This. Never.
Amazon/BB PSN cards all the way.
Unless you use a service that actually protects your information and asks for a pin before purchases can be made......
This. Never.
Amazon/BB PSN cards all the way.
so, I bought one of those scratch cards for another year of psn+, thinking that I will REMOVE my CC information from within ps4.
well, I cant remove my cc!
for some reason, when I try to get into settings->psn->account information->wallet, I can go up to that point no problem, but choosing "BILLING INFORMATION" always brings up the infinite wait bars.
no difference if I wait one minute or fifteen minutes, it simply does not proceed from there.
any tips guys?
Your card hasn't expired in over 17 years? What?The last time I tried to use my credit card to purchase something from the PSN store I got an error message about my credit card details being incorrect or something of that nature. I talked to support and they couldn't help me at all. They just said "that happens sometimes" and told me I would have to use a different card on my account. Really? I've had this card for 17 years and never had an issue. I guess in an odd sort of way Sony was really protecting me
Well, to be fair your Xbox Live account is also your Hotmail account, your OneDrive account, your Office 365 account, your Azure account, your MSDN account and even the local account on your Windows 8 PC. They have a lot more to protect.
I use PayPal for ever thing instead of psn cards. Works great.
Your card hasn't expired in over 17 years? What?
EVERYONE needs to get two-pass auth already
I use PayPal for ever thing instead of psn cards. Works great.
The problem is there have been people, even on this very forum, who load up their gaming systems with points and credits, and then they lose hundreds when their accounts get hijacked.
I won't be able to post an update till tomorrow as Sony's customer support is closed on Sundays. I will post updates though.
When I erase my billing info and save, it doesn't let me save because there's no cc info in there...
Go to billing information and click delete
You wont get Sony to refund your money. The only way will be through chargeback with your bank which will then cause Sony to ban the account. If you speak with them they won't do shit for you and advise you of the ban if you do file a chargeback. It will take like 2 weeks to get banned though when you do it. It;s just whether you value your account more than the money that was taken.
Bullshit. If your account was compromised and fraudulent charges were made they will refund the purchases.
Hey more of a PSA than anything but my psn account got hijacked yesterday. They bought gta5 on my account and then changed the log in details. I didn't notice this had happened till today, at which point £500 had already left my account! All on psn games by the looks of it. I've just got off the phone to my bank and cancelled my card to prevent any more charges. Tomorrow I'm going to call Sony and get my account back using the three serial numbers. I have for my ps3 ps4 and vita, but I have no idea how Sony handle refunds as I had better get this money back.
What are peoples experiences with this sort of thing? And yeah, watch your accounts guys!
The retailer never refunds charges its up to the credit provider to issue a charge back to the retailer.
Nonsense. Report the fraud and they'll credit you. Chargebacks are only ever a last resort.
Bullshit. If your account was compromised and fraudulent charges were made they will refund the purchases.
No they wont. They wouldn't with me even after I kept escalating the issue to speak with a higher up. I got to the top of the ladder when I called (or at least they said there was no one else higher I could escalate to). They refused to refund the purchases and informed me if I was to file a charge back (the only way to get the money taken back) they would ban my account.
Thanks for the thread OP, I'll remind myself to not leave any CC/Debit card info on my PSN account when I eventually get a PS4.
I can't speak to your experience, but your insistence that Sony has a blanket policy of refusing to refund fraudulent transactions is preposterous.
Did that recent password leak/hack thing turn out to be legit? Wondering if I should change my password.
My Password has been the same and my Credit Card(changed only because of expiration) since the launch of the PS3 and I haven't had one problem.
Well, as I posted earlier, my friend's experience was pretty much the same as Zomba13's, so it certainly doesn't seem they're particularly concerned with helping out those in that situation. The PSN terms of service seem to consider it your responsibility to keep your log in details safe, and if someone else abuses them, well, too bad for you.I can't speak to your experience, but your insistence that Sony has a blanket policy of refusing to refund fraudulent transactions is preposterous.
thanks, I can see both my activated ps4 and ps3 in this, BUT, I go to billing and it has NOTHING about my cc. its like a blank space, waiting for me to fill it out.
of course, I do remember that I put my cc details inside the ps4 forms (and that was day1 last year), and not through the site, so maybe that is the reason I dont see it through the sony web page?
Whenever something like this is brought up, I wish people would tell us what password they were using.
Was it actually long enough, randomly generated, consisting of letters/numbers/symbols?
I have a feeling the answer is "no" in most cases.
I got an email from Sony to change my password and go to a link. But i never requested a password change.
Does Sony ask you to change passwords proactively?