Damn! Try to de-activate it from PC and change the password as quick as possible.
Do you have any idea this person could have gotten your login information? I'm guessing it's a FIFA thing.
So. Someone deactivated all my PS4/PSP/Vita units and just activated their PS4. The only way I can deactivate their PS4 is from the PS4 itself.
Probably going to have to contact Sony about this if I can't get back on their unit.
It defaults into the primary PS4 associated with your PSN account. Do you have your PS4 set as primary? Check it in the PS4 settings.
Have you tried to remote-play their console again and deactivate it from there? Also write down the guy's IP address.
Go here and login https://account.sonyentertainmentnetwork.com/login.action?request_locale=pt_PTYup. Just went to check my PS4 and it is telling me another PS4 has been activated as primary.
Fuck. Can someone give me quick information on deactivating the other PS4?
It was set as primary earlier this week. Someone has now set their PS4 as the primary for my PSN account.
Will not let me connect. I have no way of deactivating their PS4 at the moment.
Wow, wonder how long it's been compromised then.It was set as primary earlier this week. Someone has now set their PS4 as the primary for my PSN account.
Yeah, im not enabling remote play on my PS4 for a while. I always thought this might open a can of worms.
Yeah, im not enabling remote play on my PS4 for a while. I always thought this might open a can of worms.
Yup. Just went to check my PS4 and it is telling me another PS4 has been activated as primary.
Fuck. Can someone give me quick information on deactivating the other PS4?
No, the other guy had the OP's account on other PS4 entirely.So wait...Some guy has been playing on your PS4 all this time? Not buying anything...just playing whatever games you managed to have? Did you not notice? Like characters leveling up and stuff
Not sure how this fits but here goes.
When I went on a few months vacation, I didn't want my brother using my PS4 because reasons.
I decided to remote play and saw him playing on my console, so I did what every sane man would do: I changed my password and deactivated my console on PSN's once every 6 months deactivation.
A few weeks later, I decided to check again. Lo and behold, he is still playing. How is this possible? Maybe because my account is primary on that console? That still shouldn't happen if I deactivated it and change passwords. It seriously cheesed me that this happened.
So wait...Some guy has been playing on your PS4 all this time? Not buying anything...just playing whatever games you managed to have? Did you not notice? Like characters leveling up and stuff
Timezone, sure. Recognizing the Russian alphabet is something else altogether. Maybe I'm a moron, but I'd never be able to. Or is this a thing you crazy kids are into these days...Timezone, Cyrillic, deductive reasoning?
Go here and login https://account.sonyentertainmentnetwork.com/login.action?request_locale=pt_PT
Not at home so I can't give detailed instructions, but you should be able to find there a list of all your activated devices, and you will have a option to deactivate them all(you can activate them again immediately after by signing in on the console)
Tell them we need two factor.Talking to Sony right now.
Keep us posted on how it goes.. this is a rather large vulnerability...
OP could deactivate it himself at https://account.sonyentertainmentnetwork.com/login.action?request_locale=pt_PTHoly shit, man. I hope Sony can deactivate it and all ends well.
this guy is right, I can see a "deactivate" button for my PS4 there(under "devices") and activation of devices is there too somewhere.
But definitely call Sony.
OP could deactivate it himself at https://account.sonyentertainmentnetwork.com/login.action?request_locale=pt_PT
Timezone, sure. Recognizing the Russian alphabet is something else altogether. Maybe I'm a moron, but I'd never be able to. Or is this a thing you crazy kids are into these days...
It doesn't ultimately matter, I was just curious.
Keep us posted on how it goes.. this is a rather large vulnerability...
Tell them we need two factor.
So.....
I just remote played into someone else's PS4 using my account.
This is not a drill. Went to use remote play on my PC to connect to my PS4 in the living room and it connected to a PS4 in Russian. My account, but their PS4. My PS4 still has the orange standby bar on.
Yeah, I'm freaked the fuck out.
The time on the PS4 was just past midnight. I am in NA East.
It eventually disconnected. Maybe someone saw what was going on. I was about to grab screencaps too.
It's really freaked me out that my account is now live and active on their PS4.
Timezone, sure. Recognizing the Russian alphabet is something else altogether. Maybe I'm a moron, but I'd never be able to. Or is this a thing you crazy kids are into these days...
It doesn't ultimately matter, I was just curious.
Timezone, sure. Recognizing the Russian alphabet is something else altogether.
The primary account is set on the Russians machine. So all he has to do is keep it there and the other accounts benefit from his purchases.So wait...Some guy has been playing on your PS4 all this time? Not buying anything...just playing whatever games you managed to have? Did you not notice? Like characters leveling up and stuff
OP could deactivate it himself at https://account.sonyentertainmentnetwork.com/login.action?request_locale=pt_PT
Sony says they cannot deactivate the PS4 but they can offer to send my a password reset.
That is not good enough.
And people laughed off that thread the other day. Sounds dodgy as hell.
Good point. Regardless, OP should check it out just in case.The problem is that in order to activate his own PS4, the hacker would have used this tool to deactivate the OPs PS4, and this can only be used once every six months.
Yeah, seems dumb they can't force a deactivation on their end. Keep trying to see if they give in. Otherwise you will need to wait the full 6 months :/. At least the guy can't use your account to play online, buy or download games anymore, so there's that I guess :/ He will be free loading off the games he downloaded for 6 months but at least your account isn't compromised anymore.Sony says they cannot deactivate the PS4 but they can offer to send my a password reset.
That is not good enough.
What the fuck why??Sony says they cannot deactivate the PS4 but they can offer to send my a password reset.
That is not good enough.
Keep pressing...they can deactivate it.
Good point. Regardless, OP should check it out just in case.
Yeah, seems dumb they can't force a deactivation on their end.
What the fuck why??
The problem is that in order to activate his own PS4, the hacker would have used this tool to deactivate the OPs PS4, and this can only be used once every six months.
Don't just change your password on PSN. Change it on every account you're using that has the same password (or even a similar one). If one of those is your Google account and you use Chrome and save passwords, then assume that all of your passwords are compromised and change them all.Did once already. Going to disconnect my payment option right now.
Edit: Anything else I should do.
Two factor is obviously something that they should be doing, but in this case (and probably many others) even something as basic as Sony sending an email notification for sign-ins on a new device would have solved the issue.The fact that Sony still hasn't given us 2-factor is appalling.
They are telling me now they will send me some form to fill out. Still waiting on them to do that.
The only other option given was to fill out some specialty form for deactivation. the problem with that is the specialty form asks for the serial number for the currently activated console (which you obviously won't have).
.
FYI i had the same thing happen to me regarding someone else having my account (I noticed yesterday). Someone got my PSN info and made their ps4 the primary console on my account. I could not deactivate their ps4 using the online webstore because I "recently deactivated all my devices" and supposedly i have to wait 6 months to use that feature again. I talked to multiple people at Sony and they were no help. They all told me to wait 6 months to deactivate it.
The only other option given was to fill out some specialty form for deactivation. the problem with that is the specialty form asks for the serial number for the currently activated console (which I obviously won't have).
So yea people at sony were 0 help for me resolving this issue. I was/am still irritated by it...
So even though Ive changed all the info on my account, nothing was purchased, etc. some random person I guess still has digital access to all the games I've bought. I don't even know....