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People accidentally buy stuff on PS4; Sony does not offer refunds
- Thread starter toythatkills
- Start date
Because it requires leaving your PlayStation 4 on instead of standby or off, which there is no reason for unless you want to play on your PS4 or buy stuff on it.
Pristine_Condition
Member
Your fuckups have consequences.
Welcome to the real world.
Welcome to the real world.
Tizoc
Member
...but in case of the OP, they weren't using it to control their PS4.
Although all things considered, the DS4 prob. doesn't delink from the PS4.
I'm pretty sure the DS4 I use with my laptop hasn't caused my neighbour's PS4 to suddenly turn on unexpectedly and start going through the menus on it or run games on it.
Goldrusher
Member
PSN supports that. Maybe it should be opt-out instead of opt-in.
toythatkills
Member
I assume it can happen with anything but Dark Souls II just requires the kind of series of button presses that can take you to the store and confirm purchases.
Genuinely amazed at the reaction here and how anti-consumer everyone is. Maybe it wasn't Sony's fault but their system still allowed for it and there's no reason why they couldn't offer a refund and rescind the license to the purchased content. No one loses. You'd certainly expect a refund if digital content was bought on your account that you didn't intend to buy for whatever reason.
Don't be an ass. I'm asking for clarification because not every account presented in the OP is clear. Particularly the second post that the OP quoted. If they're leaving the PS4 on it's entirely their own fault and I have no sympathy.
Adam Scott Aukerman
Member
Well that pushes it from a clear no into a grey area - although a grey area that I feel is still closer to no than it is to yes.
On the face of it that would be a helpful policy for digital stores to have - however, due to the digital nature of the content, it would only really be viable to allow people to cancel after purchase but before starting download of the content.
I get that its a better controller, I have a PS4 and PS3. But the DS4 is not designed to be used with the PS3. Just use the controller that's actually designed to work with a PS3 =/
Yeah, especially if you contact them immediately. It's obviously an error and happier customers are better to have in the long-term.
No, I don't want a retina scan, how did you get that impression? A password confirmation by default, where you have the option to not be asked ever again. I'd like to see this as the default option.
This makes so much sense. Any game you haven't booted at all should be eligible for a refund. But I guess this may be too hard for corporate fans to accept?
Fried Food
Banned
Yep I'm using the DS4 to play DS2. I make sure to turn off the PS4 console before playing though lol
Has anyone tried this? I didn't think it would work with both PS3 and PS4 at the same time.
Also, the PS4 can't be controlled unless you turn on the controller, like Sophia says. When you plug it into your PS3 (Which has to be done wirelessly), you don't press the PS button and turn it on.
Sounds like a load of rubbish to me.
Also, the PS4 can't be controlled unless you turn on the controller, like Sophia says. When you plug it into your PS3 (Which has to be done wirelessly), you don't press the PS button and turn it on.
Sounds like a load of rubbish to me.
What? How is this even possible? I have to pair Wiimotes on Wii/Wii U. They will control one of them at a time. Who thought that controlling 2 consoles at the same time was a good idea? What's the reason for allowing this? It makes no sense.
If this is really the case, then Sony deserves a beating with a stick.
In cases like these they should always do the refund as a gesture of good will.
Does more harm in the long term to piss off customers, and people saying they shouldn't are a complete disgrace I imagine you will feel pretty pissed off if you spent $50 accidentally on something you don't even want. Not everyone is rich that can be a lot of money for some people.
Does more harm in the long term to piss off customers, and people saying they shouldn't are a complete disgrace I imagine you will feel pretty pissed off if you spent $50 accidentally on something you don't even want. Not everyone is rich that can be a lot of money for some people.
Can you confirm this? The second anecdote mentions that he thinks it was when the DS4 is not connected to the PS3 (required him to unplug stuff, then he notices the PS4 standby light), that he accidentally bought stuff.
First doesn't mention any possible user errors.
There's always a chance that you accidentally bought the game and then accidentally started the game too.
THIS
More then that. I just tried it myself. You can't turn the PS4 on when it's connected to the PC or PS3. The PS button does not activate the PS4 when wired. Unless there is some specific technical error unique to Dark Souls 2, I see no reason why Sony should issue refunds. It's user error.
