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Ni No Kuni Collector's Edition for EU/NA [failure level well beyond critical mass]
- Thread starter rockman zx
- Start date
fvng
Member
Fuck You Namco.
David Wales' tweet regarding how he scored a Wizard Edition.
https://twitter.com/ManginaUnited/status/294179123146936320
- First, they accidentally cancel a wave of preorders without explanation
- Second, they take all those preorders that were cancelled and started selling them to other customers on their online store earlier today. Completely unannounced. Didn't even bother rectifying their error or figuring out whose orders were cancelled in error.
- Third, they did not bother to comply with their promise to ship the game on release date (yesterday) many haven't even received shipping confirmations yet
- If you paid a premium for next day shipping, you wasted that money because you didn't get your game the day after it was released.
- David Wales, an employee at Gearbox Software, tweeted that he was able to nab one the wizard editions when they fucked up the pre-orders.
- Namco, Please stop using Digital River. They are notoriously horrible at any kind of commerce. Please try and be prepared for the demand for your game. Jesus Christ.
David Wales' tweet regarding how he scored a Wizard Edition.
https://twitter.com/ManginaUnited/status/294179123146936320
It may show for you where it's coming even if it's just a label. And for me that's from TN.
... Ships today or it won't be here Friday. :/
Do FedEx/UPS even do Sat. delivery?
I know that USPS and certain Amazon.com courier services do.
But yeah, pretty sure that it's too much to hope for, regardless.
:/
CuthbertAllgoodz
Member
I'm in Quebec, Canada. When I buy on amazon.com they ship with UPS and I never had to pay any fees... have I just been lucky?
There is no way I will pay an additional 50$something for this...
There is no way I will pay an additional 50$something for this...
CronosBlade
Member
Just changed from shipping label to tracking info!
Scheduled Delivery:
Thursday, 01/24/2013, by 3:00 P.M.(by end of day for residential deliveries)
Scheduled Delivery:
Thursday, 01/24/2013, by 3:00 P.M.(by end of day for residential deliveries)
UPS does, but I think it costs more, and I doubt DR is going to fork over any money to make this right.
zeopower6
Member
They should not have been able to even preorder. :/
And they did not promise to ship on release date. That was -never- mentioned.
Amen mon frere.
I wonder if I can get a refund since a) Paypal charge when through months ago and b) it might be shipping soon.
No for FedEx and UPS will only deliver on Sat if you paid extra. So no for this order.
fvng
Member
Rang up their customer support 3x in the past week they confirmed each time it would definitely shipped on release date. Each (different) representative stated the same thing.
Shrennin
Didn't get the memo regarding the 14th Amendment
That sucks for the people who had their pre-order cancelled though. That also better mean that the current pre-orders weren't oversold because they apparently opened up the site earlier today giving away some people's wrongfully cancelled pre-orders (and, in that situation, DR or Namco should be obliged to honor the person who originally pre-ordered the copy).
Also, are there two different versions of the strategy guide? I thought I saw some people refer to a CE version of the guide. I ordered the hardcover one from Amazon so is that the best one if there are two versions?
Superblatt
Member
Same situation here. Nada and still nervous I'm getting f'd by the poison water known as digital river.
zeopower6
Member
If you talked to a representative, fine.
However, what was said in most people's order invoices was...
"This order will be shipped after the release date of 1/22/2013 for Ni no Kuni: Wrath of the White Witch Wizards Edition Club Namco Exclusive."
That does not mean "this will ship on the release date".
I hope they at least give free copies of the game to people who lost their LEs, maybe throw the strategy guide in. That is if they can't actually remedy this and get WEs allocated for them now, there's that slim possibility some of those lucky people took copies that had cards rejected for being old and no attempts to get them updated, were canceled but never opened back up, whatever.
fvng
Member
yeah that's what they said, and by the way, we're officially 'after the release date'
http://www.youtube.com/watch?v=dSZYsyrP3Co
Amazon.com takes import fees at check out (which they often refund a portion of). So you wouldn't pay anything extra at the door. This prevents UPS from charging you brokerage.
Another possibility is that they used higher tier services. UPS Worldwide Express and other higher cost services do not take a brokerage fee from you.
UPS Ground does take a brokerage fee. That is the bulk of the additional costs. Duties may vary. So on the website I linked earlier you may not pay those exact duty fees. The brokerage fee is pretty accurate though.
Yes. It costs less money in the end and ships much quicker to pay for higher tier shipping services than to use UPS Ground.
If you doubt me, feel free to search for "UPS Brokerage" using your favourite search engine.
The only hope here is that Digital River has an office in Canada that they will ship to. That office would eat the fees. And then they ship from there, saving us the extra cost.
But that's highly unlikely.
