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So... Shopto (UK retailer) cancelled my PS4 preorder for complaining on twitter
- Thread starter Carl
- Start date
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ThisWreckage
Banned
I think this is refreshing, honestly. He said fuck the company to his friend and he in turn got fucked. I wish real life retail worked like this. Show disrespect and get eviscerated.
forcefullpower
Banned
I dont see why you are winging you agree to cancel the pre order which is what they asked you.
Shop To:- We do not tolerate rude/vulgar/inappropriate behaviour. We will close accounts of customers who cannot interact in an appropriate manner
You:- HaHa, Seriously? Okay
Shop To:- Yes it is.. Consider your account closed. Thank You
They specifically said about closing your account and you said Okay. I don't see how they are at fault. You decided to be a childish prick in public but now think its not your fault.
I am glad they cancelled your pre order so maybe in future you will think before you say something.
Shop To:- We do not tolerate rude/vulgar/inappropriate behaviour. We will close accounts of customers who cannot interact in an appropriate manner
You:- HaHa, Seriously? Okay
Shop To:- Yes it is.. Consider your account closed. Thank You
They specifically said about closing your account and you said Okay. I don't see how they are at fault. You decided to be a childish prick in public but now think its not your fault.
I am glad they cancelled your pre order so maybe in future you will think before you say something.
I'm trusting my grandparents word on this, they were all born and raised in villages but moved to cities in their 20s after marriage. I'm only the second generation in my lineage to be born in a city. Also my parents grew up in cities but still visited their ancestral villages often. I did a few times as a kid but that's it.
2 Slice Toaster
Member
Not really respecting him as a customer unless they match the Amazon price tbh
Heavy's Sandvich
Member
What I've learnt from this thread:
1. People don't know their contract law
2. Swearing about a company shouldn't be construed as being rude
3. Doing it in public allows you to be hailed as martyr for sticking it to the man
4. People still haven't learnt to read the OP.
1. People don't know their contract law
2. Swearing about a company shouldn't be construed as being rude
3. Doing it in public allows you to be hailed as martyr for sticking it to the man
4. People still haven't learnt to read the OP.
Jezbollah
Member
No, the small claims court would only be in the event that Shopto would have not refunded any monies taken - an unlikely situation given many don't charge until dispatch.
Nice
Actually, considering the money hasn't actually changed hands yet (usually occurs on dispatch), a contract hasn't even been formed. It's not legally considered 'accepted' for online purchases, in the eyes of the law, until the item has been dispatched.
Quoted just in case people missed it.
Going to cancel pre order.
I had pre ordered a ps4 on the chance I may want one. I still want one but tbh saving for a house ATM and never usually buy at launch.
Happy not to give them my money and when I do get round to getti gone it won't be through them.
Be interested to see what they come up with because op never actually swore to the person
I had pre ordered a ps4 on the chance I may want one. I still want one but tbh saving for a house ATM and never usually buy at launch.
Happy not to give them my money and when I do get round to getti gone it won't be through them.
Be interested to see what they come up with because op never actually swore to the person
thestatics
Neo Member
500 years of precedence disagrees... get googling.
LiquidSolid
Member
Okay, you're full of shit. Thanks for the heads up.
It's sad to say but I would think that any store, online or not, has the right to refuse sale (it really doesn't matter the reason) until you have the item you paid for in hand. This also includes a refund in full.
Not sure why people are surprised at these events. We all know how horrid facebook and twitter is when it comes to others looking in on what you're writing and doing. It can be used as evidence against you in a number of things. Companies will look at your FB and twitter to see what your personal life looks like before hiring you. I know for a fact in the military that we are held accountable for whatever we say and/or post on FB and twitter. Pictures included.
Not sure why people are surprised at these events. We all know how horrid facebook and twitter is when it comes to others looking in on what you're writing and doing. It can be used as evidence against you in a number of things. Companies will look at your FB and twitter to see what your personal life looks like before hiring you. I know for a fact in the military that we are held accountable for whatever we say and/or post on FB and twitter. Pictures included.
Why is it so hard to believe? I'm from a Turkish background but raised in the UK. Do you know when Turkey began to fully urbanise? Only in the last 20-30 years. Plenty of Turkish people are just like me, still with links to their ancestral villages. It's only in the last 10 years that the population of urban Turks overtook rural Turks.
malboroking
Banned
My wife works in customer service, and she has to deal with irate customers all the time. She will still serve people who swear, up to a point. Saying "fuck Shopto, this store fucking sucks" etc. would not be a huge issue. Of course you try to calm the customer down and get them to leave satisfied. Now where this change is when the customer starts to get verbally abusive. This is where you tell them to shut up (in nicer words) or kindly leave the store. There is no excuse for that. Some people think that people in customer service have to deal with the customer no matter what, and I think that's a shitty attitude to have. Yes its their job, but they are still human beings and deserve to be treated with dignity and respect.
