or really try a lot harder with the next game in the franchise.
 

sk3tch

Member
This game is great. At least in multiplayer on PC. I love it (hated MoH 2010 MP, fwiw). Clone it is not...no more than RPG ___ or RPG ---- is a clone of eachother. There are many nuances and even bigger changes that really differentiate this game from CoD or BF multiplayer. For one, it has the more "weighty" MP similar to KillZone 3. Two - you unlock countries/op types versus individual guns as more of a focus. Three - the game modes are different and require more station to station and "camping"-style play versus the super fast pace of CoD MP or the medium pace of BF3 MP. There's more...but as an FPS fan you appreciate the differences. The genre is just straight up ripped on as a dudebro-type style and maybe that's true - but MoH:Warfighter MP really is different and really is fun. They DID take time to make it different/better but either it's marketing or the interface or something that tripped up the whole package...for me, once you get to the core gameplay it's a blast.
 

Aaron

Member
Medal of Honor needs to go back to WW2.
Playing MOH: Airborne, I don't think this is a good idea. Instead, they should go back to that game for everything but the WW2 setting. It develops a decent story and doesn't funnel you down this tightly scripted snooze fests. But WW2 guns? They suck. They're not fun anymore, especially at the speed shooters have reached now.

The problems with this game are the single player is a mess. It doesn't need a good story, but it needs to have at least a premise and semblance of character to give a player motivation to play. COD does this. MOH completely fails. While the multiplayer is kind of clunky. It doesn't have the quick pace of COD, or the more strategic cool of Battlefield. Unlocks are confusing. Spawn system doesn't work right all the time.

EA was taking a shot at the king with this game. They couldn't half-ass it, and get away with stuff in another area would have been fine. Heck, the single player of their new Most Wanted is total shit, and reviewers brush that right under the rug. It helps that the driving genre isn't so narrowly focused with a clear king of the hill.
 
MoH has been neglected this gen. Launch of PS420 should have a big WWII shooter return (I wouldn't be shocked at CoD returning to CoD6 either for this) but you know...actually use the history to make it interesting.
 

BlazinAm

Junior Member
I agree.

It was a solid 7 or 8/10 SP campaign for me so the very low scores were a surprise.

Disposing random numbers doesn't suggest anything, what did you like about the product and why do your feelings differ from critics?
 

Weenerz

Banned
EA should just release a new Battlefield every two years, with a full expansion peppered in-between instead of MOH.
 
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