Garrett Hawke
Member
This sucks for everyone affected. I really hope it gets to IGN, Gamespot etc - sites that will hopefully make enough of an impact to get Sony to do something.
At this point, you may want to start filing complaints with the BBB, emailing Kotaku, and talking to your credit card company about getting your money back forcefully as a last resort. Sony bans for charge backs, but I'd rather have a banned account and my money back than a non-banned account that can't access purchases. Post your complaints on their social media pages and make a stink. Email them so you have proof of your attempts to resolve the issue.More refunds denied because " we have trophies" and product is "used". Some people have $300+ dollars of digital DLC and games that are not usable anymore.
http://community.us.playstation.com...-CAN-T-RESTORE-LICENSES/td-p/44060652/page/16
Why did they hang up?
Did you get his/her name?
I wasn't satisfied with the "we're working on it" response and wanted some more answers. The entire time I talked him he made it pretty much known that he was trying to blow me off. I didn't catch his name but I wish I had now.
I had just made the decision this week to go completely digital. You just changed my mind. This is like the damn MS check in. you can't play any of your games because of the network. What kinda bullshit is that...
This may be totally unrelated but a there was a thread on here a few weeks back where a guy lost all of his content (cos his psn membership lapsed I believe) and it was resolved by extending his psn membership.
I know it's not the same problem as your, but hey, it might be worth trying to extend your membership to see what happens.
I'm sorry, I can't find the thread I'm talking about at the moment as I've just woke up and I'm on my phone.
I know this advice is too late but always get a name and/or employee number at the start of the call when calling into any call center.
I haven't heard anything back about the issue you are having yet either but ill check in.
He tried that already.
Edit: Actually, seems I misread the post I was thinking of.
It seems like many got this error from COD:G DLC. Is this the culprit?
I tweeted yosp, boyes, and a few Playstation accounts asking why this hasn't been dealt with, feel free to retweet, seems like something that a lot of media coverage would get them in gear on. Pretty disgusting.
https://twitter.com/Krakn3dfx/status/497981486532800512
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I actually had this happen to me last week when we got the new PS+ games on PS4. I was trying to play Road not Taken and my digital games were all locked out. I got scared, I got them to work though I logged into my JP PSN account and then logged off and logged back into my NA PSN and all the games started to work again. Weird.
This still isn't sorted?!Going to "Restore Licenses" under the PSN option in Settings will fix that. The problem I and others are having is that "Restore Licenses" throws an error code every time we try it.
Crazy this hasn't got more views or coverage. Absolutely terrible.
Should have been resolved ages ago.
But this is CambriaRising! From Neogaf! And Bamelin and Neuromancer are on the case!These kinds of mistakes dont get resolved until it happens to someone very prominent in the games media.
But this is CambriaRising! From Neogaf! And Bamelin and Neuromancer are on the case!
...right?
Come oooon. This is really shitty.
Yeah, I know. I was being optimistic. Sadly, I know the feeling when dealing with unbelievably shitty customer services. I emailed a boatload of websites and people I thought might be able to help though. This is a far bigger issue than mine, and this dude needs some fucking attention!Compare how quickly it would be resolved if, say, Keighley or Kuchera or someone for IGN had it happen to them. No offense to CambriaRising but they're too small a fish to get treated properly.
Unless there is heat applied, Sony CS will just go through this like they were developing TLG.
Compare how quickly it would be resolved if, say, Keighley or Kuchera or someone for IGN had it happen to them. No offense to CambriaRising but they're too small a fish to get treated properly.
Unless there is heat applied, Sony CS will just go through this like they were developing TLG.
Yeah, I know. I was being optimistic. Sadly, I know the feeling when dealing with unbelieveably shitty customer services. I emailed a boatload of websites and people I thought might be able to help though. This is a far bigger issue than mine, and this dude needs some fucking attention!
Ahh I remember that thread. Did it ever get resolved?
Really though, the customer service from pretty much all these companies sucks, and things only ever get fixed promptly when it happens to someone with a large audience. For Joe Average, you're shit out of luck no matter how many people tell you to tweet yosp or major nelson etc.
Write letters and emails to everyone you can find employed by Sony, who might be able to help. Seriously, plough them. If you can't find specific email addresses, just try them out. I found Shelly Pearce and Nintendo UK's general manager's email addresses using common sense. My emails were rudely ignored, but it's still worth trying.No offense taken. I'll try calling them again soon to see if I can mine some more info out, but thus far I've done about all I can do.
