Iacobellis
Junior Member
I think because of a prior DM.
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So... Shopto (UK retailer) cancelled my PS4 preorder for complaining on twitter
- Thread starter Carl
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I think because of a prior DM.
Did ShopTo buy twitter or something, cause I don't think that could be realistically called "their premises".
It was an @reply to someone else, he didn't @shopto into the conversation, it was a conversation, albeit public, with someone else.
If I stood outside of a company's retail premises and said to a friend "Had games preordered at <company> but switching them all to <othercompany> to say fuck you
" - I don't think they would act the same, at least it wouldn't be advisable from the management of that company for some retail worker to go and cancel their existing orders.It's petty and unprofessional, it is not a good way to run a business whatsoever.
The Return of
Banned
lmfao damn this is hilarious
Shopto is run and owned by one guy, so as always with these type of owners (AKA Newcastle FC owner Mike Ashley) you run the risk that their staff are effectively told to treat customers who complain like this...
Overclockers are the same, you get banned if you mention a competitors price on their forum
Unfortunately whist I agree this is pathetic, you wont get anywhere....
Amazon et al have CS reps mostly based in India, and they are trained to take the most awful abuse and keep being polite
Overclockers are the same, you get banned if you mention a competitors price on their forum
Unfortunately whist I agree this is pathetic, you wont get anywhere....
Amazon et al have CS reps mostly based in India, and they are trained to take the most awful abuse and keep being polite
cormack12
Gold Member
Pretty much. They have to follow you right to DM on twitter? Sorry, not a big user.
Basically you didn't like an answer and got called out on BS threat.
Canis lupus
Member
Seems like you have given your account number after saying that you'd switch to amazon as a fuck you. I wouldn't have done that. Seems like they just wanted to find out who you are to cancel your pre-order.
Its a really shitty thing to do from shopto.
Its a really shitty thing to do from shopto.
What the hell? this is insane.
and why do they even care about what people say about them on twitter, I mean people do "Fuck you Amazon" all the time on twitter, facebook..ect and I never heard Amazon cancelled some preorder or closed his account because of that, look like Shopto is just shitty and unprofessional online store.
and why do they even care about what people say about them on twitter, I mean people do "Fuck you Amazon" all the time on twitter, facebook..ect and I never heard Amazon cancelled some preorder or closed his account because of that, look like Shopto is just shitty and unprofessional online store.
Yes, I know I was being childish. I admitted to that in the OP. But the conversation didn't even involve Shopto - It's not like i mentioned them and said "Hey, guy - fuck you!".
It's like if i was stood on the street and said to my friend "Hey - Game are really shit, aren't they?" and the manager overheard and and cancelled my PS4 preorder because of it.
It's like if i was stood on the street and said to my friend "Hey - Game are really shit, aren't they?" and the manager overheard and and cancelled my PS4 preorder because of it.
Maybe he hoped they would do a deal for him after all?
While Replies are public, that is rather out of line. I'd suggest contacting Sony over it and maybe some media sites like Kotaku or Eurogamer.
Also Shopto recently started using DMs a lot more as a way to keep these 'bad' things confidential.
https://twitter.com/notquitereal/status/389415274380005376
Found this via @mikeBithell and you see the last DM in the pic from Shopto mentions all DMs are confidential.
So yeah, since this is about Shopto, I figured it's worth mentioning this and that's probably why they DM'd you instead of posting anything publicly. They didn't think you would share these DMs.
Also Shopto recently started using DMs a lot more as a way to keep these 'bad' things confidential.
https://twitter.com/notquitereal/status/389415274380005376
Found this via @mikeBithell and you see the last DM in the pic from Shopto mentions all DMs are confidential.
So yeah, since this is about Shopto, I figured it's worth mentioning this and that's probably why they DM'd you instead of posting anything publicly. They didn't think you would share these DMs.
SHADES
Member
Okay, so to start off, if this kind of thread isn't welcome then feel free to close.
However, it's gained a fair bit of twitter traction so i thought i'd post it here too in the hope that it may get me some help
So, it started when I learn that Amazon.co.uk had dropped the price of the PS4 Mega Bundle by £20 to £430. It was still £450 on Shopto so i tweeted them, curious as to whether they would be dropping it too. They privately messaged me saying that no, they wouldn't.
"Fair enough" i thought. Tweeted that they weren't dropping the price and said "I wish i'd ordered at Amazon instead". Which started a conversation with a friend on twitter, during which I said to the friend (and NOT to Shopto) that i would be switching my games to Amazon from Shopto "As a fuck you" - a little overdramatic and childish, but not abusive.