Messofanego
Banned
Can someone make a quick video on whether you can actually control both consoles at the same time with the same controller?
That is fucking weird! There must be a fix for it, c'mon.
That is fucking weird! There must be a fix for it, c'mon.
Pegasus Actual
Member
Regardless of how much smarter all you people are compared to people who accidentally purchased these things, there should be literally zero issue in getting a refund within an hour or two of accidentally purchasing something digitally that you didn't even run once.
There probably should be a more elaborate method for confirming a purchase by default anyway. Password should probably be default, but even a checkbox for "I agree and understand the terms of service" would serve the function in most cases. As is, Sony is just saying "hey man, accidental purchases are a solid revenue stream" which is pretty pathetic.
There probably should be a more elaborate method for confirming a purchase by default anyway. Password should probably be default, but even a checkbox for "I agree and understand the terms of service" would serve the function in most cases. As is, Sony is just saying "hey man, accidental purchases are a solid revenue stream" which is pretty pathetic.
toythatkills
Member
To me it seems reasonable to assume that using a controller attached to a wire to a PS3 would cease to control a PS4 wirelessly. I can see your point too, but there's no black/white assumption here. He happened to get it wrong and was unlucky but I imagine a hell of a lot of people would make that same assumption without having seen this thread first.
Anyone with dark souls 2 willing to test it? For science?
But the more steps, the less likely. You can also randomly tap in a valid password, but that's even less likely.
Well said. The smart consumers who never make such mistakes deny others the protection required just so Sony doesn't lose accidental buys or impulse buys that are deterred by asking a password by default (where upon first asking, they could have the option to not be asked the password again.)
No, but if it's already turned on and the controller is in use by PS4, plugging it into a PS3 will continue to send inputs to PS4 in addition to sending it through the cable. Just did it, it works. PS4 was in the DM, PS3 was running Beyond at the time.
An easy fix would be not allowing store purchases (or access, even) when the PS4 isn't properly outputting an image. This is, of course, assuming that the people running into this issue are people who use the same TV for PS3 and PS4 and had the HDMI input switched. Doesn't the HDMI handshake let the console know when the screen isn't receiving the signal? If not, then never mind.
jts
...hate me...
I don't see how Sony would act otherwise. Sony is not exactly a stellar pro-consumer company, so the fact that a consumer accidentally, non-intentionally bought a game on their platform isn't enough to warrant a refund, because of the simple fact they can remove themselves from responsibility in this case. "Yoink! Our money now". Good move, based Sony corporation.
You have to turn the PS4 on first, connect the controller, then plug it into the PS3.
If this really happened, then you'd have to be pretty stupid.
bigbaldwolf86
Banned
How are they a disgrace? This wasn't Sony's fault it was the op's fault. Accident or not it's nothing to do with Sony
Why are you surprised ? You're on the same place where a lot of people are laughing at the reaction to Dark Souls 2 being downgraded whilst dogpiling on Ubisoft and WatchDogs. People on GAF can be funny with their reactions
I would ring up Sony and ask to speak to a manager to get my refund. I sure as fuck wouldn't let it lie.
Your PS4 controller isn't linked to your neighbours console, it is linked to yours.
The PlayStation 4 downloads stuff from stand-by too, but it doesn't listen to commands unless you press the PlayStation button. I read the OP, you should read the PS4 user manual or this topic:
Right, that's obvious, although I am a bit surprised it sends inputs to both. But like I said, that is in no way Sony's fault for the user's incompetence. Hardly a horrible system flaw, or "absurd" that Sony isn't refunding it. :\
The DS4 works on the PS3 via USB cable connection. The bluetooth is PS4 only. It was mentioned earlier in the topic. Maybe you should read first before you bash Nintendo's competitors.
Clockwork
Member
Any easier fix would be to not use your PS4 controller on your PS3.
Some will be up in arms at that suggestion though.
So.....?
You can select the password confirmation beforr purchase in the options, it's just not defaulted on when you first set it up.
I'm just saying its not a good way to gauge whether a refund should be given or not.
So... you take a DS4 that is currently synced with a PS4 while the PS4 is on, and plug it into a PS3?
Who on earth thinks that is a good idea?
*raises hand
I'll use my DS4 in every PS3 game that supports it, and every PC one too.