CuthbertAllgoodz
Member
Even though I do not want to, I totally believe you... =(
Someone posted this:
What it is with the mention of Canada Ground Shipping?
chronos4590
Member
Same and I'm getting pretty furious about it. I might end up contacting their and/or Digital River's Customer service to complain, This is the absolute worst I've ever dealt with any order before
I was able to get $2 refunded to me as well, yay!
fvng
Member
One person that I personally know, and many online have reported the issue
just a few off twitter
https://twitter.com/gendo7/status/293948170747129856
https://twitter.com/skepsipol/status/293933213267681281
https://twitter.com/MattCHanson/status/293822155488116736
https://twitter.com/WootiniGG/status/294177007128940544
https://twitter.com/SpaceKappa/status/293763881539624960
https://twitter.com/danielkratt/status/293782882042933248
https://twitter.com/ScottBorowy/status/293817858104897536
https://twitter.com/aliceandstuff/status/293750227863752706
https://twitter.com/xch1n/status/293732318026289153
https://twitter.com/2D2Will/status/293732084588105728
https://twitter.com/greywolfangel/status/293724472559669249
https://twitter.com/JohnMusiM/status/293667418310594560
Woo! *money saving high five air guitar.... uhhh, drum solo?*
Now... to return this guide to Gamestop, since I bought it on release day when this one got delayed. Hehe.
zeopower6
Member
Lots of people had preorders that were canceled due to credit card issues (some even nonexistent! Since all the correct information was there)
Seems like Digital River has been sending out e-mails though for people to reorder if they can.
Yeah, after I already committed to next day shipping. When you order an item online that has a release date with next day shipping it is fair to expect to receive that on release or the day after. Stop defending shitty service.
fvng
Member
Maybe one day Namco will use an online vendor service that notifies you within 72 hours of shipping of any payment issues. Some had no credit card issues, some were outright cancelled for no reason. In any case, selling the wizard editions that were cancelled to other customers is douchebaggery of the highest order.
Preach.
zeopower6
Member
I am just telling it as it is. I don't really condone how they are handling this (aka not at all) but people are twisting their words around. Stop acting like they said it was going to ship on the release day when they never said that. They are shipping now though and people are going to get it next day. WHAT IS THE ISSUE HERE?
It looks like Digital River has come out of the woods and is trying to calm people down at a (slightly) larger level: http://www.namco.com/community/viewtopic.php?f=35&t=13045&sid=3860943051b83801ba637dbac415af20
This thing has been such a mess. Lack of communication, confusion everywhere and now I have to brace myself for a ridiculous import fee.
This thing has been such a mess. Lack of communication, confusion everywhere and now I have to brace myself for a ridiculous import fee.
zeopower6
Member
FINALLY. Jeez.
CuthbertAllgoodz
Member
fvng
Member
He never said that. I said that. Furthermore, I said it because that's what they advised me.
They are mishandling the fuck out of this, even if you put the late shipments aside and forgive them for that, they still botched this entire thing.
BoilersFan23
Member
My CC got charged, but I am getting absolutely no notification and their website says sold out. If they never ship my copy and charge my CC, I'm going to be very mad. I would not be surprised because I initially tried to cancel, but it seems like they never did that.
rumbalumba
Banned
more like UPS has offices in Canada...T_T
Zaraki_Kenpachi
Member
No it doesn't. Why would ground shipping be next day shipping?
Some of you guys are getting worked up over nothing. UPS also doesn't update their tracking for packages shipped today until late tonight or early tomorrow. Digital River sucks but some of the stuff in this thread is ridiculous.
Hironobu Sakaguchi
Member
still in process
my CC been fully charged 2 days ago
my order number didn't work on UPS tracking site
geez! hope something would be fixed tomorrow
my CC been fully charged 2 days ago
my order number didn't work on UPS tracking site
geez! hope something would be fixed tomorrow
Uncle Rupee
Banned
I contacted Namco's support and they said there are no plans to print another run of the Wizard Edition.
Make sure you enter the reference number (second option), not the initial box.
Zaraki_Kenpachi
Member
.
hairypeckpeck
Member
Still nothing for me.
Order is still in process. UPS tracking says nothing, not even labels printed, and the CC charge is still pending.
Very poor service.
Order is still in process. UPS tracking says nothing, not even labels printed, and the CC charge is still pending.
Very poor service.
Hironobu Sakaguchi
Member
Saint Gregory
Member
I'm glad that I was able to get in on this but what a bizzare decision. Why would you not want to meet demand on a product if you could?
Such a typical, canned response lol.
hairypeckpeck
Member
Yeah... I stopped reading after they said "valued customer" LOL
Same error I get.should i filling all fields or just the ref number? cause it gives me error :
Different for a collector's edition I'd think. A lot of physical goods to produce that were only justified at a higher bulk, and it'd take awhile to make enough for anyone screwed over. It's the inverse of just printing the game, where discs are cheap, they're skimping a bit on the manual, and cases are a dime a dozen (probably a hundred actually), so may as well prting them up as people want them.
should i filling all fields or just the ref number? cause it gives me error :
I filled out just the reference number area and it came up.
Hearing all these people getting their orders cancelled, I just I should feel fortunate that I'm even getting the damn thing.