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So... Shopto (UK retailer) cancelled my PS4 preorder for complaining on twitter
- Thread starter Carl
- Start date
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Baleoce
Member
No the shop to net twitter account will just be scanning for "shopto" in search, and that tweet will have popped up.
Impeccable
Member
Hey, Shopto, fuck you.
Yep, if only i'd known the reason they wanted it. Hindsight is a beautiful thing.
Rock Gotti
Banned
thats how a small independent store would do things, and if it were so.. I'd be telling YOU to fuck off... but its not. Shopto is a big player in the UK and cant be acting like this wtf
This PS4 launch getting all the companies riled up! SRS BIZNESS
This PS4 launch getting all the companies riled up! SRS BIZNESS
Jezbollah
Member
They have however used a term for their customer account service in a very shady way - they have invoked closure of that account due to a conversation not involving them. That is potentially disputable and possibly worthy of a complaint to the Office of Fair Trading.
maquiladora
Member
Haha, can you imagine if all companies took this policy with people that complained about them on twitter?
hydrophilic attack
Member
let's all post "fuck you Shopto"
Fuck you Shopto
Fuck you Shopto
BibiMaghoo
Member
Dualshock 4 levels of suspicious!
toythatkills
Member
With image compression like this you don't even deserve a PS4!
(Sorry for your loss.)
Bit silly on your part, massively stupid on theirs, but what can you do? They have a right to serve who they want and they're not going to find it hard to sell your PS4. They're not going to lose any customers over this (you aside), no matter how big a shitstorm you make, because gamers go where the games are cheap, and if that's ShopTo then that's where they go.
There's been almost nothing but shit from Zavvi to everyone in the CAG thread, but people still buy from them every single week.
Well yea, but they wouldn't do that, surely? That's absolutely insane, having companies stalk your social communications. Seriously. The person that mentioned that the same sort of thing would occur if he did it in a retail store is wrong. You don't treat customers like this, whatsoever. If somebody comes in your store and complains and perhaps says 'Fuck <insert company name' here>, then you do what you can to please and console them, not turn them away and create bad will.
I get the impression a lot of people don't understand the point of customer service. There should be no outward judging of customers AT ALL. And people should not feel compelled to keep their criticisms quiet in fear of retribution form said company. That's ridiculous. OP did nothing wrong whatsoever and should be allowed to complain on twitter if he wants.
I don't know what a 'DM' is.
prag16
Banned
This. Everyone in this thread making a point of it to call the TC childish is missing the point. He was slightly callous but when you come down to it, he did nothing wrong. Shopto on the other hand..
I actually have paid off orders* with them up until December (games + PS4 and some other games). Would they just close my account even though I have actually paid them in advance if I did the same thing as the Op? Would they even refund me? (or would they not check and just close the account).
Scary thoughts...
*I pay off orders because I find it easier to manage my spending habits by paying off things months in advance.
Scary thoughts...
*I pay off orders because I find it easier to manage my spending habits by paying off things months in advance.
maquiladora
Member
ReplacementPelican
Member
Am I the only one who found this funny?
Maybe don't be so much of an ass next time
Maybe don't be so much of an ass next time
DeadRockstar
Member
God damn that is hilarious. I hope you get it sorted though OP, and it sucks that it happened in the first place. It's also a shame that their customer service is apparently ruining what is, in my experience, an otherwise quality operation.
On the bright side, I was literally just about to buy Pokemon from Shopto, and have now ordered from Amazon instead.
On the bright side, I was literally just about to buy Pokemon from Shopto, and have now ordered from Amazon instead.
legacyzero
Banned
I can dig it.
As somebody that works in customer service for an American telco, I can tell you that it's tempting sometimes depending on the customer. But that's not their policy. And I'd wager that's not Shopto's policy either. Sure, you get some rowdy customers, but they want to keep your business regardless, and want to avoid negative image in the public eye.
SlipperyFishes
Banned
Well if you look at their "news" coverage you will see some shady as hell shit going on courtesy of their in-house journalist Joe.
So OP, whilst I'm sorry you were affected by this I'm not surprised.
So OP, whilst I'm sorry you were affected by this I'm not surprised.
Freedom of speech means the government can't punish you for what you say, not private individuals.
You can't call your boss an ugly motherfucker and hide under freedom of speech not to get fired. You can't post pretend insider posts on neogaf and hide under freedom of speech not to get banned.
Rubiks Cube
Neo Member
Only reason I pre ordered my PS4 from there is because I know they are really good with shipping/delivery. I normally avoid them, and will be back to doing so after I get my PS4.
Direct Message. Message seen between only two Twitter accounts of which the 1st step to do so is to "Follow" each other, hence why ShopTo knew his Twitter account.
Apologise for what? the guy did nothing wrong.
Alx
Member
I don't think it's a nice move from the shop to cancel your order, but... why on earth would you have a private conversation with a friend in a media that is available to the whole planet ? I really don't get Twitter and its users...
Impeccable
Member
Please large company allow me to use your services, pleeeeease. No, fuck them.
If they are small company then this shit (seeing it's not new and other similar situation with their twitter account happened in the past) will damage their reputation and hurt them real bad, small online stores should learn from the best business, Amazon customer service treat their customers as they are kings even when people being rude, that why people love and keep buying from Amazon.
I have a feeling that when you said you're cancelling your games on ShopTo and ordering them from Amazon as a 'Fuck you', that's what they considered abusive.
I'm not really sure how to feel about this. I mean, they could argue that you were trying to encourage other people to do the same, right? And no money has changed hands, so they basically said "Look, if you're not going to play nice, you lose the privilege".
He actually said he was cancelling his games on Shopto and ordering them on Amazon as a Fuck you, which is a bit different.
I'm not really sure how to feel about this. I mean, they could argue that you were trying to encourage other people to do the same, right? And no money has changed hands, so they basically said "Look, if you're not going to play nice, you lose the privilege".
He actually said he was cancelling his games on Shopto and ordering them on Amazon as a Fuck you, which is a bit different.
Colonel Nasty
Member
On one hand fuck Shopto but if you were in my store complaining about me and and saying your taking your business elsewhere I would have acted the same way.
Rock Gotti
Banned
Forensic Scene
Member
Guy about to be fired in 5, 4, 3...
maquiladora
Member
NothingStopsThisTrain
Neo Member
That is terrible. I normally buy all my games from shopto but won't be now if this is how they treat their customers.
Oh, so he possibly said it straight to the customer service rep? That does make it worse, but still not something you ban a customer for. If anything, its more reason to try and be apologetic and do what you can to make them happy. You have to completely wipe away any personal ego doing customer service and just MAKE CUSTOMERS HAPPY within your power. That's it. You put on a fake smile and suck up any shit people give to you.
thestatics
Neo Member
What help is the OP wanting? Getting the order reinstated?
Broder Salsa
Banned
Also the cunts my credit card details got leaked from and they then tried to deny it rudely, despite it happening to a hell lot of their customers all of a sudden.
"Apologize?" he was chatting with a friend. The conversation can be public, but it was not addressed directly to them and it was not something said to any representative of the company, just talking in jest with an unrelated part.
These forums are also public (in the sense that anyone could read them), maybe we should let companies forbid certain users from buying their products when someone talk trash about them (lol).
This is major fuckup from whoever was in charge of that Shopto account and if the story spreads he/she is going to be in trouble.
And if he was outside your store and complaining about your inferior prices to his friend?
No, he said it to his friend in a public tweet, not straight to the customer service rep, and the customer service rep saw it.
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