Support NeoGAF

[DonMigs85]

Sorry for bump, I've mentioned this in some other threads but was wondering if somebody had a number for higher-level Sony support. Emailing them is pretty much useless since they tend to give the same canned responses over and over.
Basically, I have my primary account set up on 2 of my own consoles, and I mutually share with my cousin and a friend, leaving 1 free slot for myself in case the console breaks.
However I checked Qriocity and it showed that all 5 slots were in use. Now I never shared my info with anybody but those 2 guys and they claim they didn't share with anyone else either, at least not intentionally. So I was hoping Sony could reset all my 5 activations or at least the one used by some stranger. What other proof might they need? I have the serial number for the console the account was first created on, and I'm the only one who can access that email address as well. I really hope they can help, need to catch a CSR in a good mood.

 

[AndyD]

Sorry for bump, I've mentioned this in some other threads but was wondering if somebody had a number for higher-level Sony support. Emailing them is pretty much useless since they tend to give the same canned responses over and over.
Basically, I have my primary account set up on 2 of my own consoles, and I mutually share with my cousin and a friend, leaving 1 free slot for myself in case the console breaks.
However I checked Qriocity and it showed that all 5 slots were in use. Now I never shared my info with anybody but those 2 guys and they claim they didn't share with anyone else either, at least not intentionally. So I was hoping Sony could reset all my 5 activations or at least the one used by some stranger. What other proof might they need? I have the serial number for the console the account was first created on, and I'm the only one who can access that email address as well. I really hope they can help, need to catch a CSR in a good mood.

They will likely not help you. They will tell you to deactivate from your friends. As to escalation, simply ask for a supervisor when you call in in person.

 

[DonMigs85]

They will likely not help you. They will tell you to deactivate from your friends. As to escalation, simply ask for a supervisor when you call in in person.

Crumbs! Some Gaffers clamed they got all their slots reset. Wish I knew what they had to say, or which technician they got. I've spent hundreds on that account

 

[AndyD]

Crumbs! Some Gaffers clamed they got all their slots reset. Wish I knew what they had to say, or which technician they got. I've spent hundreds on that account

I am one of those. But it was because they never deactivated when I sent the PS3 in for service. So they have a record of it being serviced and I cannot deactivate those even if I wanted to.

 

[DonMigs85]

Good news! After a couple email exchanges Sony actually freed up one of my slots.
I'm guessing they do it as a courtesy only if you're emailing them from the email address tied to the specific PSN ID, and you probably have to have purchased a certain amount from the PS Store. They did mention the one-time thing as well.
Shame they didn't reset all 5, but this is certainly better than nothing.