cheststrongwell
my cake, fuck off
Now I feel sorry for Souheil Badran.
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Ni No Kuni Collector's Edition for EU/NA [failure level well beyond critical mass]
- Thread starter rockman zx
- Start date
bender
What time is it?
I responded to @Namcogames tweet instead. With this being oversold, a second run on the Wizards Edition is our only hope even if it is a slim possibility.
1 Hour 10 Minutes and they picked up. Waiting for a supervisor now.
Midnight Phoenix
Member
Dear Customer:
Digital River is very sorry for the problems you had ordering NAMCO BANDAI's Ni no Kuni: Wrath of the White Witch - Wizard's Edition. Regretfully, we must inform you that because of an error in our ordering system, the available inventory of Wizard's Edition was oversold by mistake. As a result, we were unable to fulfill your order because it was placed after the stock was depleted. You will receive an official order cancellation notice within 24-48 hours.
We want you to know that Digital River does not take this situation lightly. We are implementing process improvements to prevent this issue from happening again and are committed to regaining your trust. While we can't replace your order for the Wizard's Edition, we hope that you will accept this one-time-use coupon code for $20 off (valid through March 31, 2013) on any item from clubNAMCO. Please feel free to shop today for one of your favorite NAMCO BANDAI games or pre-order Naruto Shippuden Ultimate Ninja Storm 3. We are confident your next experience with us will be a good one.
Fuck you DR.
Digital River is very sorry for the problems you had ordering NAMCO BANDAI's Ni no Kuni: Wrath of the White Witch - Wizard's Edition. Regretfully, we must inform you that because of an error in our ordering system, the available inventory of Wizard's Edition was oversold by mistake. As a result, we were unable to fulfill your order because it was placed after the stock was depleted. You will receive an official order cancellation notice within 24-48 hours.
We want you to know that Digital River does not take this situation lightly. We are implementing process improvements to prevent this issue from happening again and are committed to regaining your trust. While we can't replace your order for the Wizard's Edition, we hope that you will accept this one-time-use coupon code for $20 off (valid through March 31, 2013) on any item from clubNAMCO. Please feel free to shop today for one of your favorite NAMCO BANDAI games or pre-order Naruto Shippuden Ultimate Ninja Storm 3. We are confident your next experience with us will be a good one.
Fuck you DR.
TimeEffect
Member
Well screw you, then, line cutter!
Mudron
Member
After an hour waiting for their customer service guys to pick up, I finally talked to someone who said that my order was in the process of being shipped and that I was guaranteed to (eventually) receive my order.
Who knows if any of that was the truth, but I guess I'll find out in the next few days.
Who knows if any of that was the truth, but I guess I'll find out in the next few days.
I'm now debating just picking up a copy of Ni no Kuni DS because the only thing in the WE I really, really wanted was the book. I think it has furigana everywhere? So as a bonus I could frustrate myself trying to dredge some usefulness out of the year and a half of Japanese I took back in the late 90s.
zeopower6
Member
Does Digital River know what the fuck "SOLD OUT" means?
Idiots.
Note: This said nothing of the sort earlier today.
polyh3dron
Banned
Shrennin
Didn't get the memo regarding the 14th Amendment
I feel like Namco should do something, at the very least to those who had to deal with DR and their shenanigans. DR represents Namco so in my view DR's mistakes are Namco's.
rumbalumba
Banned
rich from namco told me this hours prior to the re-stock announcement:
"on it and MADE IT Happen! Our whole team really came together! Thanks for letting me know ur interest
"
wtf does that even mean now?
"on it and MADE IT Happen! Our whole team really came together! Thanks for letting me know ur interest
"wtf does that even mean now?
graywolf323
Member
I apparently lucked out and didn't get that email (ordered within a minute of it going live on the restock) but my friend got the email and he ordered 4 minutes after it went live
this entire thing seems like a really bad SNAFU
edit: nvm found the email in my spam folder... wtf? did they cancel all the orders placed on the 17th?
this entire thing seems like a really bad SNAFU
edit: nvm found the email in my spam folder... wtf? did they cancel all the orders placed on the 17th?
bender
What time is it?
Funny, at least they aren't allowing additional orders.
They couldn't tell me anything about my order but knew of "ongoing issues". They said as long as there were no payment issues the order should be fulfilled. I'm guessing since my order number doesn't yield results on UPS, I'm out of luck. I'd normally be upset about this kind of thing but it's been too bad of a day to stress over this. At least I'll get to play the game sooner now.
Only four responses to their tweet so far. Not that a twitter campaign is going to fix this mess but it's worth a shot. Hopefully people don't fly too far off the handle.
