You'd said you'd gotten a label printed, right? Did you pay for expedited shipping? I could see them allocating stock to all the orders, then rushing through to get the expedited shipping orders out the door before today's pickup regardless of order date while anyone with the standard shipping has to wait.
I wonder how many of the ebay auctions are from people that just got their orders canceled
I got 2 day shipping. I ordered on August 13th. The label is printed, the charge was completely posted to my credit card, but it hasn't shipped yet. I'm not particularly worried right now, I just think it's odd that people who ordered last week have already had it shipped when I haven't.
I got 2 day shipping. I ordered on August 13th. The label is printed, the charge was completely posted to my credit card, but it hasn't shipped yet. I'm not particularly worried right now, I just think it's odd that people who ordered last week have already had it shipped when I haven't.
I got 2 day shipping. I ordered on August 13th. The label is printed, the charge was completely posted to my credit card, but it hasn't shipped yet. I'm not particularly worried right now, I just think it's odd that people who ordered last week have already had it shipped when I haven't.
Yeah, you paying for a shipping upgrade throws my theory out the window. I used to do a lot of back-end eComm stuff and usually shipping types were the reason FIFO got kicked to the door. Obviously not here, though.
Same boat, except I ordered in Sept. My buddy ordered during the "restock" and got a cancellation e-mail.
I kind of wonder what other bonuses we would have gotten if everyone that ordered on the 17th had preordered on the Ninostarter.
Digital River: First In Fuck Off
Holy fuck.
Just got home to find a cancellation email in my inbox
are you fucking serious?
I placed an order literally within seconds of the deal going live.
Fuck this.
Was it a supervisor or floor monkey who told you this
I didn't ask to speak to a supervisor, so I'm guessing floor monkey. She looked it up and said "It's in process, you have no need to worry. It's been sent to the fulfiller and you'll be getting a separate email with tracking info soon."
Hopefully she knew what she was talking about and not just telling me what I wanted to hear.
I'd almost bet Digital River fulfills orders based by drawing the numbers out of a hat.
I didn't ask to speak to a supervisor, so I'm guessing floor monkey. She looked it up and said "It's in process, you have no need to worry. It's been sent to the fulfiller and you'll be getting a separate email with tracking info soon."
Hopefully she knew what she was talking about and not just telling me what I wanted to hear.
I was told almost literally the same thing, so it is sounding like a script to me...
I was told almost literally the same thing, so it is sounding like a script to me...
I got 2 day shipping. I ordered on August 13th. The label is printed, the charge was completely posted to my credit card, but it hasn't shipped yet. I'm not particularly worried right now, I just think it's odd that people who ordered last week have already had it shipped when I haven't.
That's what they told me too
Then when I spoke to a Manager, they sang a different song
I ordered 5 minutes after the restock if that helps
Any idea what their customer service hours are? 55 minutes on hold.
I got 2 day shipping. I ordered on August 13th. The label is printed, the charge was completely posted to my credit card, but it hasn't shipped yet. I'm not particularly worried right now, I just think it's odd that people who ordered last week have already had it shipped when I haven't.
Yeah email is namcobandai.en.cs@digitalriver.com.
Any idea what their customer service hours are? 55 minutes on hold. Maybe the fulfill their call queues like their customer orders.
Scheduled Delivery:
Tuesday, 01/29/2013, By End of Day
Nooooooo come on! Ugh. I have a confirmation email at 1:02 (EST). Can't believe they sold them that fast. That 5 restock quantity rumor doesn't seem too ridiculous.
Order status updated (delivery to Ottawa, Canada)
When did you order?
Order status updated (delivery to Ottawa, Canada)
Holy Batman! The regular edition of the game is sold out on Amazon as well as the guide.
here is a guy who works at Digital River. probably not the person directly responsible for this division, but he's the SVP at Digi River.
https://twitter.com/souheilbadran
Yeaaaah. Let's not send threatening, ranting, raving or crazed tweets to some one random executive, m'kay?