Actually, no. After refusing their offer of a "deluxe Nintendo goody bag", I tried to phone Shelly Pearce directly a few times. I called four times. Every time, after being put on hold for a few minutes every time, she was either in a meeting, or out of the office. I left my details every time. Basically, she fucked me off and I established that Nintendo UK are an embarrassing waste of office space, wages and Twitter accounts. They literally do nothing useful to anyone. I would have bumped the thread, but the tragic conclusion was too disappointing to bother inflicting upon the 30-odd thousand people who viewed my thread. They just don't give a shit. Fuck 'em.
I didn't bother. Honestly, I am a busy man, and persuing the issue would only add further stress to my every day life. I did everything I could. Honestly, I believe that alot of companies rely on exactly this to let them blag blatantly sloppy customer service. I'm part of the problem.Damn. I would have gone and taken it to whatever consumer affairs group I could (perhaps you did) but beyond that I don't know what more can be done except for name-and-shame by telling the story to what media you can.
I found a fix!
Did you cancel a pre order by any chance? If you did, rebuying that pre order will fix it!
Check out: http://community.us.playstation.com...ICENSES/td-p/44060652/highlight/false/page/22
lostprophet23x's post.
What a crazy glitch on Sony's end.
I found a fix!
Did you cancel a pre order by any chance? If you did, rebuying that pre order will fix it!
Check out: http://community.us.playstation.com...ICENSES/td-p/44060652/highlight/false/page/22
lostprophet23x's post.
What a crazy glitch on Sony's end.
WTF
Good find
(How do you cancel a preorder anyway?)
Well, if this turns out to be the cause of the issue, surely they can come up with a better solution than forcing you to buy the game.
Edit: In the mean time, they should give courtesy credits for the game(s) in question on your account.
That's crazy. I hope they can get this fixed soon.I found a fix!
Did you cancel a pre order by any chance? If you did, rebuying that pre order will fix it!
Check out: http://community.us.playstation.com...ICENSES/td-p/44060652/highlight/false/page/22
lostprophet23x's post.
What a crazy glitch on Sony's end.
Would it not be worth forking over the $40 then asking for a refund? Just so you could get access to your games again. Maybe if you clear it with a Sony rep first?
Why...yes actually I did, in June. My daughter got a hold of my controller and bought PvZ: Garden Warfare on accident and so I called and got a refund.
Heres the thing though, I AM NOT rebuying that game. At all. I will not give them more money to fix this fuck up, that game is $40.
If you call, you can get it refunded rather painlessly.
That's crazy. I hope they can get this fixed soon.
Would it not be worth forking over the $40 then asking for a refund? Just so you could get access to your games again. Maybe if you clear it with a Sony rep first?
No, that's a bad idea. Sony need to fix it from their end.That's crazy. I hope they can get this fixed soon.
Would it not be worth forking over the $40 then asking for a refund? Just so you could get access to your games again. Maybe if you clear it with a Sony rep first?
No, that's a bad idea. Sony need to fix it from their end.
They owe him two months of Plus, and as a courtesy they should gift him PvZ.
Were you able to claim games during those two months? They sorta owe you those too, really.
Yeah, that's what I was meaning. You would either need to be on the call with them or have it in writing that they would reimburse you for the $40.The only way I would feel comfortable doing that would be if I was on the phone with them and had it recorded that they would reimburse me. There is always a chance that it won't work for me and I don't want to be out more money trying to fix their mistake.
It would be great if they would do that, but I doubt they will. I really hope everyone affected can get it sorted though.No, that's a bad idea. Sony need to fix it from their end.
They owe him two months of Plus, and as a courtesy they should gift him PvZ.
Were you able to claim games during those two months? They sorta owe you those too, really.
Any chance Sony CSR can cancel the pre order for you over the phone? Maybe it's just our end of the PS Store that is the cause.
So pre order PvZ again then cancel it through CSR.
So to see what would happen, I just had a chat with the online support, went well. Details below.
The jist of it is that they will be refunding me $39.99 to re-purchase Plants Vs Zombies Garden Warfare, but the refund will take a few days to go through. I have some cash in my PSN wallet I could use to buy it immediately, but I think its best to wait until the refunded amount appears.
You can only cancel digital pre-orders over the phone anyway.
I have some cash in my PSN wallet I could use to buy it immediately, but I think its best to wait until the refunded amount appears.