Que Shopto sending me another private message. The entirety of which is below
Here is a link to the tweet which caused it.
https://twitter.com/PooWithEyes/status/389382472623865857
TL;DR said "Fuck shopto" in a conversation with a friend on Twitter. Shopto cancelled my PS4 preorder because of it.
So does this mean with the that depth social media is nowadays that as customers we cannot criticize companies any longer?
Seems like an infringement on freedom of speech, but I'm no lawyer.
AHA-Lambda
Member
Oh wow, I'd contact customer service about this and see if they can reverse it, if not complain to Trading Standards or something.
and kotaku
H_Prestige
Banned
So is this the UK version of Gamestop?
I don't know why people shop at these trashy stores run by stupid immature mouthbreathers. Don't give these retards any money. Buy your stuff from Amazon or any place that does business in a professional manner.
I don't know why people shop at these trashy stores run by stupid immature mouthbreathers. Don't give these retards any money. Buy your stuff from Amazon or any place that does business in a professional manner.
Wickerbasket
Member
Sets a terrible precedent for shopto preorders though.
I won't be preordering anything from them incase they find something they don't like on one of my online accounts.
I won't be preordering anything from them incase they find something they don't like on one of my online accounts.
he initiated contact and was talking to shopto
he then tweeted about shopto and amazon to a friend
shopto sees comment degrading shopto and probably said to themselves "fuck us? No! Fuck you!"
account closed
neogaf thread made
BibiMaghoo
Member
Never used these guys before.
Now I never will. This is pretty disgusting.
Now I never will. This is pretty disgusting.
Tbh, as a business owner myself, if I heard a customer saying something like that, rather than react so antagonistically, I'd have approached them to see why they felt that way, what I could do to help, rectify the issue, change their opinion and stop the issue causing the anger from happening in future. The response from ShopTo was wholly unprofessional.
I don't think you did anything wrong, you didn't actively say "fuck You" to any member of staff or ShopTo, all you said was you were doing a literal fuck you by not ordering your games from them, so it wasnt aimed at anybody or said mailiciously. Your comparison in the second paragraph is extremely accurate.
BannedEpisode
Member
You kinda fucked up with what you said but they made it about 20 times worse.
Very childish on their end.
Very childish on their end.
Nah, Shopto is a relatively small independent. They've generally been, in my experience, excellent with the service they provide - just whoever runs their twitter account is absolutely ridiculous in their ability to communicate with people.
If I recall correctly it engaged in some petty argument with a customer on twitter a few months ago too.
-Pyromaniac-
Member
Who gives a shit what the OP said or did lol, he's is the customer. Can't believe a retailer would do this.
Storm Chamber
Banned
You whined like a child but that's no reason to cancel someone's preorder.
There's no winner here.
There's no winner here.
peanutbutterlatte
Member
They were definitely dicks, but they do send games up to 3 days early... hm. I need better principles.
fastford58
Member
Make sure this shit gets out OP. Kotaku or wherever. Fuck that shitty store.
razoftblend
Member
Perhaps, but in this case, the customer was having a conversation with a friend on a service not related to shopto.
This is crazy. I can see a case if you were bashing them on their own website or something, but this? I've seen gamestop and other retailers get bashed left and right on the Internet, but this is the first time I've read something like this, and on tweeter no less.
ThePeoplesBureau
Member
I stopped using them after I bought a game as part of a really generous promo code they offered... the payment was taken, but no email notification received (which I thought was unusual, but not enough to query it at the time). The game never arrived, and after leaving it a fair amount of time to raise the issue, the rep(s) I spoke with were blunt to the point of rudeness, convinced that it had been delivered. No refund, no replacement, nothing. I had used them for years, spending thousands of pounds - which I pointed out - but my customer loyalty meant nothing to them. I demanded that they closed my account while I was on the call, and that a) they would never see any business from me ever again, and b) I would tell anyone who would listen exactly what kind of business ST operates. I also enquired as to how I could complain about the poor customer experience I was receiving, only to be told 'we don't have a complaints procedure'. That sealed the deal for me to walk away from ST for good.
Jezbollah
Member
@MCVOnline - Shop.to are MCV 2012 Retailer of the Year. OP (and others) should start with them IMO.
Wickerbasket
Member
He was bitching to a friend about shit service; we've all done that at one point or another.
The weird thing is that, even though it wasn't in reply or sent to shopto, that they've been watching his public tweets to friends.
BumblebeeCody
Member
The joys of not having Twitter.
That being said, holy shit. That's poor customer service, yo!
That being said, holy shit. That's poor customer service, yo!
OriginalThinking
Member
It's not an infringement on free speech. He was free to vent, ShopTo were free to cancel his pre-order. I don't think ShopTo have went about this in the right way at all, but they haven't breached any freedom of speech laws.
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