Shopto are completely in the wrong in this. The comments were made to a friend not to the store, and the comments made were not in my opinion nearly egregious enough to warrant the cancelling of the users account. This situation was handled extremely poorly on their end.
ridethepiggy
Banned
Lol!! So if you are rude to a CORPORATION you deserve to have your service cancelled? Lol.
thestatics
Neo Member
50 lashes
LiquidSolid
Member
Ooohh, that's actually pretty funny. Doesn't seem like they've used their twitter account in years though, so no reason to feel sorry for them.
Sure, but as a store, you generally don't want unhappy consumers and you certainly don't want to exacerbate the situation through vindictive actions because someone said "Fuck *insert store here*." What has their action done besides cause them a huge headache?
Wonder Cheese
Banned
Good for them. Fantastic, really, this made my day and I hope the twitter harassment doesn't cause them to back down.
Ridiculous....
...100 lashes
When they finally decide to login, they'll be so damn confused.
Broken Joystick
At least you can talk. Who are you?
Just so people don't miss. Thanks Wotta.
I had a similar problem with Shopto before, when Modern Warefare 2 came out the supermarkets here in the UK got involved in a price war, so Shopto decided to start "processing" all the copies super early to avoid cancellations - I kicked up a fuss about it on Twitter and got my account cancelled, they still sent me my overpriced game just as the final kick in the balls which I then had to send back and wait 2 weeks for a refund for, they did refund me the shipping (despite them saying they wouldn't) which was a bit strange.
Was the first and last time I used them.
Was the first and last time I used them.
SaggyMonkey
Member
If I said fuck Gamestop, they couldn't do anything. Because I don't actually preorder anything from companies that annoy me. Amazon is the one I don't need to mess with.
Yes, this is exactly what I was thinking. Thank you.
I've worked in retail so I'm not totally naive to these kind of things. Thankfully I've never had to deal with personal insults or verbal abuse, just irate customers who talk about the issue they had with their product and how the company has bad customer service. But never swearing or anything extreme. If I did I would refuse to serve that person and I've seen people kicked out of the store who behaved in such a manner.
Yes, you must bow down to your corporate master.
FinalFanXtreme
Banned
If I were a business and you acted like a baffoon I wouldn't want your business either. Good for them.
Online purchases are not the same as normal purchases and are interpreted differently.
Get Googling
supaflyryguy
Member
Oh, nevermind it all.
ScaryMovies
Member
You serious?
They're earmarking a ps4 pre-order for him. I think that's pretty cool. They have no obligation to price match Amazon. And if they did that for one customer, they'd piss of the rest of their customer base if they didn't do it for them as well.
mr teaspoon
Member
......
That's retarded.
A) Tweets are not directly comparable to in-store, in-person behavior
B) It's not a personal relationship, it's a business transaction. Shopto doesn't have feelings to hurt. The customer wasn't behind some sort of push to hurt the business or any other sort of 'loophole', it really was one tweet to a friend.
You can't be a business, though. Businesses are organizations that provide services for money. They don't have feelings or emotions or anything.
And it's 'buffoon', bro.
oconnomiyaki
Member
I'm not sure how anyone can defend ShopTo here. I mean, he didn't even say "Fuck you"; he said he was going to do it as a fuck you. If the CRM on the Twitter account has that kind of thin skin, he/she shouldn't be doing the job.
I didn't see that ShopTo didn't take money down, so if that's the case, OP didn't provide any consideration. Still though, it's not up to ShopTo to decide when a contract is formed. That's up to the courts.
Just stop, please. No one's said anything about keeping the pre-order money, that's not what this is about.
Are you sure this is true? The way I'm seeing it, it all hinges on whether OP paid any money. If he did, is that not consideration? Not sure how courts have dealt with online retail/preorder situations but if OP has provided consideration, does it not (in effect) create a legally binding contract to keep the first contract (i.e. the PS4 preorder) legally binding? Again, just because ShopTo says when a contract exists, doesn't mean that the contract doesn't legally exist earlier
This is very true and they're going to have to deal with the oncoming shit storm. I was only addressing the legally of the situation because morally it is very fucked up.
Whoa bro, that's deep.
It's the fucking UK.
malboroking
Banned
Good job reading the OP. The comments he made were in private. Shopto contacted him through PM. Him saying OKAY right there is hardly a confirmation that he wants his preorder canceled and his account closed. You're being asinine.
Relax, take it easy. No need to shout.
foobarry81
Member
Those shots at Amazon are as unprofessional as the rest of their "service" towards the OP.
maplelord93
Banned
you deserve it, no need for the language you used. good on them.
Broder Salsa
Banned
Could you put the middle part in caps? I can't read it otherwise.
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