They couldn't tell me anything about my order but knew of "ongoing issues". They said as long as there were no payment issues the order should be fulfilled. I'm guessing since my order number doesn't yield results on UPS, I'm out of luck. I'd normally be upset about this kind of thing but it's been too bad of a day to stress over this. At least I'll get to play the game sooner now.
Only four responses to their tweet so far. Not that a twitter campaign is going to fix this mess but it's worth a shot. Hopefully people don't fly too far off the handle.
TimeEffect
Member
Any chance they'll upgrade shipping method for free? I. just. want. to. play.
Midnight Phoenix
Member
I am pissed. I asked their CS that he cancel my ninostarter order and make sure that new one will be fullfiled. He say that my letter will be escalate to another department (and this take 2-3 days) and all will be good.
Seems doubtful.
I'm actually expecting UPS to drop off the package in 3 weeks laced with anthrax (after I pay an extra $50 canada bux for importing)
Check your spam folder, my cancellation email was filtered.
Especially now that the game is sold out in most places.
At least it's on PSN, but that doesn't help people with data caps.
TimeEffect
Member
Wait, we have to sign off or something? I am so new to this, I have no idea what to expect. Do I have to tip?
graywolf323
Member
piratepwnsninja
Member
I'm sure there's a perfectly cromulent explanation.
I started laughing so much I woke my wife up. The curly q on the last r in river sealed it.
TimeEffect
Member
I'm sure there's a perfectly cromulent explanation.
Post it on their Facebook.
Yeah, exact same boatI got a cancellation email tonight.
Website says In process.
Ordered 1/17 right at 1 EST/10 PST.
Bank account has had a charge pending since 1/22 but the transaction details date it 1/23.
And then there's this thread.
I'm sure there's a perfectly cromulent explanation.
Haha... too funny, and probably true.
Lucent
Member
I guess Canada has to pay some extra fees for stuff imported from the US. You don't have to give UPS or USPS people any tips for delivering your packages. They just want you to sign so they can hop back on their trucks and get to their next destination.
zeopower6
Member
I'm sure there's a perfectly cromulent explanation.
I particularly like the big red CANCEL button and "?" shipping.
After this, they will probably go even higher.
As for eBay though... one good thing is that scalpers who bought a new one via the 1/17 stock and tried selling on eBay have another thing coming to them now, lol.
TimeEffect
Member
What if I'm not home? I go pick it up? What if they leave it on the doorstep and it gets stolen? Too stressed, why didn't I just go regular? Sigh.
Nope
I ordered on the 17th and have my package in route to arrive tomorrow by the end of the day. Sorry!
Reluctant-Hero
Member
None of those eBayers actually have the product in hand yet. Seems fishy.
DR will go "We don't know what happened to all of them.... but if you look over here in our eBay store, we have 5000 of them that we made ourselves!"
Lucent
Member
Depends. Living in an apartment complex, they usually drop it off at the apartment office if you're not home. They tend not to leave it at your door (from my experience). If I'm not home, they leave it at the apartment office.
If you have a house: They'll usually leave a note on your door saying they attempted to deliver and what they or you can do to get it. Like if they'll attempt again the next day or if you will have to pick it up from a UPS store or something.
Midnight Phoenix
Member
Someone from USA can call to CS and ask about my order? : D
TimeEffect
Member
Thank you
As a CS representative, I can tell you that your order is heading to our fulfiller and that it'll be shipping in the next 24-48 hours, and just ignore the cancellation notice... we sent that to everyone for fun.
Thanks,
John Q. Devil
Lucent
Member
No problem. I'm just glad it's not Fed-Ex. They seem to not care. I had a Fed-Ex guy and UPS guy deliver packages to my place in the same day (ordered books) and the Fed-Ex guy knocked ONCE and left the package by my door and he saw me as I opened it while getting in his truck. UPS guy showed up an hour later and he knocked 3 times and waited long enough for me to open the door and take it.
Correct, they're waiting like us lol
Lee Chaolan
Member
Lol, it's probably Robbie Rotten in charge over there.
I'm not too worried anymore. 2 associates and a manager confirmed my in process order will be shipping soon, so I expect my cancellation notice tomorrow.
If it arrives, then cool beans.
Midnight Phoenix
Member
Haha. Thanks I hope so, because my order was made near 20 minutes before sold out (on 17/01).
graywolf323
Member
what's the time stamp on your order email?
I looked it up and I was off (not within a minute) but I ordered at 1:03PM EST so 3 minutes after it went live
Mine was basically that response, minus the cancelled part. I ordered right at the end of the ninostarter campaign, so I hope I can get mine. Not even sure about that any longer.
Midnight Phoenix
Member
I reply them with rage-letter, but I think this is useless. Their CS work slow.
If you're emailing them, they just tell you to call the